good service/easy website to work with. They wanted to get a lot of money out of my insurance because of some damage to the vehicle. I thought initially this is a scam, but actually after explain... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Camplify is an easy to use website, with a search function allowing you to look for vans that are available for your trip. Different levels of insurance cover. Easy to understand, easy to book too.
Company replied
Listers who don’t respond to booking requests within a week, should be made inactive. I had a couple requests that never responded and bookings were cancelled by Camplify. This isn’t helpful if you’re... See more
Company replied
We had another great easter get away using outback2sea. Customer service was excelent as always. Had couple small issues with van. Greg the owner was quick to fix them so we could enjoy our holiday. N... See more
Company replied
Company details
Written by the company
Camplify is a leading peer-to-peer digital marketplace platform safely connecting RV owners to hirers. We proudly offer the widest variety of caravans, campervans and motorhomes available across Australia, New Zealand, UK and Spain. We're on a mission to become the world’s largest and most trusted caravan & campervan sharing community making ‘van life’ accessible to all.
Contact info
Australia
- camplify.com
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Would have preferred refund back onto…
Would have preferred refund back onto my card rather than credit. Apart from that all good.
June 23, 2026
Reply from Camplify
Thank you for your feedback, and we completely understand the preference for a direct refund over credit! We will pass this feedback to the relevant team. We're glad everything else about your experience was great, and we appreciate you letting us know!
Camplify discount during winter period
Camplify discount during winter period. Campervan hire in Kangaroo Island was an excellent experience.
June 3, 2026
Reply from Camplify
Thank you for sharing this lovely feedback! We're so glad the winter discount helped make your Kangaroo Island campervan adventure an excellent one. Happy travels, and we hope to see you exploring again soon!
Reply from Camplify
Thank you so much for the recommendation! We're thrilled you had a great experience with Camplify. Happy travels, and we look forward to welcoming you back for your next adventure!
Very straight forward to use and easy…
Very straight forward to use and easy to navigate.
June 8, 2026
Reply from Camplify
Thank you for the kind words! We're so glad you found Camplify straightforward and easy to navigate. Happy travels, and we hope to have you back for your next adventure soon!
Reply from Camplify
Thank you for the great feedback! We're so glad the booking process was easy and communication was spot on - that's exactly the experience we love to hear about. Happy travels, and we hope to see you on the road again soon!
Everything was handled competently and…
Everything was handled competently and professionally.
The van was in pristine condition.
Owners were lovely and provded great service.
Thanks for my happy 2 weeks
June 28, 2026
Reply from Camplify
Thank you so much for this wonderful feedback! We're thrilled the van was in pristine condition and that the owners provided such lovely, professional service for your two weeks away. It's reviews like yours that make us so proud of the Camplify community - happy travels until your next adventure!
Appreciated flexibility
In the end, I decided to buy my own van, so I appreciated the flexible cancellation policy.
The owner waa also cool with my decision and wished us well on our caravan
ing journey.
What is lovely community!
June 15, 2026
Reply from Camplify
That's such exciting news about your new van, and we're so glad our flexible cancellation policy made the transition smooth for you! It's wonderful to hear the owner was so supportive too - that kind of community spirit is exactly what makes Camplify special. Wishing you many happy adventures on the road ahead, and we hope to see you back hiring or listing with us in the future!
Reply from Camplify
Thank you for the great feedback! We're glad to hear the process was nice and simple — that's exactly what we aim for. We look forward to having you out on the road with Camplify soon!
Delayed refund and fee to pay
We have used Camplify before without issue. This time we booked – and paid for – a van only to receive an email minutes later saying sorry the van is no longer available. Account credited with funds to re-use or you can request a refund, which we did. I've just found out we could wait up to 21 days to receive this and will have to pay a processing fee for our troubles.
June 19, 2026
Reply from Camplify
We're truly sorry to hear about this experience. We've flagged this with our Accounts Team who will be in touch to look into your refund and work to get this resolved as quickly as possible. We sincerely appreciate your loyalty as a returning customer and hope we can restore your confidence in Camplify.
Reply from Camplify
Thank you for the positive feedback and for taking the time to share such a helpful suggestion! We appreciate you highlighting the pickup location visibility during the booking process and will absolutely pass this on to our team for consideration. We hope to have you out exploring with Camplify again soon!
It is easy to book camper
It is easy to book camper, and you get everything you need but it would be good to have a better idea of the area of were the pickup is when booking it.
