Replacement bay window in an old farmhouse. Communication was good. Measurements spot on, especially as the walls they were inserting the window into were - not plumb straight. Staff and fit... See more
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Review summary
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What people talk about most
Reviews shaping this summary
After a prompt response to our enquiry the team from Holsworthy came out and measured throughly. Sam, Dan & Dave came to replace the conservatory roof glass, door and numerous window panes. In some... See more
Company replied
Really impressed with the service from Camel glass. Andrew was great during the survey — nothing was too much trouble, and he made sure everything was just right from the start. The two fitters were f... See more
Company replied
From making initial contact with Camel Glass Steve arranged to visit. He really helped in guiding me through the different options of doors. I initially wanted a bi-fold door, but in the end decided a... See more
Company replied
Company details
- Window Installation Service
- Aluminum Window Manufacturer
- Door Manufacturer
- Door Supplier
- Glass and Mirror Shop
Written by the company
Camel Glass & Joinery is a premier provider of bespoke glass and joinery solutions, serving customers across Cornwall and Devon. With over 40 years of industry experience, we specialize in creating custom glass installations, high-quality joinery, and innovative architectural glazing for both residential and commercial projects. Our team of skilled craftsmen and dedicated professionals ensures that every project is completed to the highest standards of quality and precision. At Camel Glass, we pride ourselves on our commitment to customer satisfaction. From initial consultation to final installation, we work closely with our clients to understand their unique needs and deliver solutions that exceed expectations. Our wide range of services includes the design and installation of windows, doors, conservatories, glass balustrades, splashbacks, and more. Choose Camel Glass & Joinery for exceptional craftsmanship, personalized service, and stunning results that transform your spaces. Visit us at Camel Glass today to learn more.
Contact info
Trenant Industrial Estate, Wadebridge, Cornwall, PL27 6HB, wadebridge, United Kingdom
- 01208814581
- mroy@camelglass.co.uk
- camelglass.co.uk
4.8
Excellent
176 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What a great experience
What a great experience, and what lovely guys. Very polite, on time (9 am on the dot) made no mess and did a great job.
I can genuinely say they provided us with perfect service. If only everyone was like that !
Well done guys, and thank you.
May 8, 2025
Unprompted review
Good service
Good service throughout. Jimmy came out to do the fitting he was excellent. Friendly, knowledable and left no mess. Will definitely use again.
May 2, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Dave,
Thank you so much for the 5-star review! We're thrilled to hear you had a great experience and that Jimmy provided excellent service. We'll be sure to pass your kind words on to him. It’s great to know everything was left clean and tidy – just how it should be! We really appreciate your support and look forward to working with you again in the future.
Excellent!
Excellent service from start to finish - thank you! Measured windows, ordered, booked us in earlier than expected- which was great! Finished today, 4 workmen a lot of the time- friendly, polite, worked around us! Moved items & put back after, Cleaned up every day when they had finished. Quite partial to a piece of cake & cuppa at lunch times!😅 which is what I like to do for good work men! Great bunch of lads & team work! Love our new windows & door! Thank you so much Chris,Frank, Sam & Logan & Camel Windows. Will not hesitate to recommend your company! 🤗👍🏻
April 29, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Sidney,
Thank you so much for your fantastic review! We're absolutely delighted to hear that you’re so happy with your new windows and door. It’s great to know the team – Chris, Frank, Sam, and Logan – made the whole process smooth, friendly, and tidy from start to finish.
We really appreciate your kind hospitality, it means a lot to our team when customers go the extra mile.
Your recommendation means the world to us. If you ever need anything in future, you know where we are!
Warmest regards,
The Camel Team
Excellent quality
Installers arrived as promised and installed my new patio doors quickly and without any mess. A neat and professional job. Good value for money.
April 3, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi John,
Thank you so much for your wonderful review! We're delighted to hear that you’re pleased with the quality of your new patio doors and the professional installation service you received. It’s great to know that our team delivered a neat, efficient job and that you found it good value for money. We truly appreciate your support and hope you enjoy your new doors for many years to come!
Door looks just great.
Door looks just great.
Tim and Dave did a very professional job, Thank you.
