Caenstone Mortgage Advisors Reviews 

141
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Tom went above and beyond to help us with two mortgages. He gave honest and helpful advice and took time to explain our options. Tom and the team were easily contactable and went to great lengths to c... See more

Rated 5 out of 5 stars

I'd had a bad experience with another mortgage brokers and a friend recommended I speak with Kyle at Caenstone. I'm so glad I did. From our first meeting Kyle took me through the options avai... See more

Company replied

Rated 5 out of 5 stars

Had superb service from Tom Knee who arranged our mortgage. Tom could not have been more helpful, was excellent at communicating and keeping us up to date as things progressed and gave us such clear o... See more

Company replied

Rated 5 out of 5 stars

I don’t often write reviews but this was one I had to write. Tom Knee at Caenstone has been absolutely fantastic throughout our move, giving great mortgage advice, with outrageously fast turnarounds.... See more

Company replied

Company details

  1. Mortgage Broker

Information provided by various external sources

Trusted advisors offering a personalised service from first time buyers to portfolio landlords.


Contact info

4.9

Excellent

TrustScore 5 out of 5

141 reviews

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4.9

All reviews

(141)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Execellent service

Execellent service! Hassle free process, Canenstone suggested the right product for my need,

July 2, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the 5* review!

Rated 5 out of 5 stars

Perfect service provided

Tom was fantastic and provided a brilliant service - he supplied us with all of the information we needed in plenty of time but didn't overload us with more than was necessary. This also applied to his communication style in that we never felt we had to chase for anything, but we also didn't feel bombarded with communication - very balanced and appreciated. In addition, Tom was extremely responsive (refreshing) and efficient in answering our queries and proactively kick-starting different parts of the process. Couldn't have asked for anything more and will absolutely recommend to others/use again in the future!

July 1, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Vanessa, Thanks for taking the time to leave us a review.

We truly appreciate it and are glad you had a great experience with us.

Rated 5 out of 5 stars

Great service.

Great service.
Very proactive, always looking for the best deal. Great communication. Highly recommended.

June 30, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the review!

Rated 5 out of 5 stars

Amazing mortgage broker, will recommend to anyone

Tom was so great, he was recommended to me from a friend, it’s my first property I have bought, and I have to say he was straight talking and explained everything to me so that I understood, not in mortgage broker terms.
Whilst always being on the other end of the phone if I had any worries
Thank you so much

June 30, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Hannah, Thanks for taking the time to leave us a 5* review.

Rated 5 out of 5 stars

Best mortgage advisor around

Great service, great professionals. I have been working with them over the last year, and advised them to number of my friends. Always professional and reactive. Best mortgage advisor around

June 29, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the review!

Rated 5 out of 5 stars

You won't find any better

We were referred to Tom through a friend after our last broker became unreliable.
Best thing that could of happened as Tom found us the best deals with our new mortgage and LTB mortgage. Certainly won't use anyone else again

June 25, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Marc, thanks for your 5* review! Please feel free to contact us if we can help with anything further.

Rated 5 out of 5 stars

Outstanding service

Tom at Caenstone has provide excellent mortgage advice for my current and previous home.
He helped me navigate the world of mortgages (I'm very much an amateur), understand the options available, and got me a great deal.
I'm very happy with the service received and I would highly recommend.

June 25, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Alex, It's great to receive your positive feedback!

Rated 5 out of 5 stars

Extremely professional and helpful…

Extremely professional and helpful service. They have arranged both my rental portfolio and my personal mortgages. They have always provided excellent advice and responded to all calls and emails. All in all superb people to deal with

June 25, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Simon, Thanks for leaving a 5* review.

Rated 5 out of 5 stars

Wonderful from start to finish!

We were so supported by Tom Knee throughout the entire process.
Tom worked tirelessly to help us find the best deal to suit our needs and was available for any queries we had.
We will absolutely be recommending to everyone! Thanks!

June 25, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for the review!

