Buy&Ship Reviews 

Love this company and very helpful

Used the buy for me option. From the time they received the goods from the merchant till I received it - took 14 days. It sat in their warehouse for days before being routed through HK.

Paid 6% service fee for the buying service, THEN billed another $ for shipping. And finally when it reached the local courier, was billed ANOTHER $ for local delivery, which included a flat $20 processing fee + import tax. 3 separate bills, the last of which was not through Buy&Ship but direct to the courier service.

Costs were not upfront and coupled with the super slow shipment (I had other purchases from China which was further away and reach me within 3 days, shipped direct), makes their service difficult to recommend.

I would only use their service again if I had no other options.

Terrible experience with Buy&Ship. They received my order at their US warehouse on Nov 10, and it was consolidated at their HK warehouse on Nov 18, then packed on Nov 19. It’s now Nov 28, and my shipment STILL hasn’t been dispatched.

Their customer service has been completely unhelpful. Instead of providing a clear explanation of what’s causing the delay, they just keep repeating that it “should only take 1–2 working days” after consolidation to ship out. Clearly, that’s not the case.

This has been incredibly frustrating, especially since my purchase was quite large. Be very careful using their service—especially for high-value items. Based on this experience, I would never recommend Buy&Ship and will never use them again. 😡

Wanted to buy a specific Alpinestars bag, which I couldn’t find anywhere from my local shops in Singapore. And Alpinestars couldn’t ship to Singapore. So I decided to use their forwarding service. Which I would say its a pleasent experience as it was easy to request items. And delivery timing wasn’t too bad which is a plus. Will definitely engage their services if I want to purchase stuff from Europe.

I requested for two books to be purchased and paid the full amount including shipping. However, only one book came during delivery. Customer service is slow and unresponsive when asked for a reason (e.g. whether buyer did not purchase or the parcel got lost) and a refund for only the item that was not fufilled. It's been near a month of waiting.

Customer service keep saying they will get back and asked for photos only after a week of the reported incident. Since then have waited for another 4 weeks for an update.

Company messed up my order with another customer's order, which resulted in 3 weeks of delay and stress - having to post the items to the other customer and keep pressuring the other customer to send me my items. Company also failed to provide tracking number via the app until I reached out to customer service. App only updated the tracking number after the parcel arrived.

Company failed to deliver upon compensations they themselves proposed. Company has zero accountability, and has terrible services. Customer service also responded very slowly. Only way to get in touch with human customer service is via email or the app chat, no calls available.

rapid and clearly respond. professional

I made a high value purchase to be forwarded by these guys from HK to Australia. It took them four weeks to process it and have it released to the courier. They also didn't provide the forms to the courier Aramex, which delayed it another three weeks.

Their customer service system is slow and unsupportive.

I have used many drop ship services before, most are great. This was the first one I’ve used in Hong Kong. These guys are useless. They have one job - get something and forward it.

My strong advice - use a different service.

For anyone considering using Buy&Ship for freight forwarding, please read this first. I have valuables that were stolen from within their network, and the company is refusing to take any responsibility.

I have been using them for 2 years. So far no issues. Customer service personnels are also quick and prompt to address any concern. I’ve tried many but this may be the best forwarder yet. Totally deserving of 5 stars and beyond

I lost my package since they partnered with the third party in the philippines namely ninjavan. I am having a hard time coordinating with them all throughout my complaints that my package might be lost to the point where it was declared lost. If they will still partner with ninjavan philippines better do not ship with them as your hard earned money will be lost.

Ordered an item on Mercari through the website, and it arrived safely. Took some time for them to process at the warehouse. But as soon as the item was marked as delivered, it took only 2 days to arrive.

I've a shipment that has been marked as packed for a week with no other updates. The other 2 packages I consolidated at the same time so far via Jump Point have already been received by me. Asked CS what's the status of my shipment and they keep asking me for product purchase screenshots, product tracking numbers, but I don't see how they need it when all my 10 parcels are already packed and has a tracking number generated and has cleared customs already. Unless you're telling me all my 10 parcels are still separately landing in my country one by one before they tag the shipment tracking number to it, which makes no bloody sense. I'm going in circles puking blood talking to CS and all I want to know is where is my shipment, not my individual parcels (those are already inside the damn shipment). Why do you need all 10 product details and tracking numbers to locate my packed shipment? Unless it's not been packed at all? I'm going to treat the shipment as missing if it still has no updates after another week.

