I like to buy with cado france be cause there is a large selection of offers and delivery is always as scheduled
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The most carefully packed present I have ever received, the Belgisn chocolates are absolutely delicious, like eating a cup of your favourite capuccino coffee, difficult to stop once begun! Not ta... See more
Company replied
The gift was never received by the recipient and when asking for a refund no one replied to me. I spent 130 euros and my friend never received her gift. The service is very bad and I will never purc... See more
As I live in Australia, Sydney, and my son and his family live in Paris Cadofrance gifts are just perfect treats to celebrate special occasions. It was my son’s birthday this weekend and Cadofrance cu... See more
Company replied
Company details
Information provided by various external sources
Since 1998, we offer international delivery of gifts, fruit baskets, flowers and gift baskets in France. Founded nearly at the beginning of online retail, CadoFrance was created to make it easy for people overseas to send gifts to France. With our warehouse in Europe, centrally located in Belgium, we deliver gift baskets to France, keeping shipping costs low so gift budgets go to the best products, not to international shipping rates. At CadoFrance we directly handle all of your gift giving needs. Our designers create gift baskets especially for European consumers, with a style and product line appreciated by all gift recipients. We have negotiated unique contracts with leading European brands so we can offer gifts with top brands such as Veuve Clicquot, Godiva and Dom Pérignon. And most importantly, we hand make all our own gift baskets.
Contact info
4.2
Great
466 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Informed of progress of order and gift…
Informed of progress of order and gift delivered on time and thoroughly enjoyed.
February 5, 2020
Unprompted review
Reply from Cadofrance
Hi Dorothy,
Many thanks for your review. We're glad to read this and we're looking forward to help you again soon!
Have a nice day!
TERRIBLE CUSTOMER SERVICE!!
Product did not come on time.
Contacted company who advised it was left at a dropoff location. I advised there was no way to get to the dropoff location and was assured package would be left at home but never arrived.
Customer service was rotten. Never again on purchasing from this company!
February 5, 2020
Unprompted review
Reply from Cadofrance
Dear Jo,
I'm very sorry to see this review and I would like to thank you to have taken the time to inform us about this. Thanks to your feedback, we can try to avoid similar issues in the future. We'll definitely discuss what has happened with the transport company and the customer service department.
We're very sorry for this inconvenience caused and we wish you a nice day.
Very fast and quick service.
February 5, 2020
Unprompted review
Reply from Cadofrance
Hi Charlene,
Many thanks for your kind review! We're glad to see this.
Have a lovely day!
Lovely gift and delivered on time
February 5, 2020
Unprompted review
Reply from Cadofrance
Hi Lois,
Thanks for writing his review! We're very happy to read this !
Hopefully, see you soon again at Cadofrance!
INCOMPETENT UPS SHIPPING
It may be unusual for a recipient of your service to comment here but I believe CadoFrance have an unwarranted trust in their shipper - UPS. My son's parcel was not delivered on the agreed date and when he queried why this was, he was told that he had given the wrong address. This was not true as the address was perfect as written back to him by CadoFrance. It is in fact a remarkably easy address to find but apparently UPS drivers don't appear to carry GPS and CadoFrance told me - unbelievably - that some of them don't even carry telephones!! One wonders how they talk to their HQs!
November 20, 2019
Unprompted review
Reply from Cadofrance
Good morning,
Thank you for taking the time to write this review. We are very sorry to read this. We do confirm depending on the contract with shipping companies, drivers do not call before delivery. You can contact the customer service department again with your tracking number to try and make sure everything gets sorted out asap and correctly.
We are very sorry for the inconvenience caused.
Have a nice day.
Bad service
My delivery wasn’t sent on time Although I sent an email that it was my son’s birthday and I called them on the phone to make sure the gift will be delivered on time. When I called them to clarify the issue, the only thing they could do to make it up for me was to say sorry!!!!! I do not recommend this site and I surely will not work with them anymore
November 6, 2019
Unprompted review
Reply from Cadofrance
Good afternoon,
Thank your for your review. We're very sorry to read this. Our customer service department can definitely still find a solution for you that is suitable in a way.
Would you mind sending us an e-mail with your order number, that way you will be contacted with an apropriate solution. You can most definitely use 'Trustpilot Review' as a subject of that e-mail.
Our sincerest apologies for the inconvenience caused and hopefully we can help you soon.
Have a nice evening
Reply from Cadofrance
Hi there,
Many thanks for writing this review! We love to make the billers ánd receivers of the gifts happy and we're glad it worked out! See you soon at cadofrance and have a lovely weekend!
Excellent gift- delivered on time
Excellent gift- delivered on time! Great job!
October 10, 2019
Unprompted review
Reply from Cadofrance
Hi Timothy,
Many thanks for this kind reaction, it's so great to read this! Hopefully we can see you again at Cadofrance! Have a wonderful weekend!
If I could leave zero stars I would
If I could leave zero stars I would.
This website is nothing more than a scam.
