Camel Glass & Joinery Ltd Reviews 176

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial contact to completion. Reviewers are particularly impressed with the high quality of the products and the meticulous attention to detail in their installation, often noting how beautiful the finished work looks. However, some customers also noted occasional issues with product suitability, such as a key design that caused damage to the door or a difficult-to-use handle. A few other people also felt that initial installations sometimes had problems, requiring subsequent visits from technicians to rectify the issues.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for being efficient,... See more

Service

Consumers consistently report positive experiences with the service, highlighting professionalism and... See more

Product

Clients share positive opinions on product quality and design. Many customers are delighted with their new... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are pleased with the stunning appearance and... See more

User experience

People report positive experiences with user experience. Customers describe the process as smooth, seamless,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a prompt response to our enquiry the team from Holsworthy came out and measured throughly. Sam, Dan & Dave came to replace the conservatory roof glass, door and numerous window panes. In some... See more

Company replied

Rated 5 out of 5 stars

Really impressed with the service from Camel glass. Andrew was great during the survey — nothing was too much trouble, and he made sure everything was just right from the start. The two fitters were f... See more

Company replied

Rated 5 out of 5 stars

Very efficient first class service. Prior to fitting, the office told us at all times when the next step would be taken (ie measuring, templating, etc.).Cobi and Giles were friendly and polite, and di... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service from beginning to end. I have to add that Sam and Dan who were our installers were prompt, very professional, and thoroughly cleaned up on completion. My new doors look absolutely st... See more

Company replied


Company details

  1. Window Installation Service
  2. Aluminum Window Manufacturer
  3. Door Manufacturer
  4. Door Supplier
  5. Glass and Mirror Shop

Written by the company

Camel Glass & Joinery is a premier provider of bespoke glass and joinery solutions, serving customers across Cornwall and Devon. With over 40 years of industry experience, we specialize in creating custom glass installations, high-quality joinery, and innovative architectural glazing for both residential and commercial projects. Our team of skilled craftsmen and dedicated professionals ensures that every project is completed to the highest standards of quality and precision. At Camel Glass, we pride ourselves on our commitment to customer satisfaction. From initial consultation to final installation, we work closely with our clients to understand their unique needs and deliver solutions that exceed expectations. Our wide range of services includes the design and installation of windows, doors, conservatories, glass balustrades, splashbacks, and more. Choose Camel Glass & Joinery for exceptional craftsmanship, personalized service, and stunning results that transform your spaces. Visit us at Camel Glass today to learn more.


Contact info

4.8

Excellent

TrustScore 5 out of 5

176 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quality product and installation

Great installation service by Phill and Caine. They showed up on time, got on with the job, fitted the door quickly and properly and left my house tidy.
Nice door, good value.
Highly recommended

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Replacement bay window.

Replacement bay window in an old farmhouse.
Communication was good.
Measurements spot on, especially as the walls they were inserting the window into were - not plumb straight.
Staff and fitters, excellent and polite.

A cracked beading on the window was photographed and replaced promptly.

Two other jobs, concerning other suppliers' products were also rectified.

Very pleased, and would recommend.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Sam and Dan ,

Sam and Dan ,
Did a great job fixing our patio doors and an upstairs window. They knew what the issue was and corrected it very quickly.
Great service as I only contacted Camel Glass today and they were out later the same afternoon. Excellent.

April 30, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Great to hear Sam and Dan were able to get everything sorted so quickly. We’ll be sure to pass your feedback on to them — they’ll really appreciate it.

Thanks for highlighting the same-day response too, it’s something we always aim for. Glad we could help!

Rated 5 out of 5 stars

Professional installation

Professional installation from start to finish. Really pleased with door. All left clean and tidy like they had never been there

April 28, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for your review!

We’re really pleased to hear you’re happy with your new door and that everything ran smoothly from start to finish. It’s great to know the team left everything clean and tidy—that’s exactly the standard we aim for on every installation.

We’ll be sure to pass your feedback on to the team. Thanks again for choosing us!

Rated 5 out of 5 stars

We've had 2 more pvc windows fitted

We've had 2 more pvc windows fitted. The guys have done a great job and the windows look lovely. Everything was left clean and tidy. All the staff are very friendly and professional. Highly recommended.

Holsworthy

April 23, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for taking the time to leave another review.
We’re really pleased to hear you’re happy with your new windows and that the Holsworthy team provided a professional and tidy installation. We’ll be sure to share your feedback with them.
Your continued support is very much appreciated.

