This company is an outright scam. Please, please, do not buy! They use furtive tactics to sign you up to a 'monthly membership. No newsletters, no membership reminders, no membership marketing of an... See more
Company replied
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See what reviewers are saying
Didn't realise they'd been taking £15 per month since November 2021!! This is a subscription and from reading reviews I am now aware it's catching many others out too. Apparently this is made clear on... See more
Company replied
Awful customer service, Bought 1 item, knew it was monthly £4.99 but cant login to the site after setting the account up to cancel the membership, keeps taking you to the danish site. So contacted cus... See more
I've used them about four or five times now and I've never once been let down. Very quick, much cheaper than Amazon, and the customer service is a lot more reliable. As a tip I'd definitely recommend... See more
Company replied
Company details
Written by the company
Buuks.co.uk was established for those who love books and want to pay the best prices for them. You can choose whether you want to shop at our normal price, or whether you want to create a membership and get all our 500.000 books at great discounts. For £15 a month our members can buy the latest arrivals, bestsellers, classics and many more in all genres - at cost price! Members also get free shipping to the UK with Royal Mail. New members get 40 days for the price of 30.
Contact info
United Kingdom
- +44 203 514 8531
- info@buuks.co.uk
- buuks.co.uk
1.8
Poor
2K reviews
Hasn’t replied to negative reviews
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Reply from Buuks UK
Hi,
Unfortunately, we could not find you in our system, as you did not provide any information when you made this review.
We would like to emphasize that this is in no way a scam or fake membership.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a member's price with a membership.
The membership is disclosed throughout one's purchase and one must actively accept the member's conditions before the purchase can go through to the member's price. It is therefore completely up to you whether you want a membership or not.
You are welcome to contact us if you have any further questions.
Best Regards,
Buuks.co.uk
Prompt service and quality of goods
Good website to use and prompt delivery of the chosen book
March 26, 2023
Reply from Buuks UK
Hi Jess,
Thank you very much for your great review with the 5 great stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear that you think we are a good website to use, and you have experienced fast delivery of the desired book 😍
We look forward to seeing you again 🙌
Best regards,
Buuks.co.uk
FRAUD AN THEFT
I have also been a victim of this fraudulent organisation and have been tricked in to joining a subscription scheme costing £15per month.
My name is Simon Sullivan so could you please cancel this subscription which I did not knowingly sign up for.
March 30, 2023
Unprompted review
Reply from Buuks UK
Hi Simon,
Unfortunately, it has not been possible to find you in our system, as you have not provided any information when you made this review.
We are very sorry to hear that you have not been aware of the membership, which is when you shop at our membership price and accept our membership conditions.
The membership is indicated throughout your purchase, and you must accept the membership conditions before the purchase can go through.
If you do not want a membership, you can always choose to shop at our normal price, which is without a membership.
Unfortunately, we do not handle cases here on Trust Pilot and we would therefore recommend that you contact our customer service at info@buuks.co.uk, they are always ready to help.
Best regards,
Buuks.co.uk
Reply from Buuks UK
Hi Mercy,
Thank you so much for taking the time to write this great review with the 5 great stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear our service and delivery is excellent 😍
It means a lot to us that you have experienced that we naturally keep what we promise🙌
We hope to see you again 😊
Best regards,
Buuks.co.uk
FRAUD AND THEFT
FRAUD AND THEFT. my mother used my card to buy a book for my toddler. she didn't realise she was signing up to a very expensive monthly GBP15 book deal. This most certainly offends the Consumer Rights Act 2015 and OFT standards - completely misleading language. Absolutely outrageous.
March 30, 2023
Unprompted review
Reply from Buuks UK
Hi Aysuria,
Unfortunately, we have not been able to find you or your mother in our system as you did not provide any information when you made this review.
We are very sorry to hear that your mother was not aware of the membership, which is when you shop at our member price and accept our membership conditions.
The membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, you can always choose to shop at our normal price, which is without membership.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Great
The price is good, the quality is good, shipment is fast, so what els do we need? Nothing
March 21, 2023
Reply from Buuks UK
Hi Faezeh,
Thank you very much for your time to make this great review with the 5 great stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear that you have had a good experience when you have shopped with us, where you have experienced good prices, good quality and fast delivery 😍
We look forward to seeing you again 😎
Best regards,
Buuks.co.uk
Ignore the negative reviews
Ignore the poor reviews here, I assume these are from those who aren’t so computer literate.
I received my order within two days of ordering at an amazing price and in perfect condition.
As long as you opt out of the member's price you won’t receive this supposed “scam” charge everyone here has been raving about. I will definitely be using them again in the future, and might even have to intentionally subscribe for the great value of being a member.
March 20, 2023
Reply from Buuks UK
Hi Lewis,
Thank you so much for your incredibly wonderful review with the 5 great stars ⭐⭐⭐⭐⭐
We are incredibly happy to hear that you have experienced fast delivery, perfect condition and that we clearly draw attention to the membership 😍
We offer 2 prices, so you can freely choose whether you want a membership or not 😆
We look forward to seeing you again 🙌
Best regards,
Buuks.co.uk
Ordered a book back in Oct 22 and was…
Ordered a book back in Oct 22 and was auto signed into their membership. The website is really clear now about the pricing etc.. but back then it was. And I am £90 out of pocket. Asked for a refund and refused. Be careful people.
