This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... See more
Company replied
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See what reviewers are saying
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... See more
Company replied
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... See more
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... See more
Company replied
Company details
Written by the company
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Contact info
United Kingdom
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1.8
Poor
2K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Beware of signing for£15 a month subscription. It’s set up easily for you to miss if you want to purchase a book you think is a bargain
I agree with all the other reviews on being easily caught out. I bought a book a while ago and I’ve realise I’ve been charged £15 a month for a while 😫. Most expensive book I have ever bought! It definitely wasn’t made very clear. Beware
July 22, 2023
Unprompted review
Reply from Buuks UK
Hi Nicky,
Unfortunately, we have not been able to find you in our system, as you have not provided any information when you have made this review.
We are very sorry to hear that you have unfortunately not paid attention to the membership, which is when you choose to shop at our member's price and accept our member's conditions.
The membership is disclosed throughout one's purchase, both before, during and after, and you must actively accept the membership conditions before the purchase can go through to the membership price.
We also always offer a normal price which is without a membership. It is therefore completely up to you whether you want a membership or not.
You are welcome to contact us if you have further questions.
Best regards,
Buuks.co.uk
DO NOT GIVE BUUKS UK ANY OF YOUR MONEY
It is evident by the number of negative reviews that this company operate in a corrupt way, which dupes you into a stealth subscription service. I purchased a small toy item and found out 6 months later that I had been paying £15 a month subscription. I reported this as fraud with my bank and I demanded that they sent me all the data they hold me under GDPR but they have stopped answering emails from me now and just ignore me. No doubt there will be a reply below appearing where they can't find my details or ask me to contact them to confirm, (only for them to ignore). DO NOT USE BUUKS UK FOR ANY SERVICES! THEY WILL ONLY TAKE YOUR MONEY BY STEALTH. AVOID AVOID AVOID!
July 13, 2023
Unprompted review
Reply from Buuks UK
Hi James.
Normally, you must provide information so that we can find you in our system, as specified when you make a Trust Pilot - unfortunately, you have not done so.
However, we were able to find you based on your name - For another time, it helps that we get the right information from the start so we can give the best possible answer.
We are quite puzzled by this review, as we can see that we have been in contact with you by email and by phone. We have explained to you in detail about the membership and we have also answered all your questions via email.
We are very sorry to hear that you were not aware of our membership, as you shopped at our membership price and actively accepted our membership conditions.
Membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, we always offer a normal price - it is therefore entirely up to you whether you want a membership or not.
We would like to emphasise that we do not ignore our emails and we can see that all your questions have been answered by email and phone.
Best regards,
Buuks.co.uk
0 stars if possible
As with other reviews listed below, I also only purchased 1 book and was not aware of the £15/month membership. I have bought many many books online and I have never experienced anything like this. I am appalled by the lack of information and communication. I have sent them an email asking them for a full refund of money that I have unintentionally spent in membership and also intend to refer this incident to the police.
July 12, 2023
Unprompted review
Reply from Buuks UK
Hi Joy,
Unfortunately, we are unable to find you in our system as you did not provide any information when you left this review.
We are very sorry to hear that you have not been aware of our membership, which is when you shop at our member prices and accept our member terms and conditions.
The membership is indicated throughout the purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want our membership, you can always choose to shop at our normal price, which is without a membership. It is therefore entirely up to you whether you want a membership or not.
Feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Great value, don't listen to negative reviewers!
I'm not sure how other reviewers manage to miss the fact that there's a monthly membership charge, it's very clearly stated all over the website from the home page onwards, and when you select a book for your basket it clearly has 2 options - the lower "member price", which involves accepting the monthly membership cost, or the higher "normal price". Right next to the membership price it explains again that you need to sign up for the monthly charge to buy it for this price. It tells you once again when you go to check out your purchases. It's not "small print" at all, it's everywhere.
You can cancel any time, so you can just sign up for a month if you want, and then cancel very easily.
