I like to buy with cado france be cause there is a large selection of offers and delivery is always as scheduled
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The most carefully packed present I have ever received, the Belgisn chocolates are absolutely delicious, like eating a cup of your favourite capuccino coffee, difficult to stop once begun! Not ta... See more
Company replied
The gift was never received by the recipient and when asking for a refund no one replied to me. I spent 130 euros and my friend never received her gift. The service is very bad and I will never purc... See more
As I live in Australia, Sydney, and my son and his family live in Paris Cadofrance gifts are just perfect treats to celebrate special occasions. It was my son’s birthday this weekend and Cadofrance cu... See more
Company replied
Company details
Information provided by various external sources
Since 1998, we offer international delivery of gifts, fruit baskets, flowers and gift baskets in France. Founded nearly at the beginning of online retail, CadoFrance was created to make it easy for people overseas to send gifts to France. With our warehouse in Europe, centrally located in Belgium, we deliver gift baskets to France, keeping shipping costs low so gift budgets go to the best products, not to international shipping rates. At CadoFrance we directly handle all of your gift giving needs. Our designers create gift baskets especially for European consumers, with a style and product line appreciated by all gift recipients. We have negotiated unique contracts with leading European brands so we can offer gifts with top brands such as Veuve Clicquot, Godiva and Dom Pérignon. And most importantly, we hand make all our own gift baskets.
Contact info
4.2
Great
466 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service from Cadofrance
Great customer service from Cadofrance. The initial delivery was partially damaged in transit and a full replacement with no additional charges was arranged and delivered within 48 hours. Thank you.
June 19, 2021
Reply from Cadofrance
Dear Rosemary,
Thank you for your order with Cadofrance. It was our pleasure to assist you to ensure that everything went well with your gift. Thanks again!
Great sevice) Fast and accurate
Great sevice) Fast and accurate. I live in
US, ordered fir my friend’s birthday, she was
sooo excited)))Very convient, thank you!!!
June 19, 2021
Reply from Cadofrance
Dear Anna,
We are so glad to hear that the package was well delivered and that your friend enjoyed their gift! Thank you for taking the time to share your feedback. We really appreciate it.
Reply from Cadofrance
Dear customer,
Thank you so much for this wonderful review!
We look forward to helping you with your future gifts for delivery in France.
The website was easy to use
The website was easy to use, the gift was for a wedding we were unable to attend in France, We live in Australia, will definitely recommend and use them again. Gift arrived on time
June 16, 2021
Reply from Cadofrance
Dear Debbie,
We are so glad to hear that the package was well delivered and that the recipients enjoyed their gift! Thank you for taking the time to share your feedback. We really appreciate it.
Excellent !!
June 15, 2021
Reply from Cadofrance
Bonjour Yves,
Nous sommes ravis d'apprendre que le colis a été bien livré et que le destinataire a apprécié son cadeau ! Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous l'apprécions vraiment.
The delivery was not done as per the…
The delivery was not done as per the dates. It took 2 weeks to reach the person to whom it was adressed. Poor communication.
May 25, 2021
Reply from Cadofrance
Dear Neetusha,
Thank you for your feedback. We are sorry to read this. We would like to apologize for the problems that occurred during the delivery of your package. Our customers are our priority and we want to offer a good service. We noticed that the courier tried to deliver 3 times, but the recipient wasn't available at these times. Unfortunately the drivers can't contact the recipient by phone and if there is a change of address to be done then this will cause additional delay in delivery. We again apologies for the inconvenience caused.
We wish you a nice day!
Reply from Cadofrance
Bonjour Traian,
Merci d'avoir pris le temps de nous faire part de vos commentaires. Nous l'apprécions vraiment. Bonne journée et au plaisir de vous revoir chez cadofrance!
Fantastic service delivery of a…
Fantastic service delivery of a beautiful bouquet that made our mother very happy! Easy to order from overseas.
Definitely recommend!
May 15, 2021
Reply from Cadofrance
Dear Cindy,
We are so glad to hear that the flowers were well delivered and that your mother enjoyed her gift! Thank you for taking the time to share your feedback. We really appreciate it.
Great service
Great service, lovely item and well packed. Delivered on time. Will be using again.
May 2, 2021
Reply from Cadofrance
Dear Barry,
Thank you so much for this wonderful review! We look forward to helping you with your future gifts for delivery in France!
Have a very nice day!
