Boots are lovely but needed to send back and get smaller size, you have email to be able to return them which I did but have had nothing back, so am stuck with a pair of boots that are no good, very... See more
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Ordered an item from this website was sent back due to my own fault for not providing house number. Then paid additional fee for shipping again the parcel was then sent back I’ve emailed numerous time... See more
Company replied
I placed my order on a Tuesday and I paid extra for next day delivery as I was going abroad on the Saturday (I live in London but my location says Greece as that's where I am currently). The package... See more
Company replied
Completely scammed my friend, the item fell apart before it was even worn, the company took ages to reply then asked her to return it, when it arrived they emailed her saying it was outside their retu... See more
Company replied
Company details
Contact info
White Owl Barn, London Road, Addington, ME19 5DD, West Malling, United Kingdom
- contact@bymollie.com
- bymollie.com
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service as always
LOVE IT
Super friendly and helpful customer service and I absolutely LOVE the dress I ordered!
Amazing quality amazing prices
Honestly my favourite brand at the minute! just like Zara at a fraction of the price i could genuinely have everything! The lady who runs the business is super friendly and goes above and beyond in her customer service messaging me when items are back in stock, I feel like she knows my style down to a T. Could not recommend enough and cannot wait to shop again :)
Amazing!!!
Amazing quality for such a good price!! Absolutely love my leggings!! Also quick delivery!
Nothing but positivity
Amazing customer service, really quick and thoughtful replies & also willing to help with any queries. I ordered the beige puffer jacket as well as the vegan black jacket and I LOVE THEM. As soon as they came they were on and worn. With all the restrictions in place, eating outside with that beige puffer keeps you nice and toasty. Highly recommended this brand, I will stay a future shopper :-) thank you mollie xxx
Amazing!
Thank you for my beautiful co-ord! The quality is amazing I am over the moon thank you!
There isn’t even the right amount of…
There isn’t even the right amount of stars for ByMollie. The products, the shipping time, the customer service, everything is exactly what I look for in a business👏
Stunning clothes
Amazing service, such a nice brand, completely in love with my mesh dress ❤️
The most helpful brand with amazing…
The most helpful brand with amazing customer service. Such lovely quality!
I love this shop!
Great service, I have ordered a few times, when returning an item the store was extremely helpful when i messaged - they were really responsive to messages and my refund came within days. Just recieved another order and I love it, shipping is fast and the items always look exactly like the website. I could not recommend this shop enough!
The best customer service from start to…
The best customer service from start to end, she went above and beyond to make sure I was happy and was happy to answer all questions! I’m in love with my item and can’t wait to order again! Thank you so much!! 💘💘💘💘💘
I needed an outfit last minute for my…
I needed an outfit last minute for my nans birthday brunch and i contacted mollie personally on her shops insta page for help with sizing and also shipping the outfit on time. She was the loveliest person I’ve ever spoken to!! So professional and helpful! And to top it off the outfit was gorgeous and of amazing quality ! I will definitely be buying from here again. X
Lovely quality pieces
The item came in good time however when…
The item came in good time however when opening there was a very strong smell coming for the piece of clothing. I would have also liked for the item to have silicon lining so it doesn’t fall off of me. However the item looks very nice on and once washed the smell went away.

Reply from Bymollie
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