Buy&Ship Reviews 

it is a scam company, the moment i paid for the item they will tell you that it is prohibited when the item is in china, you have to make an arrangement from hong kong, they will scam you for the shipping fee when nothing is shipped. Prohibited item should be returned back to seller and not ship from china to hong kong in the first place. Please do not get scam like me...go and read their review from the play store app, you will find many cases with 1 star

HORRIBLE HORRIBE WEBSITE TO SHIP YOUR ITEMS WITH, I SWEAR THIS IS THE BIGGEST REGRET OF MY LIFE. MY FIRST ORDER CAME IN WITH A BROKEN ITEM, THEIR CUSTOMER SERVICE IS THE WORST, AFTER WEEKS AND WEEKS OF EXCHANGING EMAILS THEY SETTLED THE REFUND, AND GUES WHERE? IN MY BUYANDSHIP ACCOUNT TO USE ON MY NEXT ORDER, GOD FORBIDS I USE THEIR SERVICES AGAIN. $40 WASTED

AND THE OTHER ORDER WHICH CONTAINS WALLFLOWER PLUGS FROM BBW WAS NOT BEING SHIPPED BECAUSE ITS PROHIBITED, THIS IS THE ONLY FORWARDING FREIGHT IVE USED WHICH PROHIBITS FRAGRANCES, I YOU WANT TOT ORDER PERFUMES AND COSMETICS OR ANY OTHER ITEMS PLEASE USE LBC SHIPPING CART INSTEAD. LBC SHIPPING CART IS WAY MORE CHEAPER FOR HEAVY AND BULK ITEMS. NEVER AGAIN WITH BUY AND SHIP

Absolutely unacceptable. I paid £40 for the delivery fee, and now it's already been 17 days since. They have an inconvenient broken system of having to send their items to Hong Kong first before shipping to elsewhere.
I paid immediately as the package arrived in Hong Kong, and yet my package just SAT there for 8 whole days before sending it over. My entire schedule was built around expecting to have it soon, and now my whole week is ruined because they used 'Despatched' as a placeholder for them lazing around and doing nothing. They are incompetent and taking ages. Customer service replies fast but doesn't clearly answer all questions directly. Buynship is a scam. Don't use it because it will just spend 50 days in a warehouse before they actually decide to ship it. Unacceptable! Slowest, most horrible delivery ever! Screw you BuynShip.

Transparent service, quick in responding to requests, and clear at every step. A very positive experience.

I used Buy&Ship to forward a parcel to the Philippines under Order #91933903. During the declaration process, I identified the contents as a fragile glass item. Buy&Ship’s system accepted the declaration, allowed the shipment to proceed, and charged me for Buy&Ship Plus.

When the parcel arrived, the fragile component was broken. I reported the damage immediately and provided the required details.

The issue was with how this was handled by support. The agent handling my case, Winter, repeatedly responded with template replies and stated that there would be “no compensation” because the item was fragile, without addressing the fact that it had been clearly declared and accepted at the time of purchase.

Only after escalation did Buy&Ship change their position. In a later response, they acknowledged that “this may not have been clear at the time of purchase” and offered a partial resolution: a refund of the Buy&Ship Plus fee and 30% of the shipping cost.

However, in the same resolution, Buy&Ship also stated that the refund would take “14–21 working days” to process, which is excessive given that the case has already been reviewed and resolved.

As a forewarning to other customers, be cautious when your case is handled at the initial support level. Based on my experience, responses may be limited to generic policy statements that do not fully address the specifics of your situation, and escalation may be required to reach a fair outcome.

While I acknowledge the eventual resolution, it required significant effort to get there, and the extended refund timeline adds further frustration.

Based on this experience, I do not recommend Buy&Ship.

I was supposed to receive my package on April 20, but due to what appears to be a system error on Buyandship’s side, my shipment was routed to the wrong location.

What’s frustrating is that instead of taking responsibility, their support team keeps blaming me for “entering the wrong address.” This is the same exact address I’ve used with them dozens of times without any issues. They can easily verify this in their own system, yet they continue to push the blame onto the customer.

To make things worse, the handling of my case has been very disappointing. The agent assigned to me, Winter, has been dismissive and unhelpful, repeatedly insisting that this was my fault instead of focusing on resolving the issue.

I also requested proof that they coordinated with their courier to correct the routing, but was told that this information is “company confidential.” That response alone shows a lack of transparency and accountability.

At this point:

My package is delayed because of their mistake
I am being blamed for something that is clearly not my fault
There is no clear resolution timeline being provided

If you are considering using Buyandship, be aware that when something goes wrong, getting proper support and accountability may be a challenge.

I hope management takes this seriously and improves both their system reliability and customer service approach.

I have to edit this since Buy&Ship is telling only half the story! Their service does take that long cos it’s they mixed the journey with non air mode of transport esp for parcels from Bangkok to Singapore via HKG!

Oh Jackie - I have 9 parcels - what you claimed below on “miscommunication” is the last 4 parcels! But how about the first 5 parcels?! They are still nowhere in sight and it’s been 19 days since they arrived in your warehouse in BKK!

It’s very very slow service! Omg 3 weeks and not a single sight on any of my parcels! My parcels arrived in BKK warehouse on 25th March and until now I am Still waiting!!!

How can parcels take 5 days to reach Hong Kong from Bangkok?! Mind you, this is not including the time in the BKK warehouse but after departing from Bangkok, it takes additional 5 days to reach their warehouse in hkg! That means they are taking the “scenic route” either traveling by truck or sea! Not air! And then it’s another long week from Hong Kong to Singapore! So in totality, it’s a 3 weeks wait before you even see anything! I won’t recommend to use them unless you are fine with 3 weeks long of wait! In this era, simple unacceptable! Stay away and use the normal courier!