Rated 5 out of 5 stars

Tom Knee has been extremely helpful…

Tom Knee has been extremely helpful over many years providing useful advice to me on my options, reminding me when my mortgage terms are due to expire etc.
His manner is very professional and not pushy at all - providing invaluable independent advice.
He is very proactive and efficient in execution.
I would strongly recommend him to others.

June 25, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Thanks for taking the time to leave us a 5* review, we really appreciate it!

Rated 5 out of 5 stars

Excellent overall experience

We have found dealing with Caenstone an excellent overall experience despite the challenging times surrounding Covid-19.
If you need a mortgage broker in Falmouth or Cornwall then definitely get in touch with Tom. Being first time buyers we were total novices when it came to mortgages and house purchases in general but Tom was very patient and helpful in guiding us through all the steps and processes. I've recently started my own business and thus only had one years accounts with which to secure a mortgage. At no point was this an issue and we don't feel like we were compromised in terms of borrowing in any way.
Overall we couldn't be more pleased with the service we received and will be strongly recomending Caenstone (Tom in particular) in the future.

June 24, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

We are happy to have helped. Thanks for the great review.

Rated 5 out of 5 stars

Highly recommend

Professional, honest and gave clear and accurate guidance throughout. I was extremely pleased with the level of service and would personally highly recommend.

June 22, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Rob, Thanks for the 5* review!

Rated 5 out of 5 stars

Excellent service!

Excellent service!
Very professional and efficient.
Thank you so much to Kyle for his amazing effort.
I recommend people to definitely use Caenstone as they are very reliable.

June 20, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Sarah, Thanks for taking the time to leave a 5* review!

Rated 5 out of 5 stars

Tom’s pragmatic and knowledgeable…

Tom’s pragmatic and knowledgeable approach gave me instant peace of mind that the process would be straightforward and professional, with well-timed and thought out advice ensuring we received the best options on our re-mortgage. I would unhesitatingly recommend Tom and Caenstone to anyone looking for a mortgage broker.

June 19, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Ben, Thanks for the 5* review!

Rated 5 out of 5 stars

We had a great experience using…

We had a great experience using Caenstone for our mortgage. Tom was courteous and knowledgable and secured us a great product. The company goes out of its way to ensure that no details are missed, and conduct their business with transparency and diligence. It turned a potentially stressful experience into one that was virtually stress free. From securing the initial product to recommending solicitors and simplifying the technical jargon, no stone was left unturned. Would thoroughly recommend and will 100% use in the future.

June 18, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Hi Nick, thank you for your 5* review! It’s been a pleasure helping arrange your mortgage!

Rated 5 out of 5 stars

Tom has helped me with mortgages for…

Tom has helped me with mortgages for the past few years. Most recently with porting an existing mortgage to our new house. Very knoweldgeble and responsive. I have several friends who I have recommended Tom too all of which have given very positive feedback

June 18, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

John, Thanks for taking the time to leave a great review!

Rated 5 out of 5 stars

Highly recommend Tom Knee at Caenstone

Tom Knee at Caenstone is amazing. Responsive, professional and experienced.

I highly recommend Tom to anyone looking to take out a mortgage.

June 18, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

It’s great to receive your positive feedback!

Rated 5 out of 5 stars

Fantastic service

Tom was great, this is my third mortgage provided and it was done with ease and great knowledge. Thoroughly recommend!

June 18, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Chris, Thanks for the 5* review!

Rated 5 out of 5 stars

I'm a first time buyer and spoke with…

I'm a first time buyer and spoke with several brokers before deciding who to use. I chose Martyn because he not only explained all my options on the mortgage, he also took the time to talk me through the whole buying process. He was always on hand to answer questions and to put me at ease when needed. I'll definitely be recommending him to friends when they're ready to buy and will be back to see him when my remortgage is due.

June 12, 2020
Unprompted review
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Reply from Caenstone Mortgage Advisors

Andy, thanks for your 5* review! Please feel free to contact us if we can help with anything further.

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