We broke down nearly 200 miles from home. Call Assist we're excellent. Could not fault their recovery in getting us back home. Call Assist kept in contact, especially on the last stages of our rec... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a broken altenator pulley first thing in the morning on school run. Got stranded. The rescue operator arrived within a hour, as promised, diagnosed the issue correctly and then towed my car to t... See more
Company replied
Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for h... See more
Company replied
Fantastic service. I completed the simple online form once directed by text from my initial call. Got an eta for arrival of breakdown operative within minutes and the eta was within 45 minutes. B... See more
Company replied
Company details
Information provided by various external sources
Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
Contact info
North Station Road, CO1 1UX, Colchester, United Kingdom
- call-assist.co.uk
4.5
Excellent
1K reviews
Replied to 71% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Start Rescue is the Best recovery…
Start Rescue is the Best recovery service I had so far.
10 stars.
July 1, 2025
Unprompted review
Reply from Call Assist
Hello Dimitar,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Assistance arrived in record time
Assistance arrived in record time. Even accounting for broken down in a city 15 mins is commendable! Loaded car, gave us a lift, deposited car in the garage. Simples 😄
July 7, 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
The breakdown was dealt with very…
The breakdown was dealt with very quickly and helpful
June 29, 2025
Unprompted review
Reply from Call Assist
Hello Glyn,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Call Assist team
Recovery arrived quickly
Recovery arrived quickly. Less than one hour. Hooked up and off in minutes. Straight to destination. All good.
July 8, 2025
Unprompted review
Reply from Call Assist
Hello Mark,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt level of service from our recovery team.
Best wishes, the Call Assist team
Very quick good service
Very quick good service, helpful person arrived
June 27, 2025
Unprompted review
Reply from Call Assist
Hello Carol,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Call Assist team
All I had was a flat battery, but...
All I had was a flat battery, and my car was on my drive. But I'm so glad I paid that bit extra for home recovery because I live in a rural area with few neighbours and couldn't have fixed the problem myself. I was asked to nominate a suitable time for the Call Assist support, and they were with me exactly at the time agreed, following a brief call to say they were on their way. I've been with Call Assist for years and had to use their recovery service just a few times - always very responsive and polite, and I'm confident they would look after me if I ever broke down while driving in France.
June 27, 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Classicline Insurance use call assist
Classicline Insurance use call assist. It was the first time that I had need to contact them for assistance. They were, in my view, extremely efficient in dealing with me. George was brilliant! I even got periodic calls from them to check on my progress. Could not fault the service. Hopefully though, I hope I won't need them again! Still it's reassuring to know there is a very capable team at Call Assist waiting to help you on your hour of need. Definitely would recommend this company.
July 8, 2025
Unprompted review
Reply from Call Assist
Hello Peter,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
Excellent service
Excellent service - couldn’t get a link via text message, so rang the call centre, call answered quickly, the operator explained what would happen. Recovery arrived within 30 minutes, fixed the problem (new battery) back home within the hour.
July 1, 2025
Unprompted review
Reply from Call Assist
Hello Catherine,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team.
Best wishes, the Call Assist team
Reply from Call Assist
Hello Andrea,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
Easy communication kept in touch…
Easy communication kept in touch recovered within half an hour. Excellent service
June 18, 2025
Unprompted review
Reply from Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Wrong transport for a micra
I disliked the amount of time it took and that they sent a huge car transporter and that meant as a 74 year old I had to climb up to get in the cab and that it was far to big for the narrow roads where I live,but having said this the staff were constan5ly ringing to check and the driver was helpful
June 16, 2025
Unprompted review
Reply from Call Assist
Hello Patricia,
I am sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email customerservices@call-assist.co.uk and we will be able to look into this for you.
Best wishes, the Call Assist Team
Excellent support while waiting
Clutch went so I was on the motorway hard shoulder. Rescue arrived within the time. Call centre rang every 15 mins to check I was ok. Driver called with his ETA. Call centra advised I could call back at any time if I was concerned.
June 15, 2025
Unprompted review
Reply from Call Assist
Hello Liz,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Excellent service from start to finish…
Excellent service from start to finish and the Breakdown driver went the extra mile and was very friendly
June 12, 2025
Unprompted review
Reply from Call Assist
Hello Darren,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
AVOID
AVOID! Broke down in France. They were no use at all. Our tyre burst, they said it would take them a couple of days to get us a new tyre! Who has a couple of days spare?? We had dogs to get back to the UK and of course jobs to get back to. They said they couldn’t get anyone out as it was very late. It was 1700. So don’t expect 24 hour coverage. Wish I’d read all the reviews and gone with the AA. Very stressful end to a lovely holiday
June 5, 2025
Unprompted review
Reply from Call Assist
Hello Julie,
We are sorry to hear of your experience. Please send an email to customerservices@call-assist.co.uk and we will then be able to help you with your concerns.
Best wishes, the Call Assist team
10 out of 10 experience
Our cars clutch master cylinder had failed and car was stuck in driveway. Start rescue came and picked the car up at a prearranged time and delivered it to our local garage for repair. Excellent service and very friendly recovery driver.
June 11, 2025
Unprompted review
Reply from Call Assist
Hello Darren,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Phoned
Phoned, call answered quickly. Eta given, tow truck arrived early. Couldn't fix at roadside, towed vehicle to garage. Start rescue rang on the way to check everything going okay. Brilliant service!
June 12, 2025
Unprompted review
Reply from Call Assist
Hello Ali,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Great Service
Unable to start car your technician arrived within 3/4 Hr
knew what the problem was & explained why it happened this information could possibly stop the same problem in future. Full marks to him.
June 8, 2025
Unprompted review
Reply from Call Assist
Hello Colin,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Call Assist team
Pensioner
Quick to answer the call for help and send a recovery in less than one hour.very well done 👍
June 17, 2025
Unprompted review
Reply from Call Assist
Hello Louis,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very pleased to hear that you received an excellent level of service from our recovery operator.
Best wishes, the Call Assist team
Woman on my own
Woman on my own ,a little unsure at first not knowing the person, (complete stranger) was made to feel comfortable and at ease, given understandable explanation. Very helpful. All in all I would not hesitate to recommend this company. Thank you so much it’s not always easy a woman in your own , but definitely very reassuring a trustworthy company in my opinion. Again thank you
June 19, 2025
Unprompted review
Reply from Call Assist
Hello Jean,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
I received a first class service when…
I received a first class service when my car broke down, assistance arrived well within the time scale given.
May 31, 2025
Unprompted review
Reply from Call Assist
Hello Janet,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
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