I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
Company replied
Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Not helpful cancelling cards when still…
Not helpful cancelling cards when still a few weeks left on them and changing PIN number.
Left me unable to use card whilst away.
October 1, 2025
Reply from bYond Card
Hello Amanda,
Thank you for taking the time to leave a review.
We will be sure to pass along your feedback to the team regarding card cancellation and PIN number changing, as we are always looking for way to improve the service we offer.
Kind regards
Adrian
Good discount but shocking app
The discounts available for using the card is good however the overall service is poor due to the app being unusable. It constantly doesn’t let you access it resulting in you needing to remove and readd. So much so I have stopped using it altogether
November 4, 2025
Reply from bYond Card
Hello Dan,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with the discounts on offer. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Kind regards
The bYond Team
Apple Pay
Apple Pay
It would great is we could add the card to Apple pay, I would use it much more!
November 4, 2025
Reply from bYond Card
Hello Sarah,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good savings to be made
Clear information on where the card can be used with partner retailers. The vault is a good way of seeing your savings that you have made.
Would be a 5* review if you could go back further on the cashback history to check that you had received all cashback payments (it only lets you go back several weeks & some cashbacks can take a while to come through)
November 4, 2025
Reply from bYond Card
Hello Julia,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card and the benefit it provides. We will certainly pas forward your feedback regarding the payment/cash back history.
Kind regards
The bYond Team
App not fabulous
It's great to have cash back at Retailers especially those that I regularly use for food shopping. I do find that the App doesn't always work for me to top up when I need to - it's getting better but still have issues at times.
November 4, 2025
Reply from bYond Card
Hello Alison,
Thank you for taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon. We are happy to hear you are enjoying the cash back and benefit the card offers.
Kind regards
The bYond Team
Benefits good, support bad
The benefits are good, and when it works it's good. But it's terrible when there is anything to do with their administration of the card, issues with the card, help from the company, all very poor.
November 4, 2025
Reply from bYond Card
Hello Alan,
Thank you for taking the time to leave a review.
We are glad to hear you enjoy the benefits that the card offers, however are very sorry if you have experienced anything less excellent customer service.
We will make sure to feedback your experience in regards to administration and card issues.
Kind regards
The bYond Team
Temperamental Card
it is pot luck if the card works - 5/10 it declines at the check out, even though I know there is money on the card. Most of the time - I have to physically put the card in and use my pin
When you click on to the app - even though I have face recognition it asks for full password and when you are at a check out in a rush to do a top up you do not have the time to be doing this.
October 29, 2025
Reply from bYond Card
Hello Vanessa,
Thank you for taking the time to leave a review.
There could be a couple of reason why the card isn't working, so do please feel free to contact the team directly if you would like them to investigate at the time.
We do ask you to enter you PIN from time to time just as a security measure, as want to make sure the card is in the correct hands.
Kind regards
Adrian
Apple Pay?
I like the cashback amounts and the variety of stores but it’s such a shame that the card cannot be added to Apple Pay. The app is also not great
November 4, 2025
Reply from bYond Card
Hello Paige,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Apple Pay please
I like the Byond card a lot. Although it would be helpful if it could be put on Apple Pay. Also sometimes when topping up it doesn’t go through
November 1, 2025
Reply from bYond Card
Hello Miss Cowan,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea, awful app
Like the fact I can get cash back on my weekly shopping. Like I can top up my card from and app buy the app is rubbish. It repeatedly freezes especially when trying to top up. Says your top up has been successful when it hasn’t. Often the login page crashes so you can’t even get in. It’s the worst app I have ever used and has not progressed or been developed in years. For context I’ve used this app for 5 years +
November 4, 2025
Reply from bYond Card
Hello Natalie,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your card. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Please do feel free to contact customer services should you get stuck with anything.
Kind regards
The bYond Team
Great savings benefits but a ridiculous…
Great savings benefits but a ridiculous system to order a joint/partner card upon its expiry. Why not simply renew that card at the same time? Why have to go through all the registration again from scratch. A totally pointless exercise.
November 1, 2025
Reply from bYond Card
Hello Itchy,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with the savings and will certainly pass forward your feedback regarding the partner card.
Kind regards
The bYond Team
Reply from bYond Card
Hello Shiraz,
Thank you for taking the time to leave a review.
We are happy to hear you can see the benefits of the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please do keep an eye on the retailer list for new partners.
Kind regards
The bYond Team
I like the app but it’s a pain when you…
I like the app but it’s a pain when you need a one time passcode before you can get in each time
November 2, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
Could be better. Allow to add on google wallet
Its good to have this card when you have big purchases for the cashback. However, I find the app isnt the best, I normally need to receive a code on my phone to log on and this biggest issue i have is I cant add it to my google wallet. I hardly carry a wallet now, so when im out and about i miss opportunities to use the card as I dont have it with me. This needs to change so I use the card more.
November 4, 2025
Reply from bYond Card
Hello Anita,
Thank you for taking the time to leave a review.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure. As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
Kind regards
The bYond Team
The features of the card are not…
The features of the card are not customer friendly at all. The outlets where the card are accepted is limited. Balance on card after closure of account is apparently not refunded to customer.
November 4, 2025
Reply from bYond Card
Hello Udyavar,
Thank you for taking the time to leave a review.
Sorry to hear you find the retailers on offer limiting. We are always adding new partners to bYond so it is worth keeping your eye on the websites retailer list, as something may pop up where you can enjoy using your card.
You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
If you would like to discuss closing your card, please do feel free to contact our team who will be happy to discuss the remaining funds.
App is not the most efficient
App is not the most efficient, consistently requiring a code to access
November 3, 2025
Reply from bYond Card
Hello Jac,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
A bit outdated
Not being able to add the card to your Apple wallet is inconvenient, as I constantly forget the card because all of my other cards are now in Apple wallet. Also, we tried to add a secondary card holder to the account a few months ago. This was so difficult that we gave up.
November 4, 2025
Reply from bYond Card
Hello Steven,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
If you are having issues setting up a partner card, please do contact the customer care team who will happily help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Easy to isr and top up
November 2, 2025
Reply from bYond Card
Hello Karen,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our bYond card.
Kind regards
The bYond Team
Finally got its App usability to a good…
Finally got its App usability to a good place making this a really good company benefit worth using.
This is a a perk that actually works for you.
November 4, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our card, and that the App is now running smoothly for you.
Kind regards
The bYond Team
Not the greatest experience and considering cancelling the card
Dislikes.
The fact that you have to cancel your payments through your salary rather than have the ability to withdraw funds.
Having to manually request a card for you partner rather than it being available on the app.
Received a renewed card and had to change the PIN. Why can’t you leave the PIN the same like other debit cards
I then asked for a new card due to marriage and the existing card was deactivated straight away which I was unaware of. When updating the new PIN on my renewed card it was retained by the cash machine as it had been cancelled due to me asking for a new card in my married name. This resulted in me being unable to do my shopping as I had no card.
Overall I used to think this was a great option to put money away for big expenses like Xmas but the recent problems and the fact you can’t use the card in budget supermarkets like Lidl and Aldi or Home Bargains or B&M and the declining rewards I’m seriously considering stopping the payments I make through my salary and will feedback all of this to the benefits team with my employer
October 31, 2025
Reply from bYond Card
Hello Cat,
Thank you for taking the time to leave a review.
Your feedback is incredibly valuable to us, so we will make sure to pass it along regarding your experience with the partner card and cancellation of your current card while the new one was in transit.
If you are ever having issues with the card or just need some help/guidance, pleased do contact the team - they will be more than happy to help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
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