Cakeinn Reviews 461

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We love cake inn peterborough, we use them to celebrate every birthday and special event. The mango and raspberry is a particular family favourite, however we love all the flavours. They are super qui... See more

Rated 1 out of 5 stars

One of the worst customer service experiences I have ever had. Shockingly rude, completely unprofessional, and utterly unacceptable. Avoid this place at all costs.

Rated 1 out of 5 stars

The cake is good but the ornament is disappointed. It's because I've made an order a week ago, but the staff told me they don't have that ornament (cartoon penguins) when I collected the cake. They sa... See more

Rated 5 out of 5 stars

We ordered a 12” chocolate princess cake for our daughter’s birthday and it was absolutely perfect. Often bought cakes are not so flavourful but this was delicious, both the sponge and generous icing.... See more


Contact info

4.0

Great

TrustScore 4 out of 5

461 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mouth watering cakes 🍰 🎂

Hi, I really loved tasting your cakes,
each time I ordered to taste a different versions of the flavours of the unique designed cake that you have so beautifully implemented the design intricately onto the shape of the cakes gives extra added boost to motivate what other flavours I can purchase next time to indulge and quench my taste bud! Overall the service was great lol/10!

December 5, 2024
Rated 2 out of 5 stars

2 points - unstable cake that tasted like cardboard

I have given two points because they took my order for a cake for my mum's b'day and I was able to pick it up.
Unfortunately when I arrived to pick up the cake it wasn't ready and so had to wait. When the cake was eventually given to me I was told to hold it upright, then I discovered why - all 3 layers had slid off - it was as if the cake was done in a hurry! Also it tasted sweet but the texture was like cardboard. Sorry to write have to write this review but cake was sub-standard quality.

December 5, 2024
Rated 5 out of 5 stars

It was my first time ordering from Cake…

It was my first time ordering from Cake Inn and I absolutely loved it, not just me but whoever had a bite of it. It's not as sugary as others even the icing. You can literally have the whole cake and would want more. Honestly, you've stolen my heart and I am definitely recommending.

November 24, 2024
Rated 1 out of 5 stars

The pre-order is no use

The cake is good but the ornament is disappointed. It's because I've made an order a week ago, but the staff told me they don't have that ornament (cartoon penguins) when I collected the cake. They said either I can have another ornament or no ornament on the cake. We chose that cake because of the ornament is cute, however they can't prepare it even we've pre-ordered it a week ago. What a shame as it's for my kid birthday celebration.

December 5, 2024
Rated 2 out of 5 stars

Out of stock but happy to take money when check out online

Ordered a happy 30th balloon and the #30th candle online with the cake, they didn’t have none of when picked up the cake, the staff were not very helpful and asked if I wanted my money back🙁 ?
It’s my son big 3 0, it’s not the money, they should at least compensate for a 3 and 0 balloon and check their stock regularly for the products or items that are not in stock, very disappointed! 😞

November 24, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look