March 31, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Lionel,
Thanks so much for the great review! We're really pleased to hear that you're happy with your new door and that Tim and Dave delivered such a professional job. We'll be sure to pass along your thanks—they’ll really appreciate it.
Thanks again for choosing Camel Glass!
Best regards,
The Camel Glass Team
Really pleased with everything
Our whole experience with Camel Glass has been excellent but beyond the professionalism of Miles in the sales team through to surveys and beyond we really need to ‘big up’ the incredible installation team! Leigh and Stuart were just amazing! 28 windows and 4 doors is no mean feet and we couldn’t have asked for better. They were prompt, professional, hard working and their workmanship was perfect, even working around us in our busy home. I think our labs will miss their company (and us too) just one unique window and a few minor items to finish off at a later date but we’re chuffed to bits with what has been completed to date. Thank you Leigh and Stuart!
April 4, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Michelle,
Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you’re so pleased with your experience—from Miles in the sales team right through to the final touches. We'll be sure to pass on your kind words to Leigh and Stuart—they’ll be over the moon to know their hard work and dedication made such a positive impact. Installing 28 windows and 4 doors is no small task, and it’s fantastic to know they handled it with such professionalism and care, even with a busy household (and some lovely labs!) around them.
We look forward to completing the final bits soon, and in the meantime, thank you again for choosing Camel Glass!
Amazing service
Jimmy and glen came round and replaced our window units, friendly, knowledgable.
Absolutely brilliant service and so professional. We would highly recommend using Camel Glass.
March 26, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Amanda,
Thank you so much for the amazing 5-star review! We're so glad Jimmy and Glen were able to provide friendly, knowledgeable, and professional service when replacing your window units. Your kind words and recommendation mean a lot to us — we really appreciate you taking the time to share your experience.
All the best,
The Camel Glass Team
Very efficient
Arrived on time. Very efficient and courteous service.
March 21, 2025
Unprompted review
All good again thank you
i had 3 windows put in. This is tge second time i have used Camel Glass Holsworthy and they were very good again thank you. All went smoothly and i didnt have to wait long for the windows, thank you very much
March 3, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
We're delighted to hear that you had another great experience with Camel Glass. It’s wonderful to know that everything went smoothly and that you were happy with the service and turnaround time. We truly appreciate your continued trust in us and look forward to helping you again in the future.
They have been excellent with the…
They have been excellent with the design and fitting.
Leigh and Stuart and some others were great fitters, very pleasant people and great fitters.
The windows look truly beautiful. Thank you.
March 13, 2025
Unprompted review
Door made wrong and refused to rectify
I ordered a new front door for my customer. They misread my email stating I needed LH hinged and they made it RH hinged. They sent a quote with an image of a door with a door handle on the RH side as I requested but claim the handle is there for illustration purpose only. The quote had no key stating what the image showed. They refused to remake the door, given that they could re-sell the wrong door. They offered £150 refund or a half price new door, if the wrong door was returned. They were rude, ignored my calls and emails many times. In the end my customer decided to take the refund and swop the light switch. They ignored both our emails, I presume thinking if they ignored us we would give up on the £150 refund. They did eventually refund the £150 after 5 emails and 2 phone calls. I will never use them again and would advise others never to use them.
February 3, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
We’re sorry to hear about your experience. We always strive to provide clear communication and fair resolutions for our customers. While we regret the misunderstanding regarding the door specification, we offered a compromise to help resolve the situation. We appreciate your feedback and will take it into account
Great Service
We have had all our windows replaced by Camel & they are of a high quality. The last window to be fitted yesterday was our Bi-Fold Doors out of our kitchen & they look brilliant. Your fitters Gavin & Mike did a great job & as with all your staff were polite, helpful & tidy. We can't recommend you highly enough. Great service.
March 10, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Stuart,
Thank you for your amazing 5-star review! We're thrilled to hear that you're pleased with the quality of your new windows and Bi-Fold doors. It’s wonderful to know they look brilliant in your kitchen!
Gavin, Mike, and the entire team take great pride in their work, so your kind words about their professionalism, politeness, and attention to detail mean a lot. We truly appreciate your recommendation and are grateful for your support.
If we can help with anything in the future, please don’t hesitate to get in touch. Enjoy your new doors!
Would highly recommend Camel Glass
Mike & Graham were great guys. They were very clean and tidy workers and nothing was too much trouble for them. We would highly recommend Camel Glass.