June 13, 2026
Reply from Camplify
Thank you so much for your kind words and for choosing Camplify for your adventure! We're thrilled to hear that the booking process was easy and that you had everything you needed for your trip. We've noted your feedback about displaying pickup location details during the booking process and will pass this on to the relevant team to help improve the experience for future hirers.
terrible customer service follow up
I book once a year, this is my 4th year. While booking I was offered a 100$ discount promo fee (KING100) when trying to use it it would not work( it specifically stated it was valid between the 2nd and 5th of june) I spoke to two robots who both said they would refer the question to a human. I heard nothing. Then I called, chosse the call back option. never heard from you. Then I tried emailing you again. Still no reply. Very frustrating
June 13, 2026
Reply from Camplify
We sincerely apologise for the frustrating experience with our response times. After reviewing the KING100 promotional code, we can confirm it was valid for bookings made between June 3rd and June 8th only, which unfortunately means it wouldn't apply outside of those dates.
Bookings were accepted twice and cancelled
We made two bookings for a camper van, both in turn were accepted, and we paid a deposit, only for the bookings to each be cancelled about a fortnight later. Our third booking appears (so far) to have been successful, but it seems far too easy for the owners to cancel without any kind of apology or penalty
June 13, 2026
Reply from Camplify
We're really sorry to hear you experienced two consecutive cancellations — we completely understand how disheartening and stressful that must have been, particularly when planning ahead. We want to assure you that we will be looking into this further and reviewing the circumstances surrounding both cancellations. We're glad your third booking is looking positive and hope you have a wonderful adventure with Camplify!
Great communication and follow up emails
June 20, 2026
Reply from Camplify
Thank you for the lovely feedback! We're so glad our communication and follow-up emails have been hitting the mark — we want every step of your Camplify journey to feel supported. We look forward to having you out on the road again soon!
Listers who don’t respond to booking…
Listers who don’t respond to booking requests within a week, should be made inactive. I had a couple requests that never responded and bookings were cancelled by Camplify. This isn’t helpful if you’re trying to book in a high demand time. You need a response in a timely manner.
June 13, 2026
Reply from Camplify
Thank you for sharing this feedback — we completely understand how frustrating it can be to have booking requests go unanswered, especially during high-demand periods. We take owner responsiveness seriously and have passed your feedback on to our team to review. We hope we can match you with the perfect van for your next adventure with Camplify!
Reply from Camplify
Thank you so much for the glowing feedback! We're thrilled to hear our communication hit the mark — keeping things clear and timely is something we're really passionate about. We can't wait to have you back on the road with Camplify again soon!
I had a discount code that wasn't…
I had a discount code that wasn't accepted.
My expectations for van & inclusions were not met. I took some time to draft a fair email, as I was not sure if my expectations were realistic.
Camplify response was not satisfactory- they know no attempt to address any of my concerns rather it required I click many links, read lots of documents, recontact van owner all of which is so time consuming, it's not worth doing (as well they know).
I consider camplify another dodge organisation and I would steer clear.
June 11, 2026
Reply from Camplify
We're truly sorry to hear your experience fell short of expectations — this is absolutely not the standard we hold ourselves to at Camplify. After looking into your discount code, we can confirm that JUNE100 was a promotional code valid for June 2025 and is unfortunately no longer active. Regarding your concerns about the van and inclusions, we'd encourage you to reach out to our Customer Support team directly so we can ensure these are properly addressed for you.
Reply from Camplify
Thank you for the great feedback! We're so glad to hear the process was quick and easy — that's exactly what we strive for. We hope to have you out on the road with Camplify very soon!
Daniel was extremely helpful
Daniel was extremely helpful, professional, and responsive throughout the entire process. He made everything smooth and stress-free, always taking the time to answer our questions and provide clear guidance. We really appreciated his support and excellent customer service.
Could you please let us know the process for receiving our refund and when we can expect the money to be returned?
June 17, 2026
Reply from Camplify
Thank you for the wonderful feedback — we'll be sure to pass your kind words on to Daniel! We're pleased to confirm that your refund was processed on 25 June, and we hope that has since landed with you successfully. We look forward to welcoming you back for another adventure with Camplify soon!
Good contact time and replies
Good contact time and replies, especially when we made a change to the booking dates & when unable to reach the owners - you helped make the connection happen in a timely manner
Having a connection with the owners of the van, was good.
June 8, 2026
Reply from Camplify
Thank you so much for this lovely feedback! We're thrilled to hear our team was able to step in and help bridge the connection between you and your owner smoothly and promptly. We hope you had an amazing adventure and can't wait to welcome you back on the road with Camplify!
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