Cadofrance Reviews 466

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The most carefully packed present I have ever received, the Belgisn chocolates are absolutely delicious, like eating a cup of your favourite capuccino coffee, difficult to stop once begun! Not ta... See more

Company replied

Rated 1 out of 5 stars

The gift was never received by the recipient and when asking for a refund no one replied to me. I spent 130 euros and my friend never received her gift. The service is very bad and I will never purc... See more

Rated 5 out of 5 stars

As I live in Australia, Sydney, and my son and his family live in Paris Cadofrance gifts are just perfect treats to celebrate special occasions. It was my son’s birthday this weekend and Cadofrance cu... See more

Company replied

Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Flower Delivery
  4. Gift Basket Store

Information provided by various external sources

Since 1998, we offer international delivery of gifts, fruit baskets, flowers and gift baskets in France. Founded nearly at the beginning of online retail, CadoFrance was created to make it easy for people overseas to send gifts to France. With our warehouse in Europe, centrally located in Belgium, we deliver gift baskets to France, keeping shipping costs low so gift budgets go to the best products, not to international shipping rates. At CadoFrance we directly handle all of your gift giving needs. Our designers create gift baskets especially for European consumers, with a style and product line appreciated by all gift recipients. We have negotiated unique contracts with leading European brands so we can offer gifts with top brands such as Veuve Clicquot, Godiva and Dom Pérignon. And most importantly, we hand make all our own gift baskets.


Contact info

4.2

Great

TrustScore 4 out of 5

466 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Arrived two weeks later than originally…

Arrived two weeks later than originally indicated, Recipient unimpressed and for me it was a VERY expensive purchase for apparently low value product!

Never again!

Your response is not true.

February 3, 2022
Cadofrance logo

Reply from Cadofrance

Dear Linda,
Thank you for your feedback. We are sorry to read this.
Your online order was made on Thursday 20 January 2022 and delivered on the requested Wednesday 26 January.
In case of problems you can always contact our customer care service. Have a nice day.

Rated 1 out of 5 stars

Mctavel

had a get well backet delivered, or well, tried. A week later nothing, the basket has fruit in it, it would be embarrassing if it actually made it now.

January 21, 2022
Cadofrance logo

Reply from Cadofrance

Dear Maria Clara,
Thank you for your review! We are really sorry to hear that you had an unfortunate experience with your delivery! Our apologies for that! Our customer care team has been in contact we you and they have looked for the best solution! I do hope you are all right with this and that you accept our apologies! Thank you for your understanding! Have a nice day!

Rated 5 out of 5 stars

Everything was shipped on time

Everything was shipped on time, and arrived in good order. Thank you. I will use your services again.

January 13, 2022
Cadofrance logo

Reply from Cadofrance

Dear Customer,
We truly appreciate your positive review. We are very happy to hear that you and the recipient was pleased with the gift quality, and that you had a great experience shopping on our website. Thank you again!

Rated 2 out of 5 stars

A long delivery time

A long delivery time. No attempt at leaving delivery when recipients weren't in

January 10, 2022
Cadofrance logo

Reply from Cadofrance

Dear Mrs Giles,
Many thanks for your review. I would like to inform you that the gift is delivered in an access points when the recipient isn't at home to receive the parcel! thank you for your understanding. Have a nice day!

Rated 5 out of 5 stars

Great service

Very easy, great experience, delivered on time

January 5, 2022
Cadofrance logo

Reply from Cadofrance

Dear Chantelle,
Thank you for your kind review. It was our pleasure to help with the delivery to your recipient in France. We are very glad to hear that the gift was enjoyed! Thanks again.

Rated 4 out of 5 stars

The service was very easy to use from…

The service was very easy to use from the United States to send a gift. I like that the gifts varied in prices. I would have given five stars if it had been delivered to their residence but because they had to pick it up they did not get the gift until after Christmas because the shop was closed. But otherwise a perfect option for sending a gift to friends in France and I will definitely use them again in the future. Merci!

January 3, 2022
Cadofrance logo

Reply from Cadofrance

Dear Meagan,
We truly appreciate your positive review. We are very happy to hear that you had a positive experience shopping on our website. Thank you again!

Rated 5 out of 5 stars

Delivery target met

Delivery target met. Thank you.

December 22, 2021
Cadofrance logo

Reply from Cadofrance

Dear Mark,
Thank you for your kind review. It was our pleasure to help with the delivery to your recipient in France! We are very glad to hear that the gift was enjoyed! Thanks again.

Rated 5 out of 5 stars

The flowers arrived on time.

The flowers arrived on time.

Very happy

December 31, 2021
Cadofrance logo

Reply from Cadofrance

Dear Margarethe,
We are so glad to hear that the flowers were well delivered! Thank you for taking the time to share your feedback. We really appreciate it.

