I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
Company replied
Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
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Reply from bYond Card
Hello Wagdi,
Thank you for taking the time to leave a review and very sorry to hear yo uhave not received your card.
Looking at the account, we can see the card was sent out.
Please could you contact our customer service on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus, so we can check the address we have on record and update if necessary. We can then pop you out another card.
Kind regards
The bYond Team
Not used in supermarkets
October 21, 2025
Reply from bYond Card
Hello NP,
Thank you for taking the time to leave a review.
We do have partner supermarkets including ASDA, Iceland, Sainsburys and Waitrose. However it is important to note that each retailer has it's own Ts & Cs, so there is a possibility that some items may not be accepted at checkout. You can view the all the terms for each partner when you access your bYond card login.
You can find all our partner retailers here: https://www.byondcard.co.uk/Retailers/LoggedOut.
Kind regards
The bYond Team
It is not working at first instance
October 19, 2025
Unprompted review
Reply from bYond Card
Hello Mudit,
Sorry to hear you are having some issues with your card.
Please do contact our customer service team directly, as they will be happy to help you and investigate any problems. You can pop the team an email here: support@byondcard.co.uk.
Kind Regards
The bYond Team
Card not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc.
I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc.
In addition cash back seems to remain only in Pending, not sure why this is... will try call customer care to find out.
October 16, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
We are sorry for the inconvenience.
In regards to the the pending funds. Once you have performed a transaction, we will automatically calculate the cashback you have earned. This will be in a pending status for 30 days, after which it will transition to paid and we will add it to your Vault balance. From there, you decide when and how much you spend by moving it to your card balance. You can see the status of the cashback for each transaction within your Summary view, with detailed information displayed in the expanded summary.
Kind regards
The bYond Team
I cant use my beyond card anywhere thst…
I cant use my beyond card anywhere thst i live i topped it up with £100 can i withdraw it please ?
October 10, 2025
Unprompted review
Reply from bYond Card
Hello Melanie,
Thank you for taking the time to leave a review.
You can find all our partner stores where you can use/benefit from your card via your bYond card login.
If you having issues using your card or would like to discuss rebates, please do feel free to contact the team directly who will happily help you further.
Customer care email: support@byondcard.co.uk
Kind regards
bYond Card Team
Reply from bYond Card
Hello Martin,
Thank you for taking the time to write a review.
We are pleased to hear that you are enjoying using your bYond card and the benefits that come with it.
Kind Regards
The bYond Team
Great initiative and good selection of…
Great initiative and good selection of retailers. Easy to use and clear instructions. Website is quite slow sometimes but the mobile app seems to be better.
September 30, 2025
Reply from bYond Card
Hello Emma,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with your card and can see the great benefits it has to offer.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Kind regards
The bYond Team
App is clunky
App is clunky, requires a OTP each time.
Not enough retailers and discounts reduced from what the used to be.
October 7, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
Security and your personal details are really important to us, so we do have a high security threshold set in place. This is why you quite often have to do the OTP.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers.
Kind regards
The bYond Team
Reply from bYond Card
Hello Wayne,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our bYond Card.
Kind regards
The bYond Team
this card SUCKS
this card SUCKS. works about once in every 5 times I try use it. Makes me enter my PIN about 50% of the time (unlike other cards which make me enter pin ONCE in a while!!!) VERY frustrating.
October 3, 2025
Reply from bYond Card
Hello Hasan,
Thank you for taking the time to leave a review and very sorry to hear you feel this way.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Some retailers do have their own terms and conditions regarding the use of the card, which is what you maybe experiencing. A full list of specific terms and conditions for each retailer can be found via your bYond card login.
Kind regards
The bYond Team
Lack of Google pay/apple pay is a…
Lack of Google pay/apple pay is a lacking feature.
October 4, 2025
Reply from bYond Card
Hello Sankar,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
We are sorry for the inconvenience.
Kind regards
The Byond Team
Good idea, poorly executed
App rarely works properly, doesn't support digital wallets and is a pain to use. A great idea but feels unfinished.
October 4, 2025
Reply from bYond Card
Hello ML,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon but we are sorry for any inconvenience.
Kind regards
The bYond Team
Limited on where you can use it
Limited on where you can use it . Should be open like credit card to use where ever as well as the allocated shops
October 4, 2025
Reply from bYond Card
Hello Roy,
Thank you for taking the time to leave a review and sorry you feel this way.
We are always adding new partner retailers to the card, so fingers crossed more of what you love will appear soon - just need to keep an eye on our website for the up to date retailer list.