March 7, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Hi Christine, thank you so much for your kind words and the 5-star review! We're thrilled to hear that Mike and Graham made such a positive impression. We pride ourselves on providing clean, professional service, and it’s wonderful to know that it showed. We truly appreciate your recommendation and look forward to helping you again in the future. Thanks again from all of us at Camel Glass!
Mike and Graham and the team did a…
Mike and Graham and the team did a lovely job this week. We are very happy with the work and they were extremely friendly and professional. We are all looking forward to enjoying the conservatory.
March 6, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear Adam,
Thank you so much for your wonderful review! Mike, Graham, and the entire team will be delighted to hear your kind words. We’re thrilled that you’re happy with the work and that our team made the experience both friendly and professional. It was a pleasure working on your conservatory, and we hope you enjoy it for many years to come!
If you ever need anything in the future, don’t hesitate to reach out.
Many thanks to Gavin and Mike for their…
Many thanks to Gavin and Mike for their excellent job. I am very happy with the kitchen window. Would highly recommend
February 27, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much, Joanne! We're delighted to hear that you're happy with your new kitchen window. Gavin and Mike will be thrilled to know their work was appreciated!
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything in the future, don’t hesitate to get in touch.
Amazing customer service by Martin
Amazing customer service by Martin today. Martin was friendly, respectful of the property and explained the process as he went along. He left everything neat and tidy and I'm really pleased with my new windows. Thank you Martin!
February 26, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much, Danica! We're thrilled to hear that you had an amazing experience with Martin. He takes great pride in his work, and your kind words about his friendliness, professionalism, and attention to detail mean a lot.
We're so glad you're pleased with your new windows! If you ever need anything in the future, don’t hesitate to reach out.
Stuart and Leigh did a great job on the…
Stuart and Leigh did a great job on the fitting of the door and window; swift, professional and happy to explain what they were doing as they went. Great service.
February 19, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you, Sean! We really appreciate your feedback and are delighted to hear that Stuart and Leigh provided a swift and professional installation while keeping you informed throughout the process.
If there's anything we can do to make your experience a 5-star one next time, please don't hesitate to let us know. We're always looking to improve!
Great experience from the point of the…
Great experience from the point of the first meeting to the glass staircase being fitted.
Really good service.
Malcolm Lacey.
February 7, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you, Malcolm! We truly appreciate your kind words and are delighted that you had such a positive experience from your first meeting with us to the fitting of your glass staircase. Providing great service is our top priority, and it's wonderful to hear that we met your expectations.
Jimmy & Graham did Camel proud
Jimmy & Graham were punctual, professional and friendly. They gave a
a first class job. The job wasn't an easy one but the finished job was perfect. I would not hesitate to recommend them or use them again.
February 7, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Dear John,
Thank you for your wonderful 5-star review! We’re so pleased to hear that Jimmy & Graham provided a punctual, professional, and friendly service. It’s always great to know that our team’s hard work and dedication make a difference.
We’ll be sure to pass on your kind words to Jimmy & Graham—they’ll be delighted to hear your feedback! We truly appreciate your recommendation and look forward to working with you again in the future.
A first-class job
We needed to replace wooden French windows and thought we knew what we wanted until we saw all the options. Di at Camel Glass was endlessly patient and helpful, and the crew who did the installation, Cobi, Euan and Chinny, have done a fantastic job. Not only is the workmanship remarkable and the restoration of the surroundings far better than we expected, but they were a personable and congenial group to have in the house. They did the job quickly and on the appointed date, the price was reasonable, and it's a great facelift for the house. Thanks to all.
February 17, 2025
Unprompted review
Reply from Camel Glass & Joinery Ltd
Thank you so much, Pat, for your wonderful 5-star review! We’re thrilled to hear how pleased you are with your new French windows and the entire experience with Camel Glass. Di will be delighted to know her patience and guidance made the process easier for you, and Cobi, Euan, and Chinny will be just as pleased to hear their hard work and friendly approach left such a positive impression. It’s fantastic to know the installation exceeded your expectations and gave your home the perfect facelift. Your kind words mean the world to us. Thanks again for choosing Camel Glass – we truly appreciate your support!
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