Cakeinn Reviews 461

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

We love cake inn peterborough, we use them to celebrate every birthday and special event. The mango and raspberry is a particular family favourite, however we love all the flavours. They are super qui... See more

Rated 1 out of 5 stars

One of the worst customer service experiences I have ever had. Shockingly rude, completely unprofessional, and utterly unacceptable. Avoid this place at all costs.

Rated 1 out of 5 stars

The cake is good but the ornament is disappointed. It's because I've made an order a week ago, but the staff told me they don't have that ornament (cartoon penguins) when I collected the cake. They sa... See more

Rated 5 out of 5 stars

We ordered a 12” chocolate princess cake for our daughter’s birthday and it was absolutely perfect. Often bought cakes are not so flavourful but this was delicious, both the sponge and generous icing.... See more


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4.0

Great

TrustScore 4 out of 5

461 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Thank you very much

Thank you very much, it is delicious, but it just arrived and was not good when the delivery cameIt was hanging from the box and the design was ruined. , but it is very delicious .

January 15, 2025
Rated 1 out of 5 stars

Cakein Review they ruined gender reveal cake

I am extremely disappointed with my experience at cake inn.

We ordered a gender reveal cake for a once-in-a-lifetime occasion, only for the entire surprise to be ruined. The blue colour was visible on the outside of the cake when we opened the box. completely defeating the purpose of the reveal.

To make matters worse, when the cake was brought out, the staff member had a crumpled piece of paper in her hand with blue marker pen on it, essentially spoiling the surprise before we even cut the cake. When questioned, she denied it, even though it was clearly true. This level of carelessness is completely unacceptable.

This was meant to be a special and emotional moment for our first child, and instead, we were left frustrated, upset, and disappointed. Adding to the frustration, we were planning to go live on Instagram for the reveal, but now we already know we are having a boy, so we have to pretend we don’t know just to salvage the event.

Even worse—after 10 days, the company has not even responded to my email, which is downright disrespectful. A business that fails to take responsibility for such an obvious mistake should not be trusted for important occasions.!!

At the very least, I expect a full refund and an explanation for how such an oversight occurred. This experience has been beyond disappointing, and I strongly advise others to take their business elsewhere if they want their special moments handled with the care they deserve.

Clearly they don’t care about customers reviews as they don’t reply to negative reviews either. Bad company

January 1, 2025
Unprompted review
Rated 2 out of 5 stars

Wait for 1 hour

I placed and Oder in advance for 4 o’clock, and when went there at around 4:15 my Oder wasn’t ready, they didn’t even make it. I had to wait for around a hour to get my Oder. They could have called to tell me my Oder wasn’t ready so I would have wait instead of going there. I was really disappointed.

December 5, 2024
Rated 5 out of 5 stars

Very delicious

Very delicious, great understanding of making cake to demand . Matching colours with the picture provided. Brilliant service

December 1, 2024
Rated 5 out of 5 stars

Delicious

Cake was ready in time to collect, I had ordered chocolate sponge for my child which turned out great and everyone loved it and all kids wanted more of it, it was neither too seeet which was an added benefit

November 5, 2024
Rated 5 out of 5 stars

The cake was absolutely delicious

The cake was absolutely delicious! The cake was moist and full of flavour. Everyone enjoyed it. Thank you so much! Fantastic customer service and I would definitely recommend your service.

November 24, 2024

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