Unfortunately, the card isn't designed to be used like a usual credit card, however we will pass forward the feedback for you.
Kind regards
The bYond Team
Good way to save
They have given a lot of emails however as mine is set up through work if the amount is more than what in have in my account they could approve ot and then deduct it from the next payment. The other thing is its kind of long to log in and when u get cash back it shows you will be getting cash back but I am yet to see it come into the account and it has been two months.
I also think for regular companies like superstore for grocery shopping they could offer better cash back to entice more people
September 29, 2025
Reply from bYond Card
Hello Mylad,
Thank you for taking the time to leave a review.
Your feedback is really important as we use it to improve the service we offer. We will make sure to pass this along to the team for you regarding the login and cash back time frames.
Kind regards
The bYond Team
Can't work out how to use it
Can't work out how to use it , where is the information on this.
September 24, 2025
Reply from bYond Card
Hello Lance,
Thank you for taking the time to leave a review and sorry to hear you are having issues using your bYond card.
All the information on how it works and what to do can be found on our website, in the FAQ Pages: https://byond.helpscoutdocs.com/
We do also offer a tour to remind you how the card works: https://www.byondcard.co.uk/Help
Alternatively, please feel free to contact our customer service team who will be happy to point you in the right direction. Their phone number is 0344 879 1064
Kind regards
The bYond Team
So so close
I’m leaving 3 stars as the card does work perfectly and at retailers I use often - it’s “saved” me £295 over the last 2 years!
You can get the most value making big purchases at IKEA and Currys for example.
It would be 5 stars if it wasn’t for these 2 simple things:
1. It has no support for Apple Wallet.
2. It doesn’t have a direct debit auto-top-up, you have to add money (£25 min) manually.
I find myself frustrated regularly in Sainsbury’s at the checkout when I fail to pay because the card ran out of money and you have to faff about like an idiot to top it up in the app on the terrible signal in the shops.
September 20, 2025
Unprompted review
Reply from bYond Card
Hello Callum,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets unfortunately, we are sorry for the inconvenience.
We will pass along your feedback regarding direct debit auto top up, as we are always looking for ways to improve the service.
Kind regards
The bYond Team
Makes Regular Spending Rewarding
The bYond card has made regular shopping rewarding and exciting.
My wife and I both have bYond cards, I opted for the partner card as she tends to spend in different shops than me.
In March 2025, we used the savings goal 'Vault' function and decided to set a goal £100 by Christmas, I'm proud to say that we've already achieved this within 6 months and still have pending cashback to come in!
What a great benefit!
September 10, 2025
Unprompted review
Reply from bYond Card
Hello Sam,
Thank you for taking the time to leave a review.
We are over the moon to hear of your positive experience with our bYond Card and can see the benefit if offers.
We are so glad that you smashed your vault goal!
Kind regards
The bYond Team
Not recommended
Clunky app, few retailers and with plenty of exception, monthly fees if you decide to stop topping up... Do not recommend.
September 6, 2025
Unprompted review
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review and very sorry to hear this.
We are constantly updating our App, so hopefully any issues you are having will be smoothed out. We are also constantly adding new retail partners, so it is always worth keeping your eye on the website for announcements.
We do clearly include all charges in the terms and conditions you signed up for when registering for the card. The charges are clearly defined in section 16 of the Terms and Conditions under Fees and Charges, where a table of fees is displayed, which you would have read when signing up and confirming acceptance by registering.
The card is designed to be used regularly and allows you to move the cashback earned from purchases to the balance of your card. This allows our customers to earn cashback for purchases they make, which can be used on future purchases.
Kind regards
The bYond Team
No digital wallet
I like the card so far, but the fact that it cannot be used through a digital wallet is a serious drawback. I hope this can be solved soon.
September 5, 2025
Reply from bYond Card
Hello Penehara,
Thank you for taking the time to leave a review.
We don't support digital wallets as of the moment, however this feedback has been provided to the team to investigate further.
Kind regards
The bYond Team
Not recommended, hard to get rid of
Card works badly, app works badly and when you want to get rid of it the website mostly doesn't work either. Have tried to get rid of this card multiple times but no one responds. I'm only getting this invite to review because I still haven't manged to get rid of my account.
September 5, 2025
Reply from bYond Card
Hello,
Thank you for taking the time to leave a review.
If you would like to speak to a member of the team to remove your card, please feel free to contact us on on the email support@byondcard.co.uk. The team will be happy to help.
Kind regards
The bYond Team
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