I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
Company replied
Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Rate 0.0%
First time I used in two different shops Farmfoods and Asda. Card shows 4% base reward for Farmfoods and 3% for Asda when shopping in stores. But at the summary after purchase it shows 0% rate, cashback status paid 0, earnings 0. So I guess no more rewards from these shops and I guess from others as well. At first it showed pending, but now cashback status paid, but unfortunately it is 0 pounds.....
November 13, 2025
Unprompted review
Reply from bYond Card
Hello Arvydas,
Thank you for taking the time to leave a review and sorry to hear of the issues you have had.
If you could contact us directly, our team will be happy to investigate what is happening here and provide extra information.
You can contact the team via this email address: support@byondcard.co.uk
Kind regards
The bYond Team
Easy to set up and use
November 14, 2025
Reply from bYond Card
Hello Michael,
Thank you for taking the time to leave a review,.
We are pleased to hear of your positive experience with our card, and that you found it easy to set up and use.
Kind regards
The bYond Team
Set up was a faff
Set up was a faff. I stopped partway through because I didn’t have the requested information to hand. However my card was still sent out so clearly the information was not actually required. Because I had only been partway through I hadn’t checked my inputs and my name was mistyped. I now have a card I can’t use. Not sure exactly when so have said 15/10 which will be close enough.
October 15, 2025
Reply from bYond Card
Hello David,
Thank you for taking the time to leave a review and sorry to read of the issues you have had.
If you could please contact the customer support team directly, they will be happy to go through the information on your card/account and update as necessary.
Please feel free to contact our customer service on support@byondcard.co.uk
Kind regards
The bYond Team
So key items would love to see improved…
So key items would love to see improved - this never works for shops in Airports / train stations. M&S, Nero etc. the amount of time i have to change cards. This is my primary use . Can we go digitial - my average purchase is my lunch so Digi Card would be so much better .
November 13, 2025
Reply from bYond Card
Hello Callum,
Thank you for taking the time to leave a review.
Unfortunately, there are some locations that the card cannot be used it due the retailers own terms and conditions. We are sorry for the frustration.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great card and easy to use.
November 6, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card, and that you enjoy using it.
Kind regards
The bYond Team
Please support adding the card to Apple…
Please support adding the card to Apple Pay!
Otherwise decent
October 15, 2025
Reply from bYond Card
Hello Sean,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea - unreliable
Great idea, but does not work consistently, so you have to have money to pay for things on both your byond and another card for when the byond doesn't work (been declined when there is confirmed balance on card in Sainsbury's, Asda and VUE in the last month).
November 10, 2025
Reply from bYond Card
Hello Palmers,
Thank you for taking the time to leave a review and we're sorry to hear you have had a few niggles with the card.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
We do apologies for any inconvenience.
Kind regards
The bYond Team
App is really glitchy
App is really glitchy, keeps chucking me out. Would be helpful to be able to add to apple pay.
November 7, 2025
Reply from bYond Card
Hello Sarah,
Thank you for taking the time to leave a review.
We are constantly updating the App, so we're sure any issues you are having will be short term. We do apologise for the inconvenience.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
I dislike that you charge me if I…
I dislike that you charge me if I haven't used the card in a while. Why do you do this ? There are surely no costs to you. It's nice to accumulate money for Christmas.
November 5, 2025
Reply from bYond Card
Hello Adele,
Thank you for your review and we are sorry to hear you are not happy in regards to the charges.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases and that is why we believe customers will stick with us.
If you require further clarification, please contact our customer service at the following email address: support@byondcard.co.uk
Kind Regards
The bYond Team
The concept and idea is good
The concept and idea is good, the app has its flawes.
The biggest issue for me is the card not working when I go to pay for things, a few retailers near me like my local morrisons and local tesco express I've not been able to get it to work at all. Other retailers vary and sometimes it works and sometimes it doesn't.
I estimate I loose about £4- £5 cash back per month by it not working, but equally I'm getting about £10 a month from when it does work.
Considering you have to pay for the card, this does annoy me quite a bit.
The only other issue is I've recently got my partner a card, linked to my account. I used the option in app to request a partner card. It didn't say there was a cost but £5 was taken off my balance to pay for the card.
I don't really have an issue with paying for the card as such, my issue is it was not clear and I didn't even know I would pay for the card until the money was taken. For me this just seems quite dodgy.
November 5, 2025
Unprompted review
Reply from bYond Card
Hello Jemima,
Thank you for taking the time to leave a review.
You can find all our partner retailers on the website and a full list of their terms of usage. If you are ever having issues with the card however, please do feel free to get in touch directly and we'll be happy to help.