Rated 5 out of 5 stars

Great communication

Great communication with the Barnstaple office and a smooth friendly install from Jimmy and Glen. Thank you!

April 20, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Hi Nigel,

Thank you for taking the time to leave us such a great review. It’s fantastic to hear that the Barnstaple team kept communication clear throughout, and that Jimmy and Glen delivered a smooth, friendly installation on the day.

We’ll be sure to pass your comments on to them – they’ll really appreciate it.

Many thanks again for your support,
The Camel Glass Team

Rated 5 out of 5 stars

Glass Balustrades

A smooth and seamless experience from James’ initial visit to measure/ quote to today’s installation by Jimmy and Glen. Efficient and professional. Would definitely recommend.

April 20, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Hi Lynne,
Thank you for your lovely review. We’re so pleased to hear everything ran smoothly from James’ initial visit through to installation with Jimmy and Glen. It’s great to know the team delivered an efficient and professional experience throughout.
We really appreciate your recommendation and your support.
Many thanks,
The Camel Glass Team

Rated 5 out of 5 stars

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Dave and Jimmy who fitted my bifold doors! They did an excellent job. Nothing was too much trouble and really went the extra mile. Will certainly be recommending you to other people thanks again

March 30, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you so much for your kind words — we really appreciate you taking the time to leave this review.

It’s great to hear that Dave and Jimmy made such a positive impression. We’ll be sure to pass your feedback on to them — they’ll be delighted to know their hard work and attention to detail didn’t go unnoticed.

We’re especially pleased that you’re happy with your new bifold doors and that you felt the team went the extra mile — that’s exactly the standard we aim for on every installation.

Thank you again for your recommendation, it really does mean a lot to us.

— The Camel Glass Team

Rated 5 out of 5 stars

Fast, efficient and effective assistance

Emailed the Holsworthy Branch with a small issue late one afternoon, within 45 mins I had a reply and an offer of an assessment visit the following morning. At the time offered a member of Camel Glass attended and quickly identified the issue and explained how it could be rectified. Within 30 minutes the issue had been fixed. From first contact to the problem being fixed I experienced professional first class service.

March 5, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for your kind review. We’re pleased to hear our Holsworthy team were able to respond quickly and resolve the issue for you. Providing prompt, professional service is something we take great pride in, so it’s great to know this was your experience.

We really appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Top class Camel

Very friendly, fast and efficient. Cleaned up and removed all materials not needed. Took great pride in their work, highly recommended. Very polite and happy in their work. Thank you to Camel and your great staff. Mike and James are a credit to the company

February 26, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for your lovely review.

We’re delighted you’re happy with the service and the care taken on site. Mike and James will really appreciate the mention — they’re a great asset to the team.

Thanks again for choosing Camel Glass and for your recommendation.

Rated 5 out of 5 stars

Jimmy, Glen and Bradley clearly know their trade

Jimmy, Glen and Bradley clearly know their trade and fitted a new, sealed unit to our 'Atlantic-facing' picture window with expertise and care. They also left the internal and outdoor work area clean and neat. They are polite, friendly and approachable. We would unhesitatingly recommend them and Camel Glass& Joinery.

February 26, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for your wonderful feedback.

We’re pleased to hear the installation was carried out with care and expertise, especially on an Atlantic-facing window where quality really matters. Jimmy, Glen and Bradley will be grateful for the recognition.

We truly appreciate your recommendation and your kind words about the team.

Rated 5 out of 5 stars

Prompt, professional and very reasonable service

After a prompt response to our enquiry the team from Holsworthy came out and measured throughly. Sam, Dan & Dave came to replace the conservatory roof glass, door and numerous window panes. In some truly horrible weather they turned up when they said they would, worked diligently and professionally. Every day they left the house clean and tidy and somehow kept cheerful as well. They have done a brilliant job and we are very pleased. Many thanks Holsworthy Camel Glass!

February 20, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Thank you for your lovely review — we really appreciate you taking the time to share your experience.

We’re so pleased you were happy with the prompt response and the work carried out by our Holsworthy team. Sam, Dan and Dave will be delighted to hear your kind comments, especially given the challenging weather conditions!

It’s great to know you’re pleased with the finished result. Thank you again for choosing Camel Glass.

Rated 5 out of 5 stars

Had an inside pane on our bifold doors…

Had an inside pane on our bifold doors shatter for no visible reason. Jimmy & Glen replaced the unit- efficient, friendly and informative. Pane was cleaned and the seals on the other doors checked at the same time before departure.

February 23, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Thank you for your review — it’s much appreciated.