Customer service was stellar from start…
Customer service was stellar from start to finish. Even though the first delivery attempt was not successful, the recipient was called by a representative the following day to assist with the second delivery attempt. The second delivery was successful, but unfortunately, one of the products received by the recipient was flawed. After explaining the unfortunate situation, excellent efforts were made by the company to fix the error. I have used several gift delivery services due to the pandemic this past year (U.S. and Canada), and my experience with this company tops them all. What could have been a less than pleasant experience at the end was swiftly remedied and turned into a very satisfactory one overall. Email responses were always prompt and very professional. And in spite of the mishap, I look forward to using their services again due to the great quality of their products and customer service. Thank you Cadofrance ;)
April 29, 2021
Reply from Cadofrance
Dear Angela,
Thank you very much for taking the time to write this kind review. We greatly appreciate that you allowed us the opportunity to address your concerns about the order. It was our pleasure to assist you. We hope that the gift was enjoyed, and we will certainly look forward to helping you with another order in the future. Thank you again!
Reply from Cadofrance
Dear Jacqueline,
How nice to read, thank you for your fine feedback!
Wishing you a happy day ahead!
excellent service
April 16, 2021
Reply from Cadofrance
Bonjour Mr Barker,
Merci pour votre revue et pour partager votre opinion.
Je vous souhaite une bonne journée.
Terrible
Terrible, worst experience I have ever had. Item never received and they refused a refund due to 'incorrect address' provided by the customer. which was totally not true, the address is correct and the recipient was in at the time of delivery due to it being a lockdown in Paris. Wasted 75 euros and immeasurable time and stress fighting with them. Awful awful awful. avoid.
April 6, 2021
Unprompted review
Reply from Cadofrance
Hello, and thank you for your feedback. To further clarify the situation, the delivery courier was unable to locate the recipient because 1) his name was not on the doorbell and the name that is on the doorbell was unknown, and 2) the building intercom was broken. We apologize for the disappointment, and as was communicated earlier, this order has been refunded in full. Thank you again.
Perfect
The gift was delivered on time an exactly as expected. Communication channel was fast
March 23, 2021
Reply from Cadofrance
We are so glad to hear that the gift was well received. Thank you for your positive feedback!
Charming Gold & Godiva Chocolates
We ordered the Charming Gold & Godiva Chocolates for a Mother's Day gift - a box arrived on the day we specified, beautifully packaged - flowers surrounded by cold gel - my Mum was very impressed with the presentation and THE most gorgeous bunch of flowers - she was absolutely thrilled. We will definitely be using Cadofrance again!
March 18, 2021
Unprompted review
Reply from Cadofrance
Dear Tara,
We are delighted to hear that your Mum loved her Mother's Day gift! You chose a lovely gift for her - one of our favorites. Thank you for your review, and we will look forward to helping you with future orders.
Excellent service
Excellent service. The website is extremely easy to use and communication excellent. I have sent 2 bouquets of flowers and they have both been delivered on time and were absolutely beautiful. Highly recommend.
March 18, 2021
Reply from Cadofrance
Dear Penny,
Thank you very much for your kind feedback. We are very happy to hear that the bouquets were beautiful and delivered on time. We will look forward to assisting you again in the future.
Delivery was as requested and my mum…
Delivery was as requested and my mum loved her flowers.
March 18, 2021
Reply from Cadofrance
Dear Hilary,
We are very happy to hear that your mum loved her flowers! Thank you for the nice feedback.
I ordered from the UK for Mother’s Day…
I ordered from the UK for Mother’s Day & I was very impressed with the service, price & delivery
March 17, 2021
Reply from Cadofrance
Dear Louise,
Thank you for your order with CadoFrance. We are so happy to hear that the Mother's Day gift was well received. Thank you for the review!
This order was not delivered on the day…
This order was not delivered on the day requested
February 19, 2021
Reply from Cadofrance
Dear Lovena,
Many thanks for your review.
I would like to inform you that our standard delivery is never guaranteed. You can request a date, but it clearly states we can only try our best to deliver that on the day requested.
Unfortunately a delay or a transport issue is always a possibility.
Thanks for your understanding.
I have been using CadoFrance for…
CadoFrance contacted me and offered me a voucher immediately. That's the level of service quality that I am used to seeing from them. Thank you CadoFrance.
I have been using CadoFrance for years... Now and then they make a failed delivery. This was one of those, unfortunately. Roses were not the color I ordered (White) and also receiver of them told me they wilted the next day... :(
I actually would like a refund or at least a credit for a future order.
Thnx
February 17, 2021
Reply from Cadofrance
Good morning,
Many thanks for informing us this. We're very sorry to read about this.
You can always contact our customer care department in case of issues, they're always willing to help you further.
Once again our apologies for the inconvenience caused.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.