I'm disappointed the card in not compatible digital wallet system—such as PayPal, Apple Pay, Google Wallet, Samsung Pay, etc. In addition cash back seems to remain only in Pending, not sure why thi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
It’s all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... See more
Company replied
I like using the app and the concept of byond. However it needs more retailers for it to be truly beneficial. I tend do the a lot of online shopping, so more primarily UK businesses would be great. Ev... See more
Company replied
The cashback used to be higher % when I 1st signed up to the Byond card, now I can usually get a higher cashback % from my bank, I always double check which card is better to use. Sometimes I top the... See more
Company replied
Company details
Written by the company
bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. It’s a workplace benefits solution, designed to help employees get the most out of their money.
Contact info
United Kingdom
- byondcard.co.uk
3.1
Average
517 reviews
Asks customers to review
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It delivers on its promise
The best thing any product can do for me is, simply, do what you promise. My experience with Byond is just hat - it delivers. Over the years I have amassed £100s in savings. It is straight forward and easy to use - I negotiate the best price I canm with the retailer, then use the card for additional savings via the rebate. The App works efficiently - it is fast and reliable. I've often topped-up my balance while queuing to checkout.
Great product.
September 4, 2025
Reply from bYond Card
Hello Peter,
Thank you for taking the time to leave a review.
We really appreciate your kind words and feedback, and we're pleased that you can see the benefit in using the card.
Kind regards
The bYond Team
App is very glitchy
App is very glitchy. Can’t see my rewards or account
EDIT 17/09: thanks for replying on 01/09. The app is still not working properly. Can’t see my card details, my rewards or any of the tabs, keep getting the error message. I reached out to customer services. But Issue not resolved.
August 30, 2025
Reply from bYond Card
Hello Rick,
Thank you for taking the time to leave a review and we're very sorry to hear of the issues you've had regarding the App.
We are constantly updating the App, so we're sure it'll just be a short time before you can get back up and running - however, we will apologise if you have been affected compatibility problems.
We will be sure to pass along your feedback regarding this.
Kind regards
The bYond Team
Replacement cards quick to Arrive
Thought I had lost my card when I had a fraudulent transaction on a different card; it was replaced very speedily.
June 6, 2025
Reply from bYond Card
Hello HoltParkRed,
Thank you for taking the time to leave a review.
We are glad to hear that our customer support team assisted you efficiently and you got a replacement card quickly.
Kind Regards
The bYond Team
Byond card
Love the rebate system. Would be better if the rebates hit your account 2 weeks after money being spent rather than 1 month. Would also be great if they were able to get a retailer such as B&M onboard after the demise of Wilkinson.
August 18, 2025
Reply from bYond Card
Hello L,
Thank you for taking the time to leave a review and we are glad to hear that you are liking the rebates you get.
Cashback on your card is designed to be paid 30 days after the transaction, so if you received a refund (based on majority retailers 30 day refund policy) we wouldn’t add money and then remove it from your vault.
We are constantly working with our partners to be able to increase the retail offering we have for the card and we try to pass on the highest rebate possible to our customers.
Kind Regards
The bYond Team
Reply from bYond Card
Hello Hamilton,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our bYond card, and that you receiving great benefits while using it.
Kind Regards
The bYond Team
I’m disappointed that the card cannot…
I’m disappointed that the card cannot be added to Apple wallet
I hardly ever carry cards with me and if I’d known I would not have signed up for the card
August 9, 2025
Reply from bYond Card
Hello Joy,
Thank you for taking the time to leave a review.
At the moment we do not support digital wallets, however we will be sure to pass along the feedback for you.
Kind Regards
The bYond Team
Easy to use, not always the biggest saving
I got a card that works just like a bank card, which makes the payment very easy. Much better than loading gift cards for every single shop.
The listed retailer is not as many as in my company's benefit scheme, but some do offer a higher money-back rate. Need to spend some time to find out which one is better in byond. IKEA and Boots, for example, have a good rate in byond.
£5 joining fee is not very friendly.
August 2, 2025
Reply from bYond Card
Hello Quinlan,
Thank you for taking the time to leave a review.
We are always looking to expand our retailer options and we will pass this feedback over.
Kind Regards
The bYond Team
Cashback nice, functionality could be better
The cashback is nice. The card functionality could be better. Automated top-ups would be a great start.
It's especially annoying when what you're buying unexpectedly comes to more than is on the card and you have to open up the app, find your bank card to top up and go through the top-up process while standing at the checkout!
I'd like it to auto-topup whenever the balance drops below a level I choose, even if that's as part of a transaction.
Byond also seems to require PIN entry far more often than most of my cards, even though it's used in far fewer places. Security a bit over-anxious?
August 1, 2025
Reply from bYond Card
Hello Jeff,
Thank you for taking the time to leave a review.