It's very clear and I don't think it's fair so many people are giving 1 star reviews because they managed to miss something very obvious. If you are looking to buy several books it's a fantastic service, you can save so much money. I find I can get a bunch of brand new books for the same/less cost (including the membership cost) as buying battered second hand copies from ebay, and way less than Amazon etc. I've had a couple of deliveries from them and I'm really happy with them.
I think people are angry with themselves for not reading the details displayed all over the place, and taking it out on the website! Very unfair.
July 12, 2023
Unprompted review
Reply from Buuks UK
Hi,
Thank you so much for taking the time to write this incredibly beautiful review with the 5 wonderful stars ⭐⭐⭐⭐⭐
We are very happy to hear that you think we clearly inform about the membership throughout your purchase, and we offer a normal price if you do not want a membership 😍
Great to hear that you like our great membership benefits since you have shopped with us 😆
We look forward to seeing you again 🙌😊
Best regards,
Buuks.co.uk
Reply from Buuks UK
Hi David,
Thank you so much for the 5 great stars ⭐⭐⭐⭐⭐
We are so happy to hear about your positive experience with us and we hope to see you again 😊🙌
Best regards
Buuks UK
I would have given 0 stars if I could
I would have given 0 stars if I could.
Yes, for those who read all small print and order lots of books regularly this might be a good company but if you are an individual who just quickly buys one book and doesn't expect to be signed up to a monthly membership of £15, it's a terrible company! I bought plenty of books online and I've never been signed up to some kind of monthly membership and for £15! It's a terribly high price to pay and you get no emails, which is obviously very convenient for them. What kind of company doesn't even send any regular deals/ offers to their customers? This one doesn't because they like keeping you in the dark and carry on paying for months and months. A decent company would actually send something if they saw that their member has not purchased anything for months or even years but they don't bother! Greedy and completely lacking any decency!
June 14, 2023
Unprompted review
Reply from Buuks UK
Hi Laura,
We are really sorry to receive this review which is on the very low side.
Unfortunately, you haven't provided any information, so we can't verify if you have made a real purchase with us.
We inform you that we are a book club and that it costs money to be a member to be able to save a lot of money and get low shipping fees - We also offer a normal price that you can choose if you do not want membership.
Therefore, it is a shame that you have not been aware of the information both before, during and after the purchase if you have shopped with us.
Best regards and best wishes
Buuks UK
Please believe the one star rating
Please believe the one star rating. My granddaughter purchased a book from Amazon for £3.42 and a subscription was set up without her knowledge for £15 per-month. Unlike other reviews, we provided them with the information via phone & email and they were able to find my granddaughters details on their system. All they did was send back the original confirmation of purchase and confirm the subscription had been cancelled. No mention of the 7 monthly subscription payments made before this issue was identified. In this time my granddaughter received no communication or books. I'm guessing a small print tick box was included in the terms somewhere. Do not deal with them! We are taking it forward with the bank, the police and solicitors.
June 9, 2023
Unprompted review
Reply from Buuks UK
Hi Martin,
We are very sorry that you have not provided any information as you have made this review, which is recommended - however, we can read from your review that you have not made a purchase with us.
We have not had the opportunity to investigate this further as you have not provided any information.
We would like to emphasise that we have nothing to do with Amazon. We can only charge when you have made a purchase with us.
We are sorry to hear that your granddaughter has not been aware of our membership, which is when you choose to shop at our member price and accept our membership terms.
The membership is indicated throughout the entire purchase, both before, during and after, and you must actively accept the membership terms and conditions before the purchase can go through. It is a box on its own and is not in the small print in the terms and conditions. There are 2 boxes you must accept when shopping at the membership price.
We also offer a normal price, which is without a membership. If you do not want a membership. It is therefore entirely up to you whether you want a membership or not.
You are welcome to contact us if you have any further information. As long as we get the right information, we can always find customers in our system.
Best regards,
Buuks.co.uk
Deceptive practice!!
