This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... See more
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See what reviewers are saying
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... See more
Company replied
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... See more
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... See more
Company replied
Company details
Written by the company
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Contact info
United Kingdom
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1.8
Poor
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Reply from Buuks UK
Hi Kellie,
Thank you so much for the 5 beautiful stars ⭐⭐⭐⭐⭐
We are very happy that you have experienced fast delivery and you like our low prices 😍
We look forward to seeing you again 🙌
Best regards
Buuks.co.uk
SCAM COMPANY
I must have bought a book as a gift from this company before last Xmas. I was shocked to discover last evening that since then they have been taking £15 a month out of my account. I should check my account more often, but had no idea I had been signed up to a monthly subscription. I have had no correspondence via email, post or text from the company so wasn't aware of the monthly transactions they have been taking from my account.
I emailed the company and had an automatic reply to say that they are very busy at the moment and a response from them may be delayed. I phoned my bank who have promptly disputed the payments, and are sending me a new card with new bank details to prevent further teansactions from taking place.
What a scam.
May 11, 2023
Unprompted review
Reply from Buuks UK
Hi Andrea,
We are very sorry to hear that you have not provided any information, it has not been possible to find you in our system and investigate further.
We currently have no delays on our emails and we are available to help Monday to Friday.
We are sorry to hear that you were not aware of our membership, as you have placed your order at the membership price.
Inside our website we offer 2 prices. A normal price without a membership or a membership price with a membership.
The membership is indicated throughout your purchase, both before, during and after, and you must actively accept the membership conditions before the purchase can go through at the membership price. There is therefore no question of scam with us.
If you do not want a membership, you can always choose the normal price, so it is therefore entirely up to you whether you want a membership or not.
Feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Reliable and quick
May 1, 2023
Reply from Buuks UK
Hi Stephen,
Thank you very much for taking the time to write this great review with the 5 great stars ⭐⭐⭐⭐⭐
Nice to hear that you think we are reliable and have experienced fast delivery 😆
We hope to see you again 😍
Best Regards,
Buuks.co.uk
I ordered 33 books and 30 were not…
I ordered 33 books and 30 were not available, making the membership not worthwhile. I was required to find the return of books in order to cancel my membership. They have wasted my time and I feel like I am paying for their poor systems and service. It has left me with a bad taste.
May 10, 2023
Unprompted review
Reply from Buuks UK
Hi Laura,
We can see that we have been in contact via email, where we have explained this to you with all the details and more in depth.
You had ordered 30 of the same book, which unfortunately are currently sold out from our supplier - We are therefore removing them from your order so that the remainder can be sent as soon as possible. We will contact you with this information so that you are informed about your order.
When you contact us again with the wish to cancel your order, your order has already been shipped and we cannot therefore cancel your order. We will send you an email here with information that you are welcome to reject your package, then it will automatically be sent back to us.
At no time have we mentioned that you must send your order back to us in order for the membership to be terminated. Since we note your wish that you do not want the order, we have also canceled your membership, as you requested in your email.
As described in the email, you will be refunded as soon as we have received your order back.
You are welcome to contact us if you have any further questions.
Best Regards,
Buuks.co.uk
I bought a book with my debit card
I bought a book with my debit card. Then for over a year they took £15 a month from this card. I had failed to check my bank account closely enough so I have lost over £150 and received nothing for it, not even a monthly notification that they were taking money from me. Very nasty scam
BUUKs publicly claim they don't know who you are because you haven't provided your details. This is misleading because they know exactly who you are from your name and email address. in my case they claimed on trustpilot that they could not know who I was but wrote to me directly telling me which book I had bought and when.
Again BUUKS pretend that they don't have the information to know who I am but they wrote to me and said "Your membership was created on the 29-07-2021 when you purchased “ Failures of State” " Will Trustpilot please stop allowing this company to falsely claim ignorance of the people they are scamming?
April 29, 2023
Unprompted review
Reply from Buuks UK
Hi Peter,
Unfortunately, we cannot find you in our system, as you did not provide any information when you made this review.
We are very sorry to hear that you have not paid attention to the membership, as you have acted at our member's price and accepted our member's conditions.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a member's price with a membership.
Membership is disclosed throughout your entire purchase, and you must actively accept the membership conditions before the purchase can go through. We have appeared on your bank account once a month.
You are welcome to contact us if you have any further questions.
Best Regards,
Buuks.co.uk
Not a scam literally tells you that its 15 a month for members
I bought a massive haul of about 30 books a few years back WITH the 15 monthly membership as I still saved roughly £100 from retail price! With free delivery and they were here within 2 days.
I then cancelled my membership on their site no need to call or email just cancel membership from my account. No harm no foul
For all of these reviews saying they did not know they were signing up for a subscription they obviously didn't read anything while checking out as you have to click that you are signing up to a membership and all the books have membership and non membership prices on them. It literally says 'When you shop at the member price, you also create a membership. '
It's not theft or scam its simply cheaper books for a membership price of £15 a month which you can cancel anytime.
