I wanted a piece of hardware and I had searched high and low. I saw BW and decided to try with them as I had read some nice reviews. I ordered and Russ messaged straight away to warn me of a wait. A... See more
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See what reviewers are saying
Service is second to none! Russ delivered my bass drum bag to my house on his way to a gig nearby so I think delivery was only 13 hours after ordering online!!! Best prices ANYWHERE including online!... See more
After a slight hiccup on the companys side they went above and beyond to make sure I received my order and to say they delivered is an understatement. I received better Dream Cymbals and wow I am an i... See more
Honestly one of best experiences of customer service I've ever had. I had quite a large and complicated order, and these guys went above and beyond what I would have normally expected, really did g... See more
Company details
Information provided by various external sources
BW Drum Shop is a new and improved retail experience, the store really is a Drum Store " run by drummers for drummers". With the launch of the new website following in early August 2016, the year ahead looks set to be an exciting one for the brand. Whatever it is that you are looking for, at whatever level your skill set, BW Drum Shop is the place to go to for a tailor made experience with the expertise of some truly respected musicians and educators.
Contact info
73 Kettering Road, NN1 4AW, Northants, United Kingdom
- 01604 632 077
- sales@bwdrumshop.com
- bwdrumshop.co.uk
4.6
Excellent
79 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PRODUCTS AS DESCRIBED AND ARRIVED AS …
PRODUCTS AS DESCRIBED AND ARRIVED AS PROMISED
December 27, 2017
Unprompted review
Excellent customer service
Excellent customer service, the manager handled an unexpected stock issue from the supplier very well. Highly recommended.
December 4, 2017
Unprompted review
Brilliant customer service really …
Brilliant customer service really helpful & friendly. Pulled out all the stops for us!
November 30, 2017
Unprompted review
Fantastic customer service
Fantastic customer service, highly recommend these guys! Speedy delivery and thankfully no damage on arrival. Thanks guys truly satisfied customer! 🤘🏻
November 25, 2017
Unprompted review
reasonably priced and arrived promptly
November 25, 2017
Unprompted review
Great shopping with you guys
Great shopping with you guys. Keep up the great work
November 25, 2017
Unprompted review
Great communication
Great communication. Thanks nice to do business with. Would recommend you. Thanks
November 25, 2017
Unprompted review
Excellent
Excellent, great price and quick delivery, emailed me too to make sure I was happy with the product, a nice personal touch!
November 19, 2017
Unprompted review
Friendly
Friendly, helpful and fast service. I wouldn’t hesitate to recommend them.
November 5, 2017
Unprompted review
Excellent customer service
Excellent customer service . Would highly recommend.
November 3, 2017
Unprompted review
Brilliant shop, brilliant service
Found this shop through Dream Cymbals as they are an official distributor. I browsed their website and then popped into the shop to see the stock in person.
Adam and Mitch are awesome guys who really know their stuff, they sorted me out with two new crashes at a very reasonable price. Definitely check them out, they're great!
November 3, 2017
Unprompted review
Amazing Service
Amazing over the phone service. I spoke with Mitch, who was very informative, gave me all the info I needed. No hassle, very straight forward.
Great online store, easy to navigate with plenty of stock choice. Super Quick delivery. 100% will be shopping here again.
November 3, 2017
Unprompted review
Service is second to none BEST DRUM SHOP!
Service is second to none! Russ delivered my bass drum bag to my house on his way to a gig nearby so I think delivery was only 13 hours after ordering online!!! Best prices ANYWHERE including online! All great musicians and what they don't know about drums hasn't been invented yet and they'll probably invent it! I couldn't be happier. I've been using BW Drum Shop for 15 years! They are all legends there!
November 3, 2017
Unprompted review
Went more than the extra mile, great stock and staff - absolutely superb.
From a clean, clear website, to a stunningly wide range of stock, the first impressions were good - then I was blown away completely by the customer service: They went more than the extra mile, and got me exactly what I needed when I needed it. Friendly and communicative, you couldn't ask for a more knowledgeable and engaged staff. Brilliant.
October 27, 2017
Unprompted review
Reply from BW Drum Shop
Cheers Edwin,
Thank you for taking the time to give us this review, and glad we got you all set for the Gig and upcoming tour. Please keep us updated on local dates be great to see it all in action.
Cheers
Mitch
BW Drum Shop
Very fast and efficient service
Very fast and efficient service. Even got a courtesy email prior to delivery.
October 24, 2017
Unprompted review
Reply from BW Drum Shop
Thanks for the review Andy, Glad you got the Latham sticks safe and sound. Enjoy
Mitch
BW Drum Shop
Great prices and very pleasant staff
Great prices and very pleasant staff. Definitely a store I will use again :)
October 24, 2017
Unprompted review
Reply from BW Drum Shop
Thanks Oli, great little cymbal set for you to rock out on!
Cheers
Mitch
BW Drum Shop
Excellent service and good value for …
Excellent service and good value for money
October 20, 2017
Unprompted review
Reply from BW Drum Shop
Thanks for taking the time to send in the review Mick. Nice sticks too, may start using them myself!
Ace Shop!
Fantastic product, a great price, really fast delivery, and friendly coms. Would shop again! Cheers....
October 19, 2017
Unprompted review
Reply from BW Drum Shop
Cheers Ben, glad you like the cymbal set. appreciate the review. enjoy
Fantastic company to deal with
Fantastic company to deal with. I will be back!
October 19, 2017
Unprompted review
Reply from BW Drum Shop
Glad we could help Craig. And thank you for taking time to give us a review. Enjoy the ride its a beauty!
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