Just had to deal with a very upset grandchild who bought a book from this company via Amazon. Not realising she had agreed to a £15 subscription being taken out of her bank every month. I immediately looked at Trust pilot and can see she is not alone. She too has paid over £100 for a book she brought as a present. Shocking, deceptive practice. Amazon should not deal with this company.
June 9, 2023
Unprompted review
Reply from Buuks UK
Hi Andrea,
We are sorry that this review is on the low side.
As you state, you have not made a purchase with us, however, it is your granddaughter who has shopped with us at member price, we are a book club as we also state both before, during and after. We are not amazon but we are Buuks.co.uk your book club.
We are also annoyed that you have made a review when you have not bought from us at all - at least you state that yourself. So to make trustpilot real, you have to have shopped with the company.
Have a pleasant day.
Best regards
Buuks UK.
Beware of subscription!!!!! Terrible customer services.
I purchased a single book back in January, paid for my book and thought no more of it, this month I notice Buuks have been taking £15 out of my bank account every month since. I would never have knowingly clicked a subscription button….beware!!! I haven’t been back to the site once since that initial one of purchase in January (a gift for someone) Explained all of the above to Buuks Customer services, told them I didn’t knowingly sign up for a subscription, Buuks not interested, it’s not right. Has this happened to anyone else??
June 5, 2023
Unprompted review
Reply from Buuks UK
Hi Jo,
Unfortunately, as you have not provided any information, we have not been able to find you in our system.
We are very sorry to hear that you have not been aware of your membership, as you have shopped with us at the membership price.
Our membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
We also always offer a normal price if you do not want a membership. It is therefore entirely up to you whether you want a membership or not.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
It is the worst company to be dealing…
It is the worst company to be dealing with. Please stay away from it!!! They will charge you for subscription even if you didn’t sign up for anything. Even if you call them, they would never help you, just tell you that is all your fault and they cannot do anything.
June 1, 2023
Unprompted review
Reply from Buuks UK
Hi Kazmierski,
Unfortunately, we haven't been able to find you in our system as you didn't provide any information when you left this review.
We are very sorry to hear that you have not been aware of our membership, which is when you choose to shop at our member prices and accept our member terms and conditions.
The membership is indicated throughout the purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
We also always offer a normal price without a membership - it is therefore entirely up to you to decide which price you want the item at and whether you want a membership or not.
Feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
SMALL PRINT SHENANIGANS.
Small print membership Trap. £30 worth of books cost me £80.
Do not use this company ever.
May 30, 2023
Unprompted review
Reply from Buuks UK
Hi Julian,
Unfortunately, you have not provided us with any information - we are therefore unable to help you personally.
However, we can inform you that we are a book club, as we state on our website, where you can shop at member price or normal price.
Regarding the membership price, we disclose it before, during and after you purchase - with a pop-up with the information, on our front page, inside each item, in the basket, in checkout, where you also have to actively accept the membership for the order to go through and then it appears on the order confirmation received and in your account once a month until you cancel your membership.
We are therefore very sorry that you have not been aware of this information that you have received throughout the purchase.
If you do not want membership, simply select the normal price during your purchase and then there will be no membership.
We hope this answer can help you make your experience better - you are also welcome to contact our friendly customer service.
Best regards and best wishes
Buuks UK
Reply from Buuks UK
Hi Nayo,
Thank you so much for the 5 great stars ⭐⭐⭐⭐⭐
We are so happy to hear that everything was just as it should be and we look forward to giving you more great buying experiences 😍🙌
Best regards
Buuks UK.
Great Prices And Excellent Service
May 21, 2023
Reply from Buuks UK
Hi Marcus,
Thank you so much for the 5 great stars ⭐⭐⭐⭐⭐
We are very happy to hear that you are fully satisfied with our prices and service - we look forward to seeing you again 🙌
Best regards
Buuks UK
All fine thanks
May 18, 2023
Reply from Buuks UK
Hi,
Thank you so much for taking the time to write this great review with the 5 great stars ⭐⭐⭐⭐⭐
We are very happy to hear that everything was fine when you shopped with us 😊
We look forward to seeing you again 😍
Best regards,
Buuks.co.uk
Do not use this Company Scam !!!!
