Cambrian Savings and Loans Reviews 

734
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional service, describing it as efficient, straightforward, and fast for loan applications and fund transfers. Many people praise the staff for being incredibly helpful, polite, understanding, and professional, often going the extra mile. The user experience, including the website and online banking, is noted as easy to navigate. However, some customers noted dissatisfaction with loan applications, specifically being refused loans despite long-standing loyalty and good payment history. These individuals felt a lack of support and understanding regarding their personal circumstances, contrasting with the company's community-focused approach, and expressed disappointment.

What people talk about most

Service

Reviewers mention positive feedback about service, with many describing it as brilliant, fast, and helpful... See more

Staff

Users describe positive interactions with staff, consistently highlighting their politeness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting polite, helpful, and... See more

User experience

Consumers find the user experience to be positive, with many describing the application process as easy and... See more

Payment

People report positive experiences with payment, noting the simplicity of uploading documents and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Applied for a loan. The application was easy enough. The outcome of my application was known to me in a matter of hours. A couple of days and the money was transferred into my bank account. Really ha... See more

Company replied

Rated 5 out of 5 stars

I have been a Member for a long time. I have always found the Staff to be Helpful, Polite, Understanding, Patient, Reassuring, Friendly but Professional. I feel happy knowing my money is safe.

Company replied

Rated 5 out of 5 stars

Louise Power, was extremely professional, when she helped me consolidate all my debts. It was very simple to upload all documents needed, then within hours, my debts were paid off, and I was back in... See more

Company replied

Rated 5 out of 5 stars

I have no problem with using Cambrian savings and loans it's so easy. They are brilliant on the phone if you have any questions or concerns and the website is really easy to use as well. They are my g... See more

Company replied


Company details

  1. Credit Union
  2. Alternative Financial Service
  3. Bank
  4. Car Finance and Loan Company
  5. Loan Agency
  6. Non-Bank Financial Service

Written by the company

Cambrian Credit Union is the member-centric financial choice you need, built on a 25-year history of trust and ethical service, guaranteeing your financial well-being comes first. Our services give you control with accessible loans up to £15,000 and a comprehensive range of savings accounts, including regular savings accounts, dedicated junior accounts for young savers, and special Christmas Prize Draw accounts. Crucially, we offer the popular Moneyworks Wales payroll deduction scheme—a stress-free way to save or repay loans directly from your salary before you can spend it. Everything we do is guided by our values, vision, and mission: our vision is to be the best credit union for you, our core values ensure we are ethical, honest, and reliable, and our mission is to deliver accessible financial solutions. Our member eligibility is broad and straightforward, welcoming anyone who lives or works in Wales. Join us today for a better banking experience!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

734 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(734)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Easy to join. Small one off manageable fee. Everyone really friendly and helpful. Phone lines are answered quickly, not kept waiting for ages. Questions always answered. Customer service is excellent.

December 16, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Ed was really helpful through the…

Ed was really helpful through the process :-) all done easy and smoothly!

December 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

I have been with Cambrian credit union…

I have been with Cambrian credit union for about 2 years and always had excellent service

December 12, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Edwin was very helpful and polite man…

Edwin was very helpful and polite man helped me get my application sorted.

December 11, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

I've been a member for many year's now....

I've been a member for many year's now and i can honestly say they have been an absolute godsend in helping me every year with my Christmas loan, they are so helpful & very considerate with everyone's need's and are always there to help you with any issues. I would definitely 100 % highly recommend Cambrian Credit Union

December 10, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Really fast service

Really fast service, and lovely people I’ve used them for over a year ish now, trustworthy also.

December 9, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Always helpful and respond quickly

Always helpful and respond quickly

December 9, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Excellent friendly helpful service and…

Excellent friendly helpful service and quick help us out so much for Xmas.

December 9, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Good

Being with credit cambrian for roughly over 8years now and I'm very greatful for the help every year when christmas comes. Also helping me out at the very beginning with my first born, thank Edwin for the phone call. Hope the team has a great christmas

December 6, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Always helpful and friendly

November 30, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Processed really quickly within 48…

Processed really quickly within 48 hours and kept me updated throughout.

December 5, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Got all the help I needed

Got all the help I needed, very easy process even for me. The cambrian is all I need 👍

December 4, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient

December 4, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easy and fast process

Easy and fast process

Edwin Jones was great, friendly and made the process easy. He was very helpful, thank you

December 2, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easy to use

Easy to use app to apply, I've been a member for 10yrs always use them to get loans, can help even if ur credit is rubbish

December 2, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Great service

Great service. My second loan. Fast service too.

November 29, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Louise was so helpful

Louise was so helpful. The whole process was easy to use and the staff were very informative

November 29, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Easy , hassle free , online loan application

Easy online application , decision made within a week , great communication to help guide you when needed.

November 29, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Quick and easy

November 28, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

Rated 5 out of 5 stars

Amazing friendly service

Amazing friendly service, great communication from beginning to end. Wonderful caring staff and professionally A class service.

November 28, 2024
Unprompted review
Cambrian Savings and Loans logo

Reply from Cambrian Savings and Loans

Thank you for your amazing 5 star review! So glad we can help and we really appreciate the recommendation.

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