September 20, 2022
Unprompted review
Reply from Buuks UK
Hi Katie,
Thank you so much for the 5 great stars and your time for this nice feedback, you can believe we appreciate it ⭐⭐⭐⭐⭐
How great to hear that you have been happy with your membership, where you have saved a lot of money and you could easily cancel your membership when you no longer needed it 🤩🙌
We look forward to giving you many more great shopping experiences at another time hopefully 🙌
Have a pleasant day.
With best regards
Buuks UK
Fraudulent site
Fraudulent site. Please avoid using this site. They run a scam where they automatically enrol you into a £15 a month membership. I mistakenly bought a £3 book from them in March 2022 and they took £15 for more than a year. I was going through a personal tragedy so could not monitor my account unfortunately. This is the kind of site that needs to be avoided by all online users. A disgrace to Danish businesses.
Adding response to buuk query below: I was on your site from 16th March 2022 to April 28th 2023, which is the date when I got out of your "membership". If you still can't find me then your IT is faultier than I thought. I can provide statements and purchase invoice that prove my feedback. Nevertheless the issue here is not me as similar feedback has been provided by many. Your so called membership is a tiny font detail which is not made obvious, hence the terrible feedback you have been getting consistently. Membership sites, for instance Amazon prime, sends you email reminders if you've unused benefits. You have just take upward of £180 for nothing. Though you seem to have lovely monthly invoices on your site that you never send to customers. Just in case it reminds them of the membership!
I am not interested in war of words with you. If you even remotely care about books or readers, please stop looting customers. If your business model is membership based make that the first second and third thing you tell customers. Please be professional and take lessons from other membership sites. In the current form you're nothing better than a cheap scammer.
April 28, 2023
Unprompted review
Reply from Buuks UK
Hi Divya,
Unfortunately, we could not find you in our system, as you did not provide any information when you made this review.
We would like to emphasize that there is no scam with us.
When you shop with us, you can freely choose which price you want to shop at. A normal price without a membership or a member's price with a membership.
The membership is disclosed throughout one's purchase, and one must actively accept the member's conditions before the purchase can go through to the member's price.
You are welcome to contact us if you have any further questions.
Best Regards,
Buuks.co.uk
This company is an outright scam
This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of any kind.
This is how they make their money by hoping 'members' don't realise they're paying a monthly fee.
Underhanded con artists. Stay away!
April 27, 2023
Unprompted review
Reply from Buuks UK
Hi Cellie,
We're really sorry that you didn't provide any information when you made this review. It has not been possible to find you in our system, only by your first name.
We would very much like to emphasize that this is in no way a scam with us.
When you enter our website, we list 2 prices. A membership price with a membership or a normal price without a membership.
The membership is indicated both before, during and after one's purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, you can always choose our normal price, which is without a membership.
If you have not clicked the box that you want newsletters and therefore not signed up for newsletters - This is the reason why you do not receive newsletters.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
This is quite shocking
This is quite shocking. I am the same position as a previous reviewer, Michael Goldberg. I never signed up for a membership but have been paying for one for more than two years. What a terrible, cynical con! I have just stopped the membership.
I phoned and the company refused to reimburse me in any way. I have asked my bank to dispute this month's payment.
Keep away from this company. Use the wonderful World of Books or another of the reputable suppliers.
April 26, 2023
Unprompted review
Reply from Buuks UK
Hi Pam.
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
We would like to emphasize that you must have shopped at our member price and accepted our membership conditions before you can become a member and before you are charged for a membership.
We cannot charge for a membership if the above has not happened.
Membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, we also always offer a normal price, which is without a membership - This means that it is entirely up to you whether you want a membership or not.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Subscription that i did NOT sign up for ever
This company has been taking £15 from my account every month with NO authorisation. i suffer from epilepsy i am 85 years old it was only picked up by my carer that this amount has been leaving my bank account every month. Now contacted bank who will be pursuing this as a scam!!!!! You have replied today to my rating of zero for you on 26/04/2023. i have attempted on several occassions to contact you on the number you have on your web site...this number rings then you get cut off when it is answered... this is a tactical way of avoiding customer complaints... your replys all indicate on the trust pilot reviews the same methods used... i have cancelled via my bank and will be fully pursuing the money you have taken from my accoount. UPDATED same day as the poor reply received from BUUUk
April 26, 2023
Unprompted review
Reply from Buuks UK
Hi Michael,
Unfortunately, we were unable to find you in our system as you did not provide any information when you made this review.
We are very sorry to hear about your health.
Unfortunately, we can read from your review that you have unfortunately not been aware of the membership, which is when you choose to shop at our member price and accept our membership conditions.
