Goodiebox Danmark Reviews 

I bought my first Goodiebox at 09/01/23 CAN YOU BELIEVE???Now is 06/03/23 and I didn´t get the Goodiebox even thought my money back.
I was waiting for my first Goodiebox for more than two weeks. I decided to cancel my subscription after 3 weeks waiting, because I didn´t want be charged more times, because I started to try to contact Goodiebox without success.. At 10/02/23 I received a message from the logistics company saying that they couldn´t delivery my box which was lost.
I´ve been trying to contact Goodiebox, asking for my money back, by phone, by e-mail and it is impossible to solve it. I wrote to customer service many times. They replied but they reply late and they didn´t offer any solutions for what I asked for.
One of their replies were saying that the doesn´t have the exactly box I had chosed and offering to send a new box, but it wasn´t what I want, I want my money back.
I am felling so stupid waiting so long to get any soluction from Goodiebox…bad costumer service… I thought I was going to buy from a trusty company, but GUESS…
Updating:
08/03/2023 - I am still waiting to receive my money back...

I received 3 boxes within 6 weeks and the first one received there was one product missing. I keep writing to them but absolutely now reply. I still miss a product in the welcome box.

UPDATE: I am updating my review from 2 to 3 stars because of Goodiebox’ efforts to make it right. After my review they reached out to me personally to apologise for the delay and any inconvenience. A few days later I received my welcome box and the one for the current month. The girl I spoke with was very nice and I really appreciated the gesture.

Why not 5 stars? Even tho I was planning to change my review to at least 4 stars I realised I was charged twice this month. 🤦‍♀️

ORIGINAL REVIEW: I am a long-time customer of Goodiebox, I love the concept, and I've always been very happy with the service they provided. About half a year ago I decided to take a break from it as I have accumulated a lot of similar products and I needed to take some time to use them. Somewhere around mid-January, I decided to subscribe back, especially because the products in the welcome box were very nice. I received an email the second day saying that the box was going to be sent out within the next 2 days however a week and a half later the box had not arrived. I used their live chat (or at least used to be a live chat) to get in touch with them but apparently, it is no different from sending an email as it creates an inquiry of your message. Even though they state that they will get back to you within 2 days, 5 days later I get an email from them which wasn't even a reply to my inquiry but rather a notification that the welcome box I ordered was sold out and a different one had been sent instead - I decided to not make a big deal out of it though I was quite annoyed

It has now been a month since I ordered the welcome box, and still haven't received it. At least they finally reply to my inquiry from 2 and a half weeks ago saying that their warehouse has some issues with packing my order and asking me to confirm my address. I found it very strange since they had already stated in the previous (notification) email that the box had been sent out.

On top of that, I was charged for a second box, even though the first one was never sent. I don't know what's happened but the overall user experience has dropped significantly. Also not to mention that it is very frustrating being bombarded with marketing emails when the only thing you're looking for is a reply to your inquiry. Quite disappointed with my recent experience. I really hope Goodiebox will address these issues in the near future.

Even though they can have hiccups along the way - they always respond and correct

I have been waiting for my first goodiebox for more than two weeks, still haven’t received it. They already charged me the second box without even having the first.
I wrote to customer service twice. They reply but they reply late and they don’t offer any solutions. They don’t even know where the box is, I can’t track it or anything.
The concept might be nice but the service and logistics are terrible. Totally not worth it. I am cancelling my subscription before I even try the products.

Absolutely the best kundeservice.
If I have questions or some inquiries they are always replying very fast and find a VERY GOOD solution! :)
I am a member more than a year and I am so excited about to try new products every month for such a good price! (Or even for free if having some goodiepoints...) Thank you! 😊

Great concept and for the most part I'm satisfied, but I find it sad/annoying that when you get a product you love, it's not possible to buy straight through GB. Sometimes yes, but a lot of the things you just have to look for somewhere else. Would be great to have all of the stuff available in the online shop or be provided with a link that leads straight to where one can order the product.

Great products in the goodiebox subscription box - expensive but very worth it.
Very helpful staff.
I like the box (and the design of it), it can be reused since it's very pretty. (I've kept all 20+ of them)
Reviewing products for points was really fun!

-Would have loved if their website had more language options. (English, for example 😁) it's hard to navigate the website if you have to translate every single thing 🙈
Would love to see goodiebox expand to other countries. 😁

A very fast and helpfull staff. They have never disapointed med.

The best service out there. Without a doubt.

a Fantastic company when it comes to customer service and product quantity and quality .. can only say good for this company

I have a great experience with goodiebox and they customer service. Once I asked them about the product I wanted to order one more time because it was stunning. Unfortunately I could not find it in their shop but they took it into the consideration and instead of offered me to send an extra one for free. It was a really nice surprise.

Outstanding customer service - always!!!⭐❤️

Goodiebox was lovning and answered My qustion with respect. I AM very please and have always been

Good and professional customer service from the sweet team!