Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, describing it as efficient, straightforward, and fast for loan applications and fund transfers. Many people praise the staff for being incredibly helpful, polite, understanding, and professional, often going the extra mile. The user experience, including the website and online banking, is noted as easy to navigate. However, some customers noted dissatisfaction with loan applications, specifically being refused loans despite long-standing loyalty and good payment history. These individuals felt a lack of support and understanding regarding their personal circumstances, contrasting with the company's community-focused approach, and expressed disappointment.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Every time they ring I’m always greeted…

Every time they ring I’m always greeted so kindly and they are always so helpful! Especially Ed and Louise.
Fantastic work they all do

August 15, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easiest account I've ever had

I like how easy it is after opening an account to deal with your accounts savings and loans, getting loans is super easy, and all straight forward on the app

August 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

They were very helpful

They were very helpful

August 9, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Great communication

Applied for a loan and heard back the next day which I wasn’t expecting to hear back that soon. Very good communication.

August 6, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Edwin was great help phoning me to get…

Edwin was great help phoning me to get what extra needed sending over and very polite and good customer service

August 1, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easily application

Easily application, fast response , excellent service

July 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Lovely people

Lovely people, very polite, professional and knowledgeable. I felt confident and treated with respect

July 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Cambrian credit union were very helpful…

Cambrian credit union were very helpful in completing my online loan application and very quick to respond to any questions or queries which I had.

July 18, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

helpful staff

helpful staff, great customer service.

July 16, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service, clear plain instructions and fast communication staff are very easy to talk too and most helpful

July 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Credit Union

Excellent service provided and fast acting

July 11, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Louise was Very helpful every step of…

Louise was Very helpful every step of the way even to them needed additional documentation she explain everything I needed to do start to finish

July 10, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent service

What a lovely warm welcome from Louise today .The staff in Rhyl was very polite and helpfull

July 3, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easy application

Easy application. Helpful staff and quick to process

July 3, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

I am so grateful to Cambrian c.Union

I am so grateful to Cambrian c.Union. It os otherwise impossible for a person disabled to get a reasonable loan, some payday companies charging 67pc I.C Very Good Ph service also.

June 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Had a problem but was helped very…

Had a problem but was helped very quickly by the support team and everything was sorted within a few hours

June 20, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing helpful and kind people on the…

Amazing helpful and kind people on the team. Thank you all very much for your support and help
Kind regards
To all
G J

June 19, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

I was in a bad place with debt so I…

I was in a bad place with debt so I went to cambrain and they helped me out big time. A massive thank you to louise from the rhyl store who went above and beyond to help me .

June 6, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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