Buy and Ship are extremely unreliable! They accepted my shipment of knives from Japan (Amazon) without telling me about the restrictions for the UK. Then they stopped it in Hong Kong without even notifying me that they would not deliver it to the final address. From there on – zero help, they do not provide clear information, they do not tell everything necessary at once.
I have to save myself and look for a way to transport it, and they continue to push me into an endless circle without a solution. A month of complete chaos! Do not trust them with anything!
Update to my previous review: Company replied but shifted focus from their delay/lack of communication to policy. The issue was poor service handling, not the restriction itself.

The service is overall ok if there are no problems. I am currently facing that one of the package that I requested to forward is missing over a month now. They still do not give any clear answers that where my package is, and they do not even response immediately. Please be careful when you use this forwarding company!!!!!

I’ve been using Buy&Ship for 2 years now, shipping via the US, Australia, UK and Italy warehouses. Always been a smooth process and avoids having to deal with customs and other shipping headaches.

Used the proxy shopping to purchase an item from Hong Kong. However no further update was given after weeks despite approaching the customer support for almost a month. Jackie will just reply that they have sent a reminder to the buying agent but weeks have passed no other update is given. Asked for refund but no reply was given. Please don’t use their service if you don’t want to lose your money

Update 23 Feb: Thanks for following up. Item has arrived warehouse. Waiting for it to be shipped

I wanted a dog back seat cover from Korean. I tried to order it from there website and they wouldn't let me as I live in Australia then I found buy and ship. What an amazing service. You give them the link and price of what you want and they get it for you. I was skeptical that it was real but I can say 100% you will get what you want. It may take a couple weeks. I requested the iteam on 1/2/26 and it arrived 19/2/26
You pay for the product then shipping on top so note shipping is $28AUD for the first 2 pounds then $12AUD for every 1 pound afterwards so can get expensive if you have a heavy iteam. For me it was worth it to get a very high quality iteam that I couldn't get in Australia.
Great job thank you so much

You get your parcel, but they are quite rigid and unhelpful. You can’t ask for your order to be weighed at the initial warehouse, weighing is only done at the HK warehouse which is quite unhelpful during a sale period where you have to make quick purchase decisions.

The customer service team in particular Jackie is also very unhelpful or can’t be bothered, takes a very long time to reply and just copy and paste previous answers without reading questions. Should replace that person for better customer service.

Very pleased hard to get part in the UK bought and delivered via Buy and Ship. Just need to be patient as the supply lines are long. Definitely recommend and would use again.

BNS protection is a scam. My shipment from UPS has arrived at BNS US warehouse 2 weeks ago, and it is nowhere to be found. Messaged customer service a dozen times and all they would reply is “checking”. BNS would not honor its obligation of compensating for lost parcel. I am coordinating with other local victims to file joint police report for BNS’s commercial fraud. AVOID AT ALL COST.

Update: BNS said it was UPS’s fault (despite UPS’s website’s proof of delivery) and refused to make compensation. This is absolutely ridiculous and definitely a scam.

Based on my personal experience, Buyandship’s customer support response time is extremely slow, which became a serious problem for a time-sensitive shipment.

Several parcels were automatically forwarded from the US warehouse to the Hong Kong warehouse, and only after this auto-forwarding did I learn that the items (perfumes) were considered regulated / prohibited for onward shipment. There was no clear warning or system block before forwarding, which resulted in the parcels being stuck and placed the burden on the customer to resolve an issue created by the process itself.

I contacted customer service to clarify what options were actually available, including whether self-collection was possible and what the exact requirements were. Despite these being straightforward questions, responses consistently took many hours to over a full day, even when marked as active.

Replies were often generic or only partially answered, leading to repeated back-and-forth over multiple days. As of writing, I still do not have clear, complete answers, and the situation remains unresolved.

What makes this especially frustrating is that the in-app messaging states a typical response time of around one hour, which does not reflect reality. There were also instances where customer service agents appeared online, yet messages remained unanswered for long periods. There is also no clear escalation path for urgent cases.

While perfumes are listed as regulated items, the lack of clear, proactive communication before auto-forwarding, combined with extremely slow follow-up support, caused unnecessary delay, uncertainty, and disruption.

For a logistics service handling customers’ parcels and money, this level of response time and lack of clarity is unacceptable. Faster responses, clearer upfront warnings, and proper handling of time-sensitive issues are urgently needed.

Update: Buyandship has since resolved the issues related to my shipments. While I appreciate the eventual resolution, the process involved prolonged delays and slow communication before things were clarified. I’ve updated the rating to reflect that the matter was ultimately resolved, but there is still room for improvement in response time and upfront clarity.

Used mercari proxy service but got issue with wrong item received, contacted with customer service but they only can blacklist and no compensation. Please reconsider when purchasing high value item through mercari proxy service. Try to find reputable seller on other platform or other method beside using the mercari proxy service by Buy&Ship

Love this company and very helpful

Used the buy for me option. From the time they received the goods from the merchant till I received it - took 14 days. It sat in their warehouse for days before being routed through HK.

Paid 6% service fee for the buying service, THEN billed another $ for shipping. And finally when it reached the local courier, was billed ANOTHER $ for local delivery, which included a flat $20 processing fee + import tax. 3 separate bills, the last of which was not through Buy&Ship but direct to the courier service.

Costs were not upfront and coupled with the super slow shipment (I had other purchases from China which was further away and reach me within 3 days, shipped direct), makes their service difficult to recommend.

I would only use their service again if I had no other options.