October 25, 2022
Unprompted review
Reply from Buuks UK
Hi Lisa,
Unfortunately, as you have not provided any information, we have not been able to find you in our system or to investigate this further.
When you shop with us, you can choose between 2 prices. A normal price without a membership or a membership price with a membership.
The membership is indicated throughout your purchase, and the purchase can only go through when you have actively accepted the membership conditions.
It is therefore entirely up to you whether you want a membership or not.
There is a 14-day right of withdrawal attached to one's membership, which starts the day you place the order at the membership price. If you want the money for the membership back, you must send your order at the membership price back to us within the 14 days.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Reply from Buuks UK
Hi Craig,
Thank you very much for your time to make this nice review with the 5 great stars ⭐⭐⭐⭐⭐
Nice to hear that you have experienced swift service when you have shopped with us 😍
We look forward to seeing you again 😆
Best regards,
Buuks.co.uk
DO NOT USE
If it were possible I would give less.
Ordered a book in mid December. Still hasn't arrived at end of March. Ignored all my communications, no refund, nothing.
DO NOT USE
December 16, 2022
Unprompted review
Reply from Buuks UK
Hi Ed,
We are very sorry that you did not provide any information when you made this review. As we unfortunately have not received any information, it has not been possible to investigate this further.
We would like to emphasize that we answer all our emails, which are sent to our email address: info@buuks.co.uk - You are also always welcome to call us on +442035148531.
You are very welcome to contact us so that we can investigate this further and resolve it.
Best regards,
Buuks.co.uk
Sent it to my billing address…
Sent it to my billing address eveninfnthough I emailed and phoned to make sure they weren’t going to after a website glitch…. I complained after but they just shrugged it off
March 17, 2023
Reply from Buuks UK
Hi Olly,
Thank you for providing us with your order number so that we could investigate this further.
We can see that we have been in contact with you by email and by phone.
As we have informed you by email - we corrected the delivery address to the desired one, just as we received your email with the correct delivery address.
We are of course sorry that this order, unfortunately, was sent to the other address that you had first provided when you placed your order.
As your parcel has now been delivered, we can unfortunately not change the place of delivery, as you have received the parcel - we have also informed you about this by email.
Best regards,
Buuks.co.uk
Awful company
Awful company. Made purchase on my mobile phone. No mention of membership charges. Went on to be stung for £285 'membership charges' for an £11 gift. If this was access / membership for cheap books why no emails / updates on offers? Proper scam. There are articles all over the internet about this and an article in the Guardian. Vile company with no interest in resolving the matter stating it puts the T & Cs on the receipt. That's the justification for taking £285 of my money. Avoid like the plague.
##### The reply is totally fake too (inline with multitude of replies to complaints of same practise). You have already refused to refund me stating i should have read the smallprint on my receipt. Your response on here is merely to appear interested. You have stated to me personally you are not. The facade only demonstrates how conniving your company is.
Bottom line is read the room: All your replies state how you operate. Lots of people state you to be dishonest and corrupt in how you operate. You can rewrite your insipid message (and hire bots to hype you) repeatedly but if you continue the same practise it becomes transparent and meaningless. I realise that you aren't willing to refund me the £285 you took from my account which is why i intend to take this further elsewhere.
March 23, 2023
Unprompted review
Reply from Buuks UK
Hi,
As you unfortunately did not provide any information when you made this review, we have unfortunately not been able to find you in our system.
We are very sorry to hear about your experience and that you unfortunately have not been aware of our membership, which is when you shop at our member price.
Inside our website, we offer 2 prices. A normal price without a membership or a membership price with a membership.
The membership is indicated throughout your purchase, both before, during and after, and you must actively accept the membership conditions before the purchase can go through at the membership price.
As we offer 2 different prices, it is therefore entirely up to you whether you want the membership or not.
Of course, you are always welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Scam
I am furious to see that £15 has been taken off my credit card account the past few months. I had stupidly not noticed before thinking oh it's a book I must have ordered. But have now realised I am paying for a membership that I did not know I signed up for. I can only think I ordered a book from this company on my mobile phone and that now they are collecting money that I can ill afford..
I would like an apology and full refund but I doubt if I will get either after reading some of their reviews.
Never encountered this before from any other company site.
Disappointing
March 23, 2023
Unprompted review
Reply from Buuks UK
Hi Donna,
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
We are very sorry to hear that you have not been aware of our membership, which is when you choose to shop at our member price.
The membership is informed throughout one's purchase, and one must actively accept the membership conditions before the purchase can go through at the membership price.
If you do not want a membership, you can always choose to shop at our normal price, which is without a membership.
You are welcome to contact us at info@buuks.co.uk if you have any further questions.
