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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the masks for their effectiveness in providing protection against various airborne particles, including dust, allergens, and viruses, significantly improving breathing and overall well-being. People frequently highlight the high quality, comfort, and durability of the masks, noting their soft materials and good fit. The customer service is also often described as superb, with many appreciating the prompt and helpful responses, especially when addressing sizing issues or order problems. However, some customers were dissatisfied with the product and service. Specific concerns include masks being too large or difficult to breathe in, issues with ear loops, and problems with masks not fitting as expected despite using size guides. A few people reported receiving expired or defective masks, with some expressing concerns about the condition of the received items, and experienced slow or unhelpful customer service when trying to resolve these issues. Additionally, some customers faced delays in delivery or did not receive their orders at all.

What people talk about most

Product

People report ambiguous experiences with the product. Many reviewers praise the masks for their quality,... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise the high quality,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick processing and receipt of... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers report negative experiences, citing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While some customers were pleased with prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to use website, product received within week of order. Used size guide which gave me Medium, front mask fits fine but ear loops little too big so occasionally slips.. Have noticed improvemen... See more

Company replied

Rated 4 out of 5 stars

I have always found Cambridge masks to be very good and prompt service. However I find that people, including a family member, find it harder to get XL masks. If they are lucky enough to get one then... See more

Company replied

Rated 4 out of 5 stars

The company, price, shipping, etc. are all great but the masks are terrible. They're too large for the indicated sizes and VERY hard to breathe in. The inhalation resistance is far too high to be us... See more

Company replied

Rated 4 out of 5 stars

The mask did help with my hayfever last weekend. However, it doesn’t fit as well as I had hoped. The ear loops are quite long and it doesn’t fit over the nose as well as I expected.


Company details

  1. Medical Technology Manufacturer

Written by the company

Cambridge Mask™ is a fashion friendly pollution solution developed using military grade technology. The range of fun and friendly patterns come in sizes and styles to suit the whole family. The PRO masks last for 3-6 months, making them a highly cost effective longer-term solution. The BASIC masks perfectly fit for the warm environment.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Cough relief…

I've found another use for the mask by wearing it while asleep particularly flat on my back to prevent a dry open mouth and coughing. I had a troublesome cough for 3 months and suspected my mouth fell open while asleep on my back. Wearing the mask for a week to sleep cured my cough by keeping my jaw shut. I'm going to try it out sitting next to the stage in low theatre stalls where the pollution haze of exhaled air droplets and particles can be seen above heads from the circle seats and cause coughing.

January 3, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Cath,

Thank you for sharing your experience — what an innovative way to use the mask.

We’re really glad to hear it helped relieve your persistent cough and that you’ve found it useful even while sleeping. It's always inspiring to hear how our customers adapt our masks to suit their needs.

Wishing you continued comfort and good health,
The Cambridge Mask Co. Team

Rated 4 out of 5 stars

Great breathability

I always wear my mask when in large crowded indoor spaces or when at the airport and travelling. It's a decent secure fit, but obviously face shape does come into play. I like the fact you can secure with either a strap and also the toggles to tighten. It gives me the extra security I feel is important for my medical issues without feeling claustrophobic in it. Its a nice soft feel on your face and easy to clean after wearing.

March 29, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi there,

Thank you for your thoughtful feedback and for sharing your experience.

We’re delighted to hear the mask provides the comfort, breathability, and secure fit you need, especially when travelling or in busy indoor spaces. It’s great to know the adjustable features and soft fabric are working well for you, and that cleaning is hassle-free.

We appreciate your support and trust in Cambridge Mask Co., and we wish you safe and comfortable journeys ahead.

Kind regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Very comfortable masks

Very comfortable masks, good for pollen dust smells and viruses

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Simon,

Thank you for your 5-star review.

We’re pleased to hear you find our masks comfortable and effective against pollen, dust, smells, and viruses. Your support means a lot to us.

