While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Used stuff Really disappointing, unfortunately... Unprofessional service.. I paid for new galaxy tab 2 charger block. I received today different charger and full of marks, used. The funny part is, in... See more

Rated 1 out of 5 stars

Do not use this company. Ordered a watch which was suppose to be a Grade A item. Placed order and no confirmation received. Had to contact my bank for a refund. Item finally turned up but the co... See more

Rated 5 out of 5 stars

Was a very easy and efficient experience. Would have liked a wee bit better dashboard/interface with the site (easier to sort search items, for e.g., and more obvious button for login/customer detail... See more

Rated 4 out of 5 stars

I recently bought a Tech 21 case for my iPhone to replace one which had seen better days. The item arrived promptly and I fitted it with no problem. Prospective customer need to be aware that the desi... See more

Company details

  1. Cell Phone Accessory Store

Information provided by various external sources

FOR UP TO DATE REVIEWS FOR BUYTEC PLEASE VISIT: https://www.reviews.co.uk/company-reviews/store/buytec


Contact info

2.7

Poor

TrustScore 2.5 out of 5

174 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not great

Ordered an original Samsung product. The wrong non-Samsung (and inferior) item arrived. Cue two weeks of faff arranging for the correct item to arrive.

December 21, 2019
Unprompted review
Rated 1 out of 5 stars

Ralph

I ordered a OtterBox Defender Series case for a 6s . I was sent a case for a 8/7 series the box had been opened and was damaged and it looks like a fake . Despite numerous phone calls and emails there has been no answer . I will post another review in a week to update if anything has changed.

October 29, 2019
Unprompted review
Rated 5 out of 5 stars

Satisfied customer.

It was good to be able to identify a genuine BlackBerry accessory. Excellent service and very helpful when the delivery had appeared to go astray (postman had put it in a locked post box, signed the receipt himself and not informed anyone about the delivery!)

August 18, 2019
Unprompted review
Rated 4 out of 5 stars

Great product

Great product, reasonably priced and works. 4 stars because I've only just started using it so not sure of its longevity

August 11, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid

Avoid! Ordered iPhone X case - they make u pay by Klarna (pay later) - they sent iPhone 7 case - I returned it - now Klarna (a bank) have been badgering me for £9.99 - Buytec are denying that I returned the case - and Klarna have got debt collection involved!!! Buytec impossible to get hold of. Avoid Avoid AVOID!

August 9, 2019
Unprompted review
Buytec logo

Reply from Buytec

Dear Russell, we have checked your order and can confirm that you ordered the Ballistic iPhone 8/7 case, please also see your confirmation message. Subsequently we sent you the case as per your order. If you require a case for the iPhone X as a swap/exchange please kindly email to: orders@buytec.co.uk and we will arrange a replacement for you. If you have any further questions please do not hesitate to get in touch. Kind regards, Buytec Team

Rated 5 out of 5 stars

Bought an iPhone 3 weeks ago for my…

Bought an iPhone 3 weeks ago for my daughters birthday and when she decided it wasnt for her we returned it to buytec for a refund. Easy and quick with refund sent promptly. I recommend them and will come back again :)

August 8, 2019
Unprompted review
Rated 1 out of 5 stars

Avoid company!

Ordered a charging case and paid for next day delivery. No confirmation of order being processed so emailed them and was told they couldn’t find it.
They offered a different colour so I accepted, they said it would be sent out, however they didn’t, and then tried to charge me an extra £10 more for the order.
Have emailed to cancel but now they have gone quiet and I have not had my money returned.

August 7, 2019
Unprompted review
Buytec logo

Reply from Buytec

Dear Chris, thank you for your review. We kindly informed you yesterday morning that white was currently out of stock and subsequently we offered you cancellation (no charge had been made to your payment method). We also offered you the option of Blue or Gold as these were the same price. Additionally we gave you the option of black, however this was not the same price as shown on our site at £49.99. Subsequently you requested the black option but when we tried to ascertain that you had understood there was a price adjustment you did not reply until after last dispatch. You then requested to collect the order and we have informed you that regrettably this is not an option and offered you a cancellation. We would also like to confirm for you again that your payment method has not been charged as you have 14 days to enjoy your order before you pay. Please kindly let us know if you require any additional support. Warm regards, Buytec Team

Rated 1 out of 5 stars

Avoid!!!!!!

I have ordered iPhone adapter which wasn’t fit for its purpose. As a result I have returned the item and requested a refund. However, they have refused to respond and have not provided any refund.

Avoid this company as you will not receive any refund and any of your consumer statutory rights will be ignored

June 22, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look