We are happy to hear that overall you are happy with your card, but will be sure to pass along your feedback regarding automatic top-ups.
Where as we do have a high security threshold, we want to be absolutely sure that not only your funds are safe, but so is your personal information.
Kind regards
The bYond Team
The card does what it says on the tin
The card does what it says on the tin, but it is inconvenient that it cannot be added to Apple wallet!
August 4, 2025
Reply from bYond Card
Hello Adam,
Thank you for taking the time to leave a review.
At the moment we do not support digital wallets, however we will be sure to pass along the feedback for you. We are pleased that you are happy with your card though.
Kind regards
The bYond Team
Useful card
The card seems to work very well. I've never had a problem using it in the relevant retailers, and it even supports contactless. I do keep a check on my vault balance and that seems to work correctly too. All in all, a useful card, thank you.
August 4, 2025
Reply from bYond Card
Hello Joy,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our bYond card, and that you receiving great benefits while using it.
Kind regards
The bYond Team
My 2 penneth
My company uses this card for our bonuses to go on to. Gave 4* because it would be better if we could also add money to it to save faffing around when doing larger purchases. Other than that it’s spot on.
August 4, 2025
Reply from bYond Card
Hello James,
Thank you for taking the time to leave a review.
We are happy that in general you are happy with your card, but we'll certainly pass along your feedback as we are always looking for ways to improve the service on offer.
Kind regards
The bYond Team
I haven't received my card…
I haven't revived my card so thinking of cancelling I have tried to contact said card didn't arrive
July 30, 2025
Reply from bYond Card
Hello Andrew,
Thank you for taking the time to leave a review and sorry to hear your card hasn't arrived.
Unfortunately, we cannot see any notes or cases regarding your card- so please could you contact us directly so we can get this resolved for you.
Our team can be reached directly on the phone number 0344 800 6435 or by email here: https://www.purecard.com/help/ContactForm
Kind regards
The bYond Team
Speedy savings
Spending racked up cashback quicker than I expected. I liked that I could choose between saving up to a specific balance or just have the cashback go straight into my account.
July 29, 2025
Unprompted review
Reply from bYond Card
Hello Andrew,
Thank you for taking the time to leave a review.
We are really pleased to hear you are getting such a great benefit from your card, and that the funds were building up quickly.
Kind regards
The bYond Team
5 years behind technology
5 years behind technology. They say they have been ‘looking at’ wallet pay since 2021 yet nothing. App crashes, cashback doesn’t work often and customer service is non existsnt
July 28, 2025
Unprompted review
Reply from bYond Card
Hello Matty,
Thank you for taking the time to leave a review and sorry to hear you feel this way.
We do not support digital wallets at the moment unfortunately, however we will certainly pass this feedback along for you.
The App is constantly being updated, so fingers crossed any issues you are experiencing will be short lived.
We are sorry for any inconvenience you have had.
Kind regards
The bYond Team
Easy to set up and easy to use
Easy to set up and easy to use. App is very user friendly
July 24, 2025
Reply from bYond Card
Hello Emma,
Thank you for taking the time to leave a review.
We are really happy to hear of your positive experience with our card and you found it easy to set up and use.
Kind regards
The bYond Team
It's a good product but in this day and…
It's a good product but in this day and age it needs apple/google pay and the option to see card details in the app.
July 22, 2025
Reply from bYond Card
Hello Tudor,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will certainly pass your feedback over to the team as we are always looking for ways to improve the service.
Kind regards
The bYond Team
Average experience
Not so great experience so far, I got it as part of employment benefits. Limited retailers and less cashback.
July 19, 2025
Reply from bYond Card
Hello Vasudev,
Thank you for taking the time to leave a review and very sorry to hear your experience hasn't been 100% so far.
If you need help or advice with any element of the card, please do get in touch with us directly. We will be happy to assist and smooth out the process for you.
Kind regards
The bYond Team
Easy to top up and spend
Easy to top up even, if out on the high street and deciding to make an impulse purchase. Does what it says on the tin - pay and then receive cash back. There are enough retailers to make it worthwhile.
July 17, 2025
Unprompted review
Reply from bYond Card
Hello Chris,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card and get a good amount of benefit from it.
Kind regards
The bYond Team
Money back for using bYond on my normal shopping
I just spend my normal spend, but use bYond and get money back. Love using it in Sainsburys and IKEA all the time, but there's tons of places you can use it.
July 12, 2025
Unprompted review
Reply from bYond Card
Hello MrL,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card and get a good amount of benefit from it.
Kind regards
The bYond Team
Great card
Great card! Easy way of getting cashback for your spend, especially on your every day shops
July 14, 2025
Unprompted review
Reply from bYond Card
Hello Jade,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card.
Kind regards
The bYond Team
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