Sorry you experienced the issue with the pane, but we’re glad Jimmy and Glen were able to sort it promptly and carry out the additional checks before leaving.

We’ll pass your feedback on to them — they’ll be pleased to hear it.

Rated 5 out of 5 stars

The service you get is fantastic

The service you get is fantastic. Julian was very patient with our indecision and was really helpful. There knowledge, experience and products are excellent.
Also the fitters (Danny and Craig) were very good. They tidied up and you would never have known they were there, apart from a lovely new door being there!

February 20, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Hi Sarah,

Thank you very much for your fantastic 5-star review. We’re delighted to hear you had such a positive experience with us.

Julian will be pleased to know his patience and guidance made the decision process easier — we completely understand that choosing the right door can take time, and we’re always happy to help.

It’s also great to hear Danny and Craig looked after you on installation day and left everything spotless. We’ll be sure to pass your kind comments on to them.

Thank you again for choosing Camel Glass and for your recommendation — it really does mean a lot to the whole team.

Rated 5 out of 5 stars

New window Pannal

Jimmy and Tom were very pleasant, done a good job ,No mess ,would recommend them .very pleased

February 19, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Hi Maggie,

Thank you so much for your lovely review. We’re delighted to hear you’re pleased with your new window panel and that Jimmy and Tom did a great job. I’ll be sure to pass your kind comments on to them — they’ll really appreciate it.

Thank you for the recommendation, it means a lot to us.

The Camel Glass Team

Rated 5 out of 5 stars

Polite, friendly and very high standard of work

We had a new front door (replaced under guarantee) fitted by Jimmy and Glen this morning. Delightful friendly blokes who went out of their way to doing a great job. We were very impressed by them and the work they did. Thanks guys - you’re a credit to your company!

February 18, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Hi Nick,

Thank you very much for your kind review. We’re delighted to hear that Jimmy and Glen made such a positive impression and that you’re pleased with the new front door.

It’s great to know their friendly approach and high standard of workmanship stood out — they’ll be proud to hear your comments. I’ll make sure your feedback is passed straight on to them.

Thanks again for taking the time to share your experience.

The Camel Glass Team

Rated 5 out of 5 stars

Had balustrade fitted a couple of years…

Had balustrade fitted a couple of years back. Slight issue with a few panels in the strong winds. Camel Glass came out promptly and sorted with next to no fuss. Jimmy and Glen were super polite and professional, and went over and above to sort out everything so it looks perfect again. Top guys and much appreciated.

February 13, 2026
Unprompted review
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Reply from Camel Glass & Joinery Ltd

Thank you for taking the time to leave such a great review, Toby.

We’re really pleased we could respond quickly and resolve the issue with minimal fuss. Jimmy and Glen will be delighted to hear that their polite, professional approach and extra effort helped get everything looking perfect again.

We truly appreciate your support and your kind words about the service.

— The Camel Glass Team

Rated 5 out of 5 stars

Tom & Graham from Camel Glass…

Tom & Graham from Camel Glass Barnstaple North Devon , have completed a Door installation for us,and were very friendly and carried out there work with care, Thank You so much. Would certainly use them again.

February 11, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Hi Joe,

Thank you very much for taking the time to leave us such a great review. We’re really pleased to hear you’re happy with your new door and that Tom and Graham looked after you, worked carefully, and made the experience a positive one.

I’ll be sure to pass your kind comments on to them – it will mean a lot.

We truly appreciate your support and we’d be delighted to help again in the future.

All the best,
The Camel Glass Team

Rated 5 out of 5 stars

Great company from start to finish.

Great company from start to finish.
Quick at responding and the fitters Gavin and Adam were very nice guys and did a great job.
Overall 10/10

February 5, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Hi Julie,

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear you were happy with the service from start to finish. I’ll be sure to pass your kind comments on to Gavin and Adam — they’ll really appreciate it.

Thanks again for choosing Camel Glass, and if we can help with anything in the future, just let us know.

Rated 5 out of 5 stars

JImmy and Glen

JImmy and Glen were amazing. Lovely friendly people. Kept everything nice and tidy and cleaned up well after there selves.

February 5, 2026
Unprompted review
Camel Glass & Joinery Ltd logo

Reply from Camel Glass & Joinery Ltd

Thanks so much for taking the time to leave a review ⭐️

We’re really pleased to hear that Jimmy and Glen looked after you so well. Being friendly, tidy, and respectful in our customers’ homes is something we take a lot of pride in, and it’s great to know this came across. We’ll be sure to pass your kind words on to them.

Thanks again for choosing Camel Glass – it’s really appreciated.

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