Kind regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Perfect for Dog Grooming

As a dog groomer I purchased some masks to keep me safe when dealing with dog hair. These are very comfortable to wear, easy to maintain and look great! I've noticed a big difference in my breathing since using these for de-sheds and nail trims and will continue to use them! Highly recommend

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Gina,

Thank you for your glowing review.

We’re delighted to hear our masks are helping you breathe easier while grooming and keeping you comfortable during de-sheds and nail trims.

We appreciate your recommendation and support.

Best regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

i love cambridge masks

i love cambridge masks, i use the non valve ones, the designs are fantastic and are comfortable..

the speed of delivery and easy to use website make it a great experience

September 4, 2024
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Kim,

Thank you for your kind words.

We’re pleased to hear you love our non-valve masks and their designs, and that you’ve had a smooth experience with our website and delivery. Your support means a lot to us.

Best regards,
The Cambridge Mask Co. Team

Rated 4 out of 5 stars

Easy to order

Easy to order, speedy delivery. Comfortable masks with optional head straps that can make a good fit

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Rachel,

Thank you for your review.

We’re glad to hear you found the ordering process easy, delivery speedy, and the masks comfortable with a good fit. We appreciate your feedback and support.

Kind regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Comfortable and stylish with no foggy glasses

We have been using and enjoying clean breathing for over five years now and use nothing but Cambridge Masks as our go-to filter from pathogens and pollution as a regular part of our daily attire. These revolutionary masks are so comfortable too. There are so many colours and styles to choose from I can’t make up my mind which one to get, so I buy many at a time!

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Kirt and Lisa,

Thank you for your wonderful review and for being loyal Cambridge Mask wearers for over five years.

We’re pleased to hear our masks have become a trusted part of your daily routine and that you enjoy the comfort, style, and choice of designs. Your continued support means a lot to us

Best wishes,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Great masks

Comfortable, effective and stylish masks.

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Sean,

Thank you for the 5-star review.

We’re so glad you’re enjoying the comfort, effectiveness, and style of our masks — the perfect combo for clean breathing. Your support means a lot to us

Best regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Easy to use and comfortable

Easy to use and comfortable

February 1, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Hal,

Thank you for your 5-star review.

We’re so glad to hear you find the mask easy to use and comfortable — that’s exactly what we aim for.

Kind regards,
The Cambridge Mask Co. Team

Rated 3 out of 5 stars

Never sick with Cambridge Mask

I’ve been wearing Cambridge Masks since 2019. I discovered them when looking for an option to wear when travelling as I got tired of getting sick every time I flew. I have not been sick since starting to wear Cambridge Masks.

My only issue is the sizing has changed so much, I no longer can find a perfect fit. I used to wear medium which fit perfect, but now I have to wear a small and pull the ear bands to break the seams so they reach my ears. The medium is too large for my face and the small just barely covers. I wish sizing would improve for adults/women.

April 1, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Wendy,

Thank you for sharing your experience and for being a loyal Cambridge Mask wearer since 2019 — we’re delighted to hear our masks have helped you stay healthy while travelling.

We’re sorry to hear about the recent sizing challenges. Your feedback is valuable, and we’ll be sure to share it with our product team as we continue working to improve our fit range for adults.

Best regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Great company, great masks

These masks are great quality and customer service is very good too. Highly recommend this company.

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Rosie,

Thank you so much for your kind words.

We’re thrilled to hear you’re happy with the quality of our masks and our customer service. Your recommendation means a lot to us.

Best wishes,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

I wear my mask for cycle commuting

I wear my mask for cycle commuting in London, it lasts much longer than disposables and is far more comfortable than other products. It also keeps my face warm in winter. I'm a hearing aids wearer too and the strap at the back is a useful addition so the loops don't interfere with those.

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Ben,

Thank you for sharing your experience

We’re so pleased to hear your mask has been a comfortable, long-lasting companion for your cycle commutes — and that it’s been helpful with your hearing aids too. It’s great to know it’s keeping you warm in the winter as well!

Best regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Perfectly comfy

These masks are so comfy that I have no qualms about long flights. They also fit my large face.