The membership is indicated throughout one's purchase, and one must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, you can always choose our normal price, which is without a membership.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
The package got stuck in the Royal Mail…
The package got stuck in the Royal Mail centre took two weeks to deliver. Customer service was poor.
April 2, 2023
Reply from Buuks UK
Hi Louise,
Thank you for providing us with your order number so that we could investigate this further.
We can see that we have been in contact with you by email.
We are very sorry to hear that your parcel was stuck at Royal Mail. Unfortunately, we did not have all the details about the delivery, as we can see the same information as you via. tracking number.
It has therefore been Royal Mail that has had the right answers and could help with the delivery.
We can see that you have received your parcel and we hope you are happy with your purchase.
Best regards,
Buuks.co.uk
Reply from Buuks UK
Hi Zed,
Thank you so much for your great review with the 5 wonderful stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear that you have experienced fast delivery, good low prices, and received good quality goods when you have shopped with us 😆
We look forward to seeing you again 😍
Best regards,
Buuks.co.uk
AVOID
I bought one book and since then they charge me £15 a month - I did not know it was subscription! On their website it says £9.99??? No contact details. Way to go, guys!
April 18, 2023
Unprompted review
Reply from Buuks UK
Hi Ali,
Unfortunately, we have not been able to find you in our system, as you have not provided any information when you made this review.
We inform you on our website that there is a membership if you choose to shop at our membership price and agree to our membership terms and conditions.
Our membership used to cost £15, but now costs £9.99.
All our contact details are at the bottom of our website.
If you don't want a membership, you can always choose to shop at the normal price without a membership.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
DO NOT BUY!
This company says it is clear what you are signing up to but it wasn't when I bought a book over a year ago! No correspondence after the original purchase about the membership I have been paying every month and they continue to take £15 even though the price is now £9.99. I've never bought anything since and they refused any amount of refund. Massively out of pocket and not what I call good customer service!.... Now get ready for the automated response!!!...
April 18, 2023
Unprompted review
Reply from Buuks UK
Hi Fiona,
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a membership price with a membership.
The membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through to the membership price.
Our membership has previously cost £15, but now costs £9.99 - to get the new price, you must accept the new membership conditions of £9.99.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Completely misleading website
Completely misleading website. Did not realise I was signed up to a £15 a month membership.
April 16, 2023
Unprompted review
Reply from Buuks UK
Hi Andy,
Unfortunately, we couldn't find you in our system as you didn't provide any information when you left this review.
We are sorry to hear that you have not been aware of our membership, which is when you actively choose to shop at our member price and accept our membership conditions.
The membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, you can always choose our normal price, which is without a membership. It is therefore entirely up to you whether you want a membership or not.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Subscription scam!
Subscription scam!
Avoid!
Google The Guardian money Buuks article from June 2021.
April 12, 2023
Unprompted review
Reply from Buuks UK
Hi Mark.
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
We would like to emphasize that there is no subscription scam on our website.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a membership price with a membership. It is therefore entirely up to you whether you want a membership or not.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Brilliant service!
Well-packaged, super-competitive price, next day delivery. Very impressive. Highly recommended!
April 3, 2023
Reply from Buuks UK
Hi Andy,
Thank you very much for your time to make this great review with the 5 great stars ⭐⭐⭐⭐⭐
We are incredibly pleased to hear that you have experienced brilliant service, as you have shopped with us, as well as experienced, good packaging, super prices, and fast delivery 😍
We look forward to seeing you again 🙌
Best regards,
Buuks.co.uk
A totally hassle-free experience
I had no problems whatsoever with this purchase. The website was clear and easy to use and the package arrived when I was told it would.
April 2, 2023
Reply from Buuks UK
Hi Mrs J.
Thank you so much for the 5 beautiful stars, we appreciate them ⭐⭐⭐⭐⭐
It's great to hear that you had a good buying experience with us and we hope to see you again soon 🙌
Have a pleasant day.
Best regards
Buuks UK
not a scam
i dont understand how people werent aware of the membership fee- its posted right on the homepage, says "members price" under each cheaper price label and you have to accept the membership before completing transaction. Its similar to how you can become members of supermarkets for cheaper prices. Its well worth the fee if you are buying more than a few books- you can immediately cancel the membership after buying which was very easy to do.
April 8, 2023
Unprompted review
Reply from Buuks UK
Hi Cara,
Thank you very much for your incredibly nice review with the 5 nice stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear that you think we provide clear information about our membership - So it is precisely a choice whether you want membership or not.
If you don't want a membership, you can always choose the normal price 😊
We look forward to seeing you again 😍
Best Regards,
Buuks.co.uk
Reply from Buuks UK
Hi Colin,
Thank you very much for your time to make this great review with the 5 great stars ⭐⭐⭐⭐⭐
Nice to hear that you have experienced that it was simple to shop with us, and you have experienced fast delivery 😍
We look forward to seeing you again 😆
Best regards,
Buuks.co.uk
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