I like to buy with cado france be cause there is a large selection of offers and delivery is always as scheduled
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The most carefully packed present I have ever received, the Belgisn chocolates are absolutely delicious, like eating a cup of your favourite capuccino coffee, difficult to stop once begun! Not ta... See more
Company replied
The gift was never received by the recipient and when asking for a refund no one replied to me. I spent 130 euros and my friend never received her gift. The service is very bad and I will never purc... See more
As I live in Australia, Sydney, and my son and his family live in Paris Cadofrance gifts are just perfect treats to celebrate special occasions. It was my son’s birthday this weekend and Cadofrance cu... See more
Company replied
Company details
Information provided by various external sources
Since 1998, we offer international delivery of gifts, fruit baskets, flowers and gift baskets in France. Founded nearly at the beginning of online retail, CadoFrance was created to make it easy for people overseas to send gifts to France. With our warehouse in Europe, centrally located in Belgium, we deliver gift baskets to France, keeping shipping costs low so gift budgets go to the best products, not to international shipping rates. At CadoFrance we directly handle all of your gift giving needs. Our designers create gift baskets especially for European consumers, with a style and product line appreciated by all gift recipients. We have negotiated unique contracts with leading European brands so we can offer gifts with top brands such as Veuve Clicquot, Godiva and Dom Pérignon. And most importantly, we hand make all our own gift baskets.
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4.2
Great
466 reviews
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I like to buy with cado france be cause…
I like to buy with cado france be cause there is a large selection of offers and delivery is always as scheduled
November 22, 2023
Very bad experience
The gift was never received by the recipient and when asking for a refund no one replied to me. I spent 130 euros and my friend never received her gift.
The service is very bad and I will never purchase from you ever again.
November 13, 2023
Reply from Cadofrance
Dear customer,
Thank you for your nice review. Have a nice day!
Delivery was on time and the product…
Delivery was on time and the product was as described. This is a great company.
July 18, 2023
Reply from Cadofrance
Dear customer,
Thank you for your kind review. It was our pleasure to help with the delivery to your recipient in France. We are very glad to hear that the gift was enjoyed! Thanks again.
Reply from Cadofrance
Dear customer,
We truly appreciate your positive review. It was our pleasure to assist you to ensure that everything went well with your gift. Thanks again!
bad customer service and worst experience in my life!
Being a foreigner, i was trying to send a birthday surprise gift to my friend and i paid for express service. however i didnt know that the hotel was not accepting gifts so the gift was not delivered in the end. even after several tries of talking with the customer service, the attitude was rude and insisted it was my fault as i didnt check with the hotel before arranging the delivery. so in the end, i had paid for the gift, paid for the express service but NO gift was delivered and NO refund can be made as well. WORST experience ever in my life!!!
June 18, 2023
Reply from Cadofrance
Dear customer,
Our customer service has informed you in a professional and courteous manner that our website states very clearly that prior verification is required if hotels/hospitals receive parcels.
The shipper fulfilled its obligation and the parcel was offered, but as the hotel in question does not accept parcels, it was refused.
Passing on another address was not possible at this point as the quality of the chocolate could no longer be guaranteed. These were sent back to us to be thrown away.
Get well gift
The receivers of the gift were so pleased and emotional about it. It was beautifully wrapped and received ontime.
June 10, 2023
Reply from Cadofrance
Dear customer,
We are so glad to hear that the gift was well delivered and that the receivers enjoyed
it! Thank you for taking the time to share your feedback. We really appreciate it.
Gift Perfection
Another perfect delivery of my Mother's Day Gift. I consistently rely upon Cadofrance to deliver TOP quality gifts and baskets to my Mom in France. This is a great relief as I live in the USA - and Cadofrance NEVER disappoints!
May 13, 2023
Reply from Cadofrance
Dear customer,
Thank you so much for your nice review. It is always our pleasure to help you with the shipment of your gifts. Have a nice day.
Fast and efficient
Fast and efficient, I ordered a gift for my daughter and it arrived on time the next day, thank you so much!
April 11, 2023
Reply from Cadofrance
Dear customer,
Thank you for your kind review. It was our pleasure to help with the delivery to your
recipient. Have a nice day!
Was promised delivery on March…
Was promised delivery on March 31.delivery was April 2 for gift for 80 year old. I was told the reason was the recipient or I refused delivery or changed it to April 2. That was a lie— I said so — then was told sarcastically “was I aware of strikes etc in France?” This was a total turn around excuse and quite frankly, to me insulting. Switching to gifts for Europe.
March 24, 2023
Reply from Cadofrance
Dear customer,
We are sorry to hear that you were not satisfied with the delivery of your gift.