You follow their directions on ordering and click all the right boxes but you are wasting your time and money. Your gift will never make it to the intended party and your card will be charged.
This company is nothing more than a bunch of criminals.
Tried to send a gift to some good friends who were renewing their vows under the Eiffel Tower. Gift never made it. But you better believe my card was charged.
Bunch of crooks!!!!
September 23, 2019
Unprompted review
Reply from Cadofrance
Hi Jodi,
Many thanks for informing us about this. It's very useful for us to hear about situations like this so our customer service department can find out exactly what happened and find an adequate solution for you.
They're now looking into it and you will be contacted shortly with more information/news on this matter.
We're sincerely sorry you feel this way and hope this can be handled soon. Our apologies and still have a nice day!
Kind Regards
Never again
This Company let me down big time.
Not recommended at all!
I chose them because they promised to deliver the birthday gift to my sister on a Friday. The only day when my sister would have got it.
Everything seemed ok, regarding the tracking information the parcel got delivered! Unfortunately that wasn't true. I then tried to contact the delivery company and I was told the tracking number wasn't correct and the parcel didn't belong to them!
I emailed Cardofrance they never came back to me. Finally I could manage to call them I was told they would investigate what happened. They disappeared again.
The second time when I had to ring them they sorted out a refund for me. Please do not choose them unless you want your flower and gift disappear and never make that person happy who you wanted to surprise.
September 2, 2019
Unprompted review
Reply from Cadofrance
Dear Szabo,
We're very sorry to hear this but would like to thank you to share your feedback here. We try to avoid shipping issues in the future. Once a shipping company needs to start an investigation the customer care department has to wait in order to take more steps. That's why the refund maybe took so long. We're very sorry again and wish you a pleasant day.
Excellent service
Excellent service, delivered on time and beautifully presented.
August 17, 2019
Unprompted review
Reply from Cadofrance
Hi Jodie,
We're glad to read your reaction and feedback, many thanks!
Hopefully see you soon at Cadofrance!
Nice basket well filled and delivered…
Nice basket well filled and delivered on time
August 16, 2019
Unprompted review
Reply from Cadofrance
Hi Colette,
Thank you so much for writhing this review! It's great to read this. Hopefully see you soon at Cadofrance!
Will use again
August 16, 2019
Unprompted review
Reply from Cadofrance
Hi Micheal,
Many thanks for your kind review! See you soon at Cadofrance!
Where is my order ?
I ordered a box of chocolates and flowers for my god daughter for her 16th birthday to be delivered on her actual birthday as I couldn’t be there in person on the day .I had an email confirming that the order was shipped but it never arrived .
So I left a review on trust pilot explaining exactly what had happened giving my order number and my details.
I had an immediate respond from them apologising and promising to look into it to see what has happened and if they could remedy the problem. I was very impressed by the follow-up as they emailed me back within 12 hours saying that they were unable to find out what had gone wrong with the delivery in France and asking if I wanted them to try again or did I prefer a full refund instead.
I asked for a refund since my goddaughter was already back in England by now and the refund was made within three working days so I’ve given them three stars because I thought the customer relations was brilliant and I now think that my order going wrong was not necessarily their fault .Hopefully they will now be using a better delivery company so that when you make an order you can trust in it being delivered .
July 31, 2019
Unprompted review
Reply from Cadofrance
Hi Parinaz,
Thanks for updating your review and letting us know you were happy with the way we handled the issue. We do hope that our customer service was able to convince you to use our service again. And we promise, we'll do anything possible to make your next gifting experience memorable.
----------------
Hi Parinaz,
We're extremely sorry to read that and many thanks for sharing your experience with us. That's of course not the service we would like to offer to our customers. We'll definitely check how to solve this issue for you.
Again our sincerest apologies and hopefully we'll find a solution that makes you feel better.
Great website !
June 20, 2019
Unprompted review
Reply from Cadofrance
Hi Laura,
Thanks so much! Have a nice weekend and enjoy the sunny weather!
I like the prompt delivery
I like the prompt delivery, quality and truth advertising. Thanks
June 19, 2019
Unprompted review
Reply from Cadofrance
Hi Guelmi,
Thanks for taking the time to send us this review! We'll hope to see you soon again at Cadofrance!
Have a lovely weekend!
Quality always
My order was always exactly on time and the quality is always outstanding. Excellent website very easy to use
June 19, 2019
Unprompted review
Reply from Cadofrance
Hi David,
Thanks so much for writing this kind review! We're very happ to see that you're satisfied with the service and the site!
Have a nice weekend!
Reply from Cadofrance
Hi Fatima,
We're glad to read that and thanks for writing your review!
Have a really nice weekend!
Reply from Cadofrance
Good afternoon!
Thanks for informing us accordingly, see you next time at Cadofrance and have a sunny, nice weekend!
good and quick service
May 26, 2019
Unprompted review
Reply from Cadofrance
Hi Peter,
Thanks for this kind review! We're always happy to read everything was okay!
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