March 30, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Rochelle,

Thank you for your lovely feedback.

We’re so glad to hear your mask fits comfortably and makes long flights that much easier. It’s great to know it works well for you.

Best regards,
The Cambridge Mask Co Team

Rated 5 out of 5 stars

A must buy product for anyone who needs to wear a mask

The company have an amazing range of masks to choose from and the customer service team are super friendly and always willing to answer any questions you have. I was measuring in between sizes when I purchased and I didn't want to spend money on something that would be too big or too small but the customer service team were absolutely brilliant in helping me to find a mask that was the correct size. Being Immunocompromised means I have to protect myself from germs and sickness as much as I can so knowing that I can buy from a company that sells such a vast range of colourful and patterned products has me reassured, although my bank account not so much!!

January 24, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Lil,

Thank you so much for your wonderful review.

We’re delighted to hear that our team could help you find the perfect fit and that our range of designs brings you both protection and peace of mind. It means the world to us to know we can support you in staying safe while adding a splash of colour to your day.

Kind regards,
The Cambridge Mask Co Team

Rated 5 out of 5 stars

Breathable and pleasant

Breathable and pleasant, yet highly protective.

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Sophie,

Thank you for your lovely feedback.

We’re so pleased to hear you find your mask both breathable and protective — that’s exactly what we aim for.

Best wishes,
The Cambridge Mask Co Team

Rated 5 out of 5 stars

Me and my husband have been using these…

Me and my husband have been using these masks since 2022. My husband wears one daily to work in as I am vulnerable so we can’t risk him bringing infections home. They are good masks. He uses the ear loops and I use the head strap. It’s good to have an N95 equivalent mask that is reusable.

April 1, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Naomi,

Thank you for sharing your experience

We’re so glad to hear that our masks have been helping you and your husband stay protected since 2022. It’s wonderful to know you both find the different strap options comfortable and that the reusable N95-equivalent protection gives you peace of mind.

Kind regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Great value masks with excellent…

Great value masks with excellent filtration technology. Have kept me safe throughout the covid pandemic and continuing to do so. Thanks Cambridge Mask

April 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Rob,

Thank you for your kind words.

We’re delighted to hear our masks have kept you safe throughout the pandemic and continue to do so. We truly appreciate your trust in our filtration technology and your continued support.

Best regards,
The Cambridge Mask Co Team

Rated 5 out of 5 stars

Pretty good

CambridgeMask delivers reliable protection with high filtration efficiency. The durable material ensures a secure fit and the design is both modern and stylish. Although it's a bit heavier than expected, its robust build and longevity make it a strong choice for everyday use.

March 2, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Alex,

Thank you for sharing your feedback.

We’re pleased to hear you appreciate the reliable protection, durability, and style of our masks. Your comments on the build and longevity mean a lot to us, and we’re glad they’ve made a positive impact on your everyday use.

Best wishes,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

It is a really good product

It is a really good product. Well made, fits well, fully adjustable, and above all, does the job of protecting me from whatever unpleasantness I would otherwise be breathing in. I wear it on my bike, to protect from pollution; and on public transport, to protect from pollution and bugs. It is excellently suited to both.

March 3, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi James,

Thank you for your wonderful review!

We’re delighted to hear the mask is keeping you protected from both pollution and bugs, whether you’re cycling or on public transport.

It’s great to know you’re happy with the fit, adjustability, and quality, too.

Kind regards,
The Cambridge Mask Co. Team

Rated 5 out of 5 stars

Really comfy to wear for long periods…

Really comfy to wear for long periods and a great fit. The headband makes it feel very secure

April 1, 2025
Unprompted review
Cambridge Mask Co. logo

Reply from Cambridge Mask Co.

Hi Trudi,

Thank you for your lovely feedback!

We’re so pleased to hear you find your mask comfy for long wear and that the headband gives you a secure fit. Comfort and protection are exactly what we aim for!

Kind regards,
The Cambridge Mask Co Team

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