First of all, we would like to confirm that there have been major strikes for almost 2 weeks now in all of France due to the pension reform. As a result, many shipments are unfortunately delayed. These are unforeseen circumstances for us and for the transport companies. In theory, we do not have to offer compensation for force majeure, but for the clients of CadoFrance we are happy to make an exception. Therefore, you will be refunded the full transport cost. Have a nice day.
I ordered this from Australia to my…
I ordered this from Australia to my son-in-law for his birthday - everything arrived on time and everyone was happy with the goods provided.
I was a little disappointed in the size of the champagne supplied, but I'll maybe read the small print in the future. The bottle quantity was small compared to the photo.
January 16, 2023
Reply from Cadofrance
Dear customer,
Thank you so much for your nice review. Everyday we do our utmost to give our customers the gift experience they deserve.
Regarding the champagne, I understand your point of view. On our website next to the description of the gift in question is the composition of the gift as well. In it, you could see that the champagne has a content of 37.5 cl. Have a nice day !
The sender and the recipient have been…
The sender and the recipient have been very pleased with the services. Placing the order, making the payment, delivery were very straightforward. The recipient told me that the fruit was delicious and that he enjoyed the variety of fruits.
December 28, 2022
Reply from Cadofrance
Dear Suzanne,
Thank you for your order with GiftsForEurope. It was our pleasure to assist you to ensure that everything went well with your gift. Thanks again!
The package could not be delivered
The package could not be delivered. The address was correct, the recipient was home all days on delivery, no attempts were made or notification of an attempt. Package was returned to sender and no reimbursement for failure to deliver....?
December 7, 2022
Reply from Cadofrance
Dear customer,
We are sorry to hear the delivery service has not been as expected. Our customer care team informed you on 19 and 26 December 22 and we only got an answer on 30 December when the parcel had already been returned to us after a final delivery attempt. Meanwhile a total refund of the of the gift has been transferred to your account. Kind regards
Easy to place order
Easy to place order. It was delivered a day earlier than expected and arrived in good condition
December 21, 2022
Reply from Cadofrance
Dear customer,
Thank you for your kind review. It was our pleasure to help with the delivery to your recipient in France. We are very glad to hear that the gift was enjoyed! Thanks again.
They use UPS which never even attempts…
They use UPS which never even attempts delivery in France. And when they even do, they only deliver between 9am and 6pm when people are at work. What a joke. Oh, and their depot for picking it up yourself is 50km away!! Don’t use the absolute worst courrier service in Europe and expect to run a business properly. Find a different delivery provider than has local access/relay pickup points at local businesses or that delivers at night or early mornings before work like FedEx or DHL. Otherwise you’re essentially just running a scam. So you’ll never actually receive anything that you order from this place and will have to do a chargeback to your bank card because they won’t refund. Avoid. Nothing but a disaster on two or three separate occasions.
December 28, 2022
Unprompted review
Reply from Cadofrance
Dear customer,
We are sorry to hear that you are dissatisfied with the service of our courier services.
Our website states very clearly that our couriers deliver during business hours.
If any problems arise, our customer service is at your disposal to resolve them together with you.
So we hereby invite you to send an email to customerservice@giftsforeurope.com with the relevant order numbers. Have a nice day !
Order never received by the recipient …
Order never received by the recipient after multiple attempts to contact UPS (who never attempted delivery). Total fraud!
Funny that after all the headache, complaining to UPS and CadoFrance, even after they wrote me saying it’s not their problem and they pointed out that their website says they don’t offer refunds … they finally admitted that UPS is lying about delivery attempts, they will be filing a complaint against them and they did issue me a full refund. Still not a reliable service
and won’t be using again. Change your carrier Cadofrance!
December 28, 2022
Reply from Cadofrance
Dear customer,
We are sorry to hear the shipping service was not as expected. Our services do not offer evening deliveries, this is very clearly stated on our website. Have a nice day !
My item was not delivered
My item was not delivered - been a huge nightmare and am still waiting! Awful comms - they do not answer phones and do not resolve issues - very good at just passing the buck! Will not order with them again!
Added 14th March. Check your records - order was not delivered 6th Dec - thats the original date it SHOULD have been delivered - it was delivered 24 Dec! Goes to show how badly organised this company is!
December 23, 2022
Reply from Cadofrance
Dear customer,
We are sorry to hear the offered service did not meet the expectations. The order you are referring here has successfully been delivered on the 6th of December. If you have an issue with another order, please contact our customer service with the email address mentioned on our webiste. They will be very happy to help you. Have a nice day!
Reply from Cadofrance
Dear Ann Marie,
Thank you for this wonderful review. It was a pleasure to help you deliver the gift at a convenient date.
We look forward to helping you with future deliveries. Thanks again!
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