Cairns Airport Car Hire Reviews 

161
TrustScore 3.5 out of 5

3.3

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Rated 5 out of 5 stars

Booked online, when I arrived at the airport my car was waiting for me. No hidden fees. Couldn't be happier.

Rated 4 out of 5 stars

arrived off plane from NZ, found counter quickly, first in queue, as a couple more turned up as we were finishing, thank god..... looked at option of changing pre-booked car but stuck with our very... See more

Rated 5 out of 5 stars

Arrived into Cairns, phoned the 1300 number, driver arrived before we managed to make our way to pick up point, delivered to the office, Adam the guy we dealt with was great, even gave us his mobil... See more

Rated 1 out of 5 stars

We had booked a car for collection at Sheridan street in cairns. Myself and my partner both called Atlas in the days leading up to confirm our booking and mase sure our booking was in place. We arrive... See more

3.3

Average

TrustScore 3.5 out of 5

161 reviews

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3.3

All reviews

(161)

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Rated 5 out of 5 stars

Good experience

Everything was great. The car was great for the price I paid and the staff were great with their service. Would definitely use them again.

March 1, 2015
Unprompted review
Rated 3 out of 5 stars

Car rental

I booked a car for rental in Caine over the phone . I was sold extra insurance because I did not want a huge excess if I had an accident. I was told over the phone the extra insurance I purchased there would be no excess which was untrue. When we got to East coast car rental there was a large excess unless I took there insurance. I was told that it was an independent company that sold me the insurance which they don't use. So I paid for two lots of insurance, so I would have no excess. So it was untrue what the sale guy sold me over the phone. If you listen to the call he laid. As for East Coast car rental they are fantastic & I will book with them again. They also give you 10% when hiring for the second time.

February 25, 2015
Unprompted review
Cairns Airport Car Hire logo

Reply from Cairns Airport Car Hire

Hi Evangelos,

Sorry to hear of the issues you had at the desk. We will arrange a refund for the second policy purchased.

This will be done today and we will email you the receipt.

Regards
Chris Houston
Account Manager
Cairns Airport Car Hire part of Airport Rentals

Rated 5 out of 5 stars

HassleFree

Hassle free, from bookings all the way to returning the vehicle and the key from outside normal working hours! Highly recommended and will use again very soon.

February 15, 2015
Unprompted review
Rated 5 out of 5 stars

Easy carhire

Excellent service.. quick and efficient.. friendly staff.. good deal on clean tidy vehicle.. will be using these guys agan.. thankyou team at east coast hire

February 5, 2015
Unprompted review
Rated 5 out of 5 stars

No problem, no rip off

Was a bit sceptic before, because the prices were really good.
Finally, no prob, no major hidden fees.

I did my hire from Red Spot (through Cairns Airport Car Hire), the only additionnal fees I got were about the credit card fees (which are not indicated on the website, and there is no solution to avoid them since Red Spot make a 200$ deposit lock on your credit card ... but the problem is probably on Red Spot side)

January 6, 2015
Unprompted review
Rated 5 out of 5 stars

Fast, friendly and great service

Even though we had a little hiccup with the first rental we picked up, the problem was solved with little hassle, given we were a way away from the airport, and it was getting on late night, and we were on our way again in no time at all. fantastic effort to all involved!

January 4, 2015
Unprompted review
Rated 4 out of 5 stars

Very good experience

Hired a car from Cairns airport. Was picked up by shuttle bus and taken inti the city office. Everything was run efficiently and professionally. Car was clean and reliable which made our holiday all that much more enjoyable

December 30, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent value

Very nice car, almost new, efficient Transportation to and from airport, friendly personnel. Recommend this company.

December 30, 2014
Unprompted review
Rated 4 out of 5 stars

Good car good service

Used Ace car rentals and found the service to be quick and very friendly The car was just right for the four of us and cheap

December 15, 2014
Unprompted review
Rated 5 out of 5 stars

excellent service

Airport parking was great place to park your car cheap and convenient. I was running late for my flight stuck in traffic when I got to the parking they gave me quick service and got me to the airport in time. When I arrived back they picked me up very quickly will definitely recommend.

December 14, 2014
Unprompted review
Rated 5 out of 5 stars

great service.

Great service, bus was waiting to pick us up when we got off the plane, good car with great aircon, drop off easy and dropped back to the airport in plenty of time.

December 12, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic

When I arrived at Cairns airport I was greeted early in the morning with a very welcome staff member who answered every question and helped me get on my way with my car rental. Would definitely use these guys again!

December 10, 2014
Unprompted review
Rated 5 out of 5 stars

Good, Friendly, Cheap

Happy with car we got. Service was fast and friendly. Car pick up is not on Cairns Airport but free shuttle bus is coming on call and is very fast.
Overall, we are happy with our car hire experience from these guys and will use them again.

November 28, 2014
Unprompted review

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