Do not use !!!!! I brought a book from Buuks back in November last year thinking I had a bargain then my bank contacted me this month about this scam that I hadn't realised I was caught up in. So the book in the end cost me £107.00 in total. I had no idea I was even signed up to a subscription and I have never received any notification of this via email or text. So they gladly debit your account £15.00 a month and the customer has no idea. I put in a refund which was refused but the direct debit has now been cancelled.
May 22, 2023
Unprompted review
Reply from Buuks UK
Hi Jeannette,
Unfortunately, as you did not provide any information, it has not been possible to find you in our system.
We are very sorry to hear that you have not been aware of the membership, which is when you choose to shop at our member price and accept our membership conditions.
The membership is informed throughout your purchase, both before, during and after, and we have appeared once a month on your bank account.
If you do not want a membership, we also always offer a normal price, which is without a membership.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
I have tried to cancel my membership as…
I have tried to cancel my membership as had no idea I had been signed up to £15 a month.... which has been going on for MONTHS!!!
Dreadfully hard to actual cancel and still they are taking payments.... what do I do to get a refund and cancel this awful membership site.
Definitely not a site to recommend.
Rosie
May 22, 2023
Unprompted review
Reply from Buuks UK
Hi Rosie,
Unfortunately, we have not been able to find you in our system, as you have not provided any information when you made this review.
We are very sorry that we can read that you have not been aware of the membership, which is when you choose to shop at our member price and accept our membership conditions.
We also offer a normal price, which is without a membership.
The membership can be cancelled by logging in to the customer center or by contacting us by email or phone. Here we are always ready to help 😊
Once a membership is cancelled, you will not be charged any further.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Very prompt delivery
May 9, 2023
Reply from Buuks UK
Hi Mr Ian,
Thank you very much for the 5 great stars ⭐⭐⭐⭐⭐
How nice to hear that you have experienced fast delivery - We hope to see you again soon 😍🙌
Best regards
Buuks UK
You buy a book and dont realise they…
You buy a book and dont realise they take £9.99 out of your account from then on!! Con. Beware.
May 18, 2023
Unprompted review
Reply from Buuks UK
Hi,
We are very sorry that you did not provide any information when you made this review.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a member's price with a membership.
The membership is disclosed throughout one's purchase, and one must actively accept the member's conditions before the purchase can go through to the member's price. We would therefore very much like to emphasize that there is no cheating with us.
You are welcome to contact us if you have any further questions.
Best Regards,
Buuks.co.uk
Terrible!!
Terrible!!
Subscribed to get cost price books, never ended up ordering any, went to cancel my subscription of £15,after on going payments were taken, and could not get onto the website to do it, time after time of trying had to phone the bank to do it.
No phone number and no website!!!
May 16, 2023
Unprompted review
Reply from Buuks UK
Hi Tara,
We're really sorry that you didn't provide any information when you made this review. Unfortunately, we were unable to find you without this information.
You only become a member with us when you have completed an order at the membership price and actively accepted our membership conditions before the purchase can go through. Completely as stated on the website.
You can always cancel your membership when it is no longer desired - You can do this in the customer center by logging in or by contacting us by email and phone.
At the bottom of our website, all our contact information is listed:
Write to us: info@buuks.co.uk & Call us +442035148531
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Do not buy anything from this…
Do not buy anything from this company!!!!
I bought a book and didn’t realise I was starting a contract. £15 was being taken from my account for a year. They refused to reimburse me.
May 16, 2023
Unprompted review
Reply from Buuks UK
Hi,
Unfortunately, we couldn't find you in our system as you didn't provide any information when you made this review.
We can read from your review that you have not been aware of the membership we state that is included when you actively shop at the membership price and actively accept our membership conditions.
The membership is informed throughout your purchase, both before, during and after your purchase.
We also always offer a normal price, which is completely without a membership if you do not want a membership.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
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