Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, describing it as efficient, straightforward, and fast for loan applications and fund transfers. Many people praise the staff for being incredibly helpful, polite, understanding, and professional, often going the extra mile. The user experience, including the website and online banking, is noted as easy to navigate. However, some customers noted dissatisfaction with loan applications, specifically being refused loans despite long-standing loyalty and good payment history. These individuals felt a lack of support and understanding regarding their personal circumstances, contrasting with the company's community-focused approach, and expressed disappointment.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick and easy

Quick and easy, lady on the phone was lovely and very efficient

November 26, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Can always count in credit union

Credit union comes in very handy thanks.

November 26, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Brilliant I have used Cambrian before…

Brilliant I have used Cambrian before and have never failed to accommodate. I was struggling for money to put towards household and having 3 children is already enough and I applied for a loan and received it very quickly.
Thankyou again Louise xx

November 26, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Massive credit to credit union as they…

Massive credit to credit union as they always help with quick decisions on loan applications and very helpful and easy to apply online i have been a customer for many years and never had a problem 10/10 they always do a fantastic job and really pleasant staff

November 22, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 2 out of 5 stars

Been getting loans from Cambrian for…

Been getting loans from Cambrian for about 2 years and all of a sudden I’m not permitted to apply for a loan even though I’ve never missed a payment and my money goes into their account.

November 21, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Hi Kylie,

Thank you for your recent review.

We assess loans on ability and willingness to repay and as we are regulated by the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), we must ensure that we complete several checks when we assess a loan therefore, although anyone can apply for a loan, not everyone is guaranteed a loan.

I am afraid we cannot comment on individual cases online but if you are unhappy about the decision made, please contact our office direct on 0333 2000 601, email info@cambriancu.com or find one of our branches at https://www.cambriancu.com/contact-us and they can discuss your application with you.

Regards
Cambrian Savings & Loans team

Rated 5 out of 5 stars

Very helpful quick and easy

Very helpful quick and easy, I normally find it very stressful filling out application forms, but the service was great

November 20, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very good and friendly

Very good and friendly

November 18, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Helpful

There a great company very helpful.an guide you through every thing on the loan application no matter how many times I email them when I’m having difficulty an they help me through it

November 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Fast response made so easy to do always…

Fast response made so easy to do always get a first class service nothing is too much trouble
Thank you

November 7, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, really took a weight off my mind to know I'm only paying one creditor now.
I had support from start to finish with very professional, friendly and efficient staff.
The application was not too difficult and staff were on hand to help.
Would definitely recommend this service to anyone who needs support with debt. 5*

October 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Really lovely lady Louise called me and…

Really lovely lady Louise called me and helped me with my application. Really recommend becoming a member, I'm going to have a lovely Christmas for my daughter and family as they've helped me and my family out with a loan this year. Repayments are affordable. Don't fall victim to high interest lenders and apply with Cambrian, they are amazing.

Thank you Cambrian ❤️

October 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Always helpful polite and friendly…

Always helpful polite and friendly staff , glad to be a member.

October 25, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Thankyou

Quick and easy thankyou 😁

October 24, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Thank you so much

Thank you so much, really helpful. Ed was brilliant, much appreciated

October 21, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Very helpful and fast payment

Very helpful and fast payment

October 21, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Always quick at reviewing loan requests…

Always quick at reviewing loan requests been with them over a year and have no complaints

October 14, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Fast,Efficient and fair

Fast, efficient and fair!
Those are the three words that come to mind when thinking of Cambrian Credit Union. I have had a few loans from them and each time they have been fast and efficient! But also very fair and the customer service is second to none! Keep up the good work guys!

October 14, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Perfect for when you need some money for Christmas or house moves. Louise was very helpful with everything I needed. Highly recommended.

October 10, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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