Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, describing it as efficient, straightforward, and fast for loan applications and fund transfers. Many people praise the staff for being incredibly helpful, polite, understanding, and professional, often going the extra mile. The user experience, including the website and online banking, is noted as easy to navigate. However, some customers noted dissatisfaction with loan applications, specifically being refused loans despite long-standing loyalty and good payment history. These individuals felt a lack of support and understanding regarding their personal circumstances, contrasting with the company's community-focused approach, and expressed disappointment.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dealt with Ed

Dealt with Ed, he was amazing throughout the whole process and was very helpful.

October 10, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent to deal with

Excellent to deal with. Very fast and efficient. Would highly recommend.

October 7, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, took a while for me to understand the app and forms, they were at hand to help,

October 4, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 4 out of 5 stars

Always helpful

Always helpful

October 1, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing service

Amazing service

October 20, 2023
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very fast from the process to the…

Very fast from the process to the transaction. Louise is always very helpful and polite.

October 1, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Communication was fantastic

Communication was fantastic, applied, had a phone call and was told when funds were available. easy online info to fill out.

September 27, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Edwin Jones is great he is so efficient…

Edwin Jones is great he is so efficient and helpful every time I use the credit union.
Many thanks

September 26, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing and fast process

Amazing and fast process. Thank you again for your fast response and service.

September 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Quick service

Edwin phones and told me I needed to send some more documents after I did that loan went in quick

September 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, explained what documents I needed. Edwin has been an outstanding credit to cambrian union

September 17, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

fast and very helpful

fast and very helpful

September 17, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Edwin was so helpful through out the…

Edwin was so helpful through out the whole process the first person to actually take time to help me with any issues this application was the easiest so far he was fast at responding to emails

September 17, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Great service from ed highly recommended

Ed was very quick responding to my loan application and was very helpful the loan was paid into my account after a few days
Really helpful and great customer service highly recommended

September 5, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Louise is amazing

Louise is amazing, every time I’ve contacted! Brilliant customer service! Has really helped me out in times of need!

August 28, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very helpful and quick to process

Very helpful and quick to process. Very good rates.

August 28, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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