Rated 5 out of 5 stars

Very happy with the service and…

Very happy with the service and delivery and the product that I ordered

December 29, 2021
Cadofrance logo

Reply from Cadofrance

Dear Barbara,
We are so glad to hear that you had a great experience with the service, delivery, and the gift. Thank you for sharing your review!

Rated 5 out of 5 stars

Merci beaucoup

Merci beaucoup. My experience with Cadofrance has been excellent - perfect timing and delivery of my gifts each time i have used this company and i will continue to do so.

December 28, 2021
Cadofrance logo

Reply from Cadofrance

Thank you so much for the excellent review! We are very happy to hear that your experience with CadoFrance has always been great. Merci beaucoup!

Rated 5 out of 5 stars

The most carefully packed present and delicious.

The most carefully packed present I have ever received, the Belgisn chocolates are absolutely delicious, like eating a cup of your favourite capuccino coffee, difficult to stop once begun!

Not tasted the wine yet, Cote du Rhone red is my favourite, but feel sure the pedigree of the Bordeaux red from a vineyard dating back to 1883 will be equally satisfying, All round an excellent gift.

Nota bene. I was the recipient, not the giver.

December 25, 2021
Cadofrance logo

Reply from Cadofrance

Dear Terry,
Thank you for the wonderful review! It is always great to hear that a recipient has been enjoying their gift. That makes us very happy. We are so glad to hear that the gift was carefully packed and that the chocolates are so delicious. We hope that the wine will be just as pleasing. Enjoy!

Rated 4 out of 5 stars

Easy to do

I found the website easy to use, finding the product and ordering was hassle free. I received regular updates on what was happening with the delivery. The delivery did slip a little and the package was delivered 2 days later than expected but still in time for Christmas.

December 18, 2021
Cadofrance logo

Reply from Cadofrance

Thank you for taking the time to share your experience shopping with us. We are glad to hear that the gift was delivered in time for Christmas! We do hope that it was enjoyed. Thank you again.

Rated 5 out of 5 stars

What a great company delivered package…

What a great company delivered package to family in french alps. It all arrived safely and on time thank you. The vegan hamper was fabulous too!

December 26, 2021
Cadofrance logo

Reply from Cadofrance

Dear Ann,
We are so glad to hear that the gift arrived on time to your family in the French Alps! It is also wonderful to hear that the Vegan Hamper was fabulous - it is one of our newest gifts. Thank you again!

Rated 5 out of 5 stars

Tres bien

Tres bien, viet et bon communication.

December 26, 2021
Cadofrance logo

Reply from Cadofrance

Bonjour David,
Merci pour votre revue et pour partager votre opinion. Je vous souhaite une bonne journée.

Rated 4 out of 5 stars

delivery

My gift originally suposed to be delivered on the 22nd December finally arrived today 24th Dec just in time for Christmas, thank you.

December 24, 2021
Cadofrance logo

Reply from Cadofrance

Dear Steve,
We are so glad to hear that the gift arrived in time for Christmas! Thank you for letting us know. We hope that it was enjoyed.

Rated 5 out of 5 stars

Reliable service

Reliable service. Items as shown. Delivered on time. Will use again. Thanks.

December 23, 2021
Cadofrance logo

Reply from Cadofrance

Dear Diana,
We appreciate the 5 star review of our gifts, service, and delivery. We will look forward to assisting you with your future gifts for France. Thank you!

Rated 5 out of 5 stars

SG friend sent gift to FR friend

I am staying in singapore and was looking for a website where i can buy a gift and send to my friend staying in paris. The online purchase was easy and the delivery was tracked and fast. Will definitely recommend cadofrance to my friends

December 16, 2021
Cadofrance logo

Reply from Cadofrance

Thank you very much for the great review. We are glad to hear that our service made it easy to find the perfect gift for your friend in Paris even when you were far away. We really appreciate the recommendation. Thanks again!

Rated 5 out of 5 stars

Lovely supplier

Lovely supplier - easy to order and they sorted out my mis-spelt address too. A great way to treat my friend living in France.

December 15, 2021
Cadofrance logo

Reply from Cadofrance

We really appreciate the wonderful review. Thank you for taking the time to share your experience. It is good to hear that customer service was able to make the process smooth as well. We hope that your friend enjoyed the gift!

Rated 1 out of 5 stars

I had ordered a breakfast basket gift…

I had ordered a breakfast basket gift and flowers for my daughter's birthday. I was informed that the packages have been received by the guardian of the building on 24th November, this was totally untrue. The package was delivered on 26th November and ruined the surprise. This is not accepted as the order was done so that it reaches on time and on the occasion. I am very unhappy and upset with this. I want a refund of the amount since as promised the package was not delivered on time.

November 29, 2021
Cadofrance logo

Reply from Cadofrance

Thank you for your order with CadoFrance, and for taking the time to share your feedback. We apologize for the confusion about the delivery. We see that customer service has already provided the proof of delivery notice as requested. We hope that your daughter enjoyed her gift. Thank you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look