Best regards,
Buuks.co.uk
I am a lawyer
I am a lawyer. Thus I hesitate to say the word "fraudulent". Nevertheless, I believe that BUUKS is engaged in intentional fraudulent trading practices.
March 12, 2023
Reply from Buuks UK
Hi,
We see that we have been in contact with you and have sent you all the information you need to refuse the parcel or return it.
When you shop on our website, you can choose between 2 prices. A member price with a membership or a normal price without a membership.
The membership is indicated throughout the entire purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
As described in the email and over the phone, you are welcome to refuse the package or send the package back so you can be refunded for the membership, which is within your 14 days right of withdrawal on the membership.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
This company is a fraud
This company is a fraud. It deceptively charges for membership, when one orders a book. I just ordered a book a year ago which came OK. Now fully 12 months later I have found a charge to my credit card for £15 from Buuks. I phoned them and they say I ordered it, which I never did, and refuse to refund the money. They say they have now cancelled the membership. BEWARE!
March 17, 2023
Unprompted review
Reply from Buuks UK
Hi Mike,
Unfortunately, we have not been able to find you in our system as you did not provide any information when you made this review.
We would like to emphasize that we are in no way fraudulent.
Inside our website, we list 2 prices. A normal price without a membership or a membership price with a membership.
The membership is indicated throughout the purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
Please feel free to contact us at info@buuks.co.uk or +442035148531 if you have any further questions.
Best regards,
Buuks.co.uk
COMPlETELY DISHONEST COMPANY
COMPlETELY DISHONEST COMPANY
My order was never delivered and it was a child’s Christmas present. Also they kept taking membership fees after I cancelled although they finally refunded this. Re the books I was practically called a liar them stating they were delivered and they definitely were not. This is called distance buying and they have a duty to provide evidence of delivery which they will not provide. I have asked them several times for their CEO contact details which they have refused to provide. They are a total untrustworthy disgrace. Shame on you Buuks for ripping people off!
December 26, 2022
Unprompted review
Reply from Buuks UK
Hi Joan,
Unfortunately, we have not been able to investigate this further or find you in our system as you did not provide any information when you submitted this review.
We are sorry to hear that you have not received all your books, we would of course like to investigate this - as you should of course receive the books you have paid for.
We would like to emphasize that we in no way charge for a membership that has been cancelled.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
They’ve been taking £15 a month from me…
They’ve been taking £15 a month from me without me realizing they signed me up for subscription after I bought one book, this has been going on for months. No refund, not even one month refund as a gesture of good will. I will not recommend or buy from this company again
M Ofield
March 13, 2023
Unprompted review
Reply from Buuks UK
Hi Michelle,
As you unfortunately did not provide any information when you made this review, we have unfortunately not been able to find you in our system.
We would like to point out that we do not sign up customers for membership - this is something you do yourself when you shop at our membership price.
We offer 2 prices on our website. A member price with a membership and a normal price without a membership.
The membership is indicated throughout your purchase, and you must actively accept the membership conditions before the purchase can go through at the membership price.
There is a 14-day right of withdrawal attached to your membership. If you want a refund for the membership, you must send your order back to us within the 14 days. If the 14 days has expired, we can't refund for the membership - this is also stated on the website.
Please feel free to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Jail them plain and simple
Jail them plain and simple. I can't believe this company is still allowed to scam people. 73% of 1 star reviews on Trustpilot. Other reviews clearly submitted by Buuks employees. Or people just haven't realised they have signed up to scam yet! Once the £15 charge comes out there bank account they will soon give 1 star.
March 12, 2023
Unprompted review
Reply from Buuks UK
Hi,
As you did not provide any information when you submitted this review, it has not been possible to find you in our system.
We are very sorry to hear that you have not been aware of the membership, which is when you shop at our member price and accept the membership conditions. We would like to point out that we are in no way a scam.
Inside our website, we offer 2 prices. A normal price without a membership or a membership price with a membership. The membership is indicated throughout your purchase and it is therefore entirely up to you whether you want to be a member or not.
You are welcome to contact us if you have any further questions.
Best regards,
Buuks.co.uk
Jail these crooks plain and simple.
January 9, 2023
Unprompted review
Reply from Buuks UK
Hi,
Unfortunately, we couldn't find you in our system as you didn't provide any information when you left this review.
Unfortunately, we're not sure we understand this review.
Please feel free to contact us if you have any questions so we can help you.
Best regards,
Buuks.co.uk
Scam
Signed me up for a £15 membership I didn’t realise I had agreed to. Really bad experience. Would never use this company again.
March 11, 2023
Unprompted review
Reply from Buuks UK
Hi Dominic,
Unfortunately, as you did not provide any information when you made this review, it has not been possible to find you in our system.
We are very sorry to hear that you were not aware of our membership which is when you shop at our membership price and accept our membership conditions - Completely as stated on our website.
If you do not want a membership, you can always shop at our normal price, which is without a membership.
You are welcome to contact us at info@buuks.co.uk. or +44 203 514 8531 if you have any further questions.
Best regards,
Buuks.co.uk
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