Update: They indeed lost 4 of my parcels. They offered to refund me some amount, but there's no reason given as to why it got lost. Will need to check if they will really refund me or not in 30 days or I have to keep chasing.
I'm not sure if the fault is with Ninjavan now or BnS. Not sure if UPS is worth trying either based on the terrible sg reviews. So far Janio has never lost my parcels but they have changed delivery providers.

Easy interface, dummy-proof and a good way to ship products from overseas to Singapore or to other countries.

Only thing is to ALWAYS CHECK your weight, they almost overcharge me with 5kg or some sort lol.

do NOT use this service. you will get NO help and you WILL LOSE your parcel if you try to use Amazon with their US warehouse.

I used Buyandship to forward multiple brand-new, “with box” sneakers purchased on eBay.
In the shipments I actually received, more than half of the shoe boxes were crushed or visibly altered (cutouts, heavy tape/markings). At first I suspected the sellers, but looking at their feedback history and typical packing, this does not appear to be how they ship. The damage/alterations likely happened during Buyandship’s warehousing or repacking.

Separately, five more items that arrived at the Hong Kong warehouse on Jul 9 have shown “Under Customs Clearance” ever since. It’s now almost two months with no meaningful update, no case number, no check-in logs, no customs entry number, and no reason given—only generic messages.

I can accept that customs can be slow. What I cannot accept is no transparency and no accountability. Between the damaged “new in box” items and the five parcels effectively missing in HK, this has been a very poor experience. I would not use this service again.

I received an email saying one of my shipments has problem but did not indicate which shipment and what was the problem. Only after chatting with the CSO Jackie did he/she mentioned that one of the shipments contained scissors and cannot be shipped because it is a prohibited item.

Argued with Jackie that no where in the website did it mention that scissors are prohibited items and I have previously shipped scissors using Buy&Ship without problems so why now. Jackie insisted that scissors are sharp items and may be detained by customs so they don't recommend shipping. Notice the word Jackie used was recommend and not because it is by law.

I questioned Jackie in that case why is it that Buy&Ship can ship the scissors from Japan where I bought, to Hong Kong warehouse then. He/she could not answer me and finally gave in and processed my shipments but told me not to ship such items again.

This is not my first time having bad experience with Buy&Ship but is probably my last time as I decided not to use their service anymore; and so decided to write a review for people to refer especially for first timers who are thinking of using their service.

I include the full chat log below. Judge for yourself if this company is worth your money.

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Me: hi, i received an email saying my shipment has problem but did not specify which item and what problem

Buy&Ship: Your order (91973354) contains prohibited item (scrissors)and can't be shipped. You may:
1. Discard the prohibited item and we will ship the rest
2. Arrange courier to our warehouse to pick up whole order and ship to you. (Please provide the shipping label & invoice at least 1 working day before the date of pick up)
3. Ship the whole order to a HK address. (Please provide recipient name, phone number and address)
Kindly note that there will be no refund of shipping fee as the fee is counted from overseas warehouse, also the parcel has violated our shipping restriction. The shipment can be stored in the Hong Kong warehouse for the next 30 days and will be auto-abandonment without further notice if no handling instruction is received within the storage period.

Please let us know your decision, thank you

Me: why is scissors prohibited? under which category? i ever shipped scissors before. why now it is prohibited?

Buy&Ship: The scissors are considered as sharp items and may be detained by the customs.
Therefore, we don't recommend to ship with it.
Thank you

Me: your country dont sell scissors?
then why you can ship from japan to hong kong?

Buy&Ship: We have noted your concern and will inform the warehouse to ship out in one time exception.
Please do not ship this kind of items to the warehouse again.
Thank you

Me: in that case you should also indicate scissors as prohibited items. i only see knives and blades mentioned

Buy&Ship: We will forward your comment to the related department and review the website info.
Thank you

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Reply to Buy&Ship 28 August 2025
So one supplier cannot ship but another supplier can. What a joke! Since when suppliers can make up their own law to determine what can be shipped and cannot be shipped.

I checked in Singapore customs website and no where is it stated that scissors are prohibited items. Either your supplier is smoking you or you are smoking me. The more excuses you come up with, the more it looks bad on you. Shouldn’t you do your due diligence to verify each country’s custom law instead of relying on your suppliers and left users hanging to dry when shit happens!

4 shipments stuck at US customs since early July 2025. When asked, only TEMPLATE REPLIES given.
AVOID for now. 👎🏼❌

Proxy shopping requests are timely fulfilled. The delivery and shipping takes an appropriate amount of time to reach where I am staying. I am impressed with the swift shipping and shopping services!