Regarding the partner card there is a charge for this, however it clearly states (just before you initiate the card) 'Please note, partner cards cost £5 to order. This will be taken from your card balance' - so we are sorry if you missed this.
Kind regards
The bYond Team
Budget Tool
I have been using this now for a few years as part of my benefit package, just use against the one retailer which helps with my weekly supermarket spend. Only 1 negative would be that when you get a new card you get another new pin, aware you can change back but would prefer if it was like your bank card and this stayed the same.
November 5, 2025
Reply from bYond Card
Hello Alison,
Thank you for taking the time to leave a review.
We are happy to hear you do enjoy you card and use it to help with the weekly shopping.
Regarding the PIN number; we do not hold your PIN information on our system due to how sensitive it is, so we wouldn't be in the position to then replace the card with the current/same PIN number as that information is not available to us. Really sorry about that.
Kind regards
The bYond Team
declined
My card always declines at one particular retailer. making it inconvenient if Ive topped the card up for a specific purchase. works great everywhere else and I have managed to earn some good cashback
November 5, 2025
Reply from bYond Card
Hello Nicola,
Thank you for taking the time to leave a review.
We are sorry to hear your card is being declined in one of our retailers. There could be a number of reasons this is happening, so please do feel free to contact us directly if you would like us to investigate.
Kind regarsd
The bYond Team
Average savings - very poor customer service…
The savings you can make using the card are on average with other providers in the market. The user experience is not great, app is basic, can’t add the card to digital wallets, partner cards are not automatically renewed. Recent contact with customer service team was very poor and gave up in the end as just went round in circles.
October 24, 2025
Reply from bYond Card
Hello Mark,
Thank you for taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
In regards to the partner card, unfortunately they are not automatically renewed but we will sure to take this feedback onboard.
Kind regards
The bYond Team
More retails shops!
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Even if a discount can't be applied, it would still be great to use on other websites even if there isn't any moneyback
November 5, 2025
Reply from bYond Card
Hello Josue,
Thank you for taking the time to leave a review.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers, so do keep your eye on the retailer section on our website for new arrivals.
Kind regards,
bYond Card Team
Disappointed
We like using the byond card with the cash back, however recently I experienced my card being declined twice in the same shop. The store is on the list for cashback. So I missed out on cash back rewards. When querying this I was told a new card would be sent out, but this is taking a while to arrive. My partner card has expired, but no replacement will be sent out. I have to go onto the app to request a replacement card after mine eventually arrives. My partner uses their card regularly at one store, so multiple cash opportunities will be missed. Not impressed. Bank cards get sent out automatically without requesting the partner card, so why doI have to request a partner card
November 5, 2025
Reply from bYond Card
Hello Sandy,
Thank you for taking the time to leave a review.
We are pleased to hear that you do enjoy your card and get a good benefit from it.
We will certainly pass over your feedback regarding the partner card and how the replacement works, as we are always looking for ways to improve the service on offer.
Kind regards
The bYond Team
I’m fed up of not being able to use…
I’m fed up of not being able to use this card on Apple Pay. I tend to go out with just my phone and I’ve lost out on discounts so many times because I don’t have the physical card with me. It’s so frustrating.
November 2, 2025
Reply from bYond Card
Hello CC,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Reply from bYond Card
Hello Tracey,
Thank you for taking the time to leave a review.
There are a few reasons why a card may not be accepted when shopping, but please to contact the team directly should you have issues and we will investigate for you.
Kind regards
The bYond Team
Used to be better
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use.
Sometimes I top the Byond card up and then try and use it at a shop on the list but it declines at the till, Byonds excuse is that it is up to the store to sort at their side .... so i end up paying double (cash stuck on the byond card that i now have to spend elsewhere)
November 3, 2025
Reply from bYond Card
Hello Rachel,
Thank you for taking the time to leave a review.
We do work closely with our retail partners in order to offer the best cash back rate we can and constantly monitor the values.
There are a few reasons why a card may not be accepted when shopping, but please to contact the team directly should you have issues and we will investigate for you.
Kind regards
The bYond Team
App is poor if you are a 2 people (ie…
App is poor if you are a 2 people (ie mum and dad) want to both use it and top up independently.
Also the card is more in Apple/ Google wallet. This would a really easy addition.
Rest is good and we really like the savings
November 4, 2025
Reply from bYond Card
Hello Graham,
Thank you fort taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
It’s a great way to save money
It’s a great way to save money. I wish the opportunity was opened up to further stores. But otherwise a great money saying tool. Thank you
November 4, 2025
Reply from bYond Card
Hello Victoria,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers, so do keep your eye on the retailer section on our website for new arrivals.
Kind regards,
bYond Card Team
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