I liked your website and found it very easy to navigate and indeed found a nanny position through your organization. The only thing I found difficult is very few potential clients didn’t specify where... See more
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Have used Canadian nanny 3 times now and have consistently been very happy with the results. All Nannie’s we’ve hired have been from this site and we are so appreciative for the ability to connect wit... See more
So 1 month after giving birth I was struggling with postpartum depression and trying desperately to find someone to help me with my daughter. I signed up in this website and suscribe as it is the only... See more
I have found 2 nannies via CanadianNanny.ca within a 5 year period..the most recent one I found within 24 hours.
Company details
Written by the company
CanadianNanny.ca is an online job posting service dedicated to assisting families in Canada to find a nanny, babysitter, adult caregiver, housekeeper, or pet sitter with a wide range of individuals available. With over 15,000 jobseekers registered searching for work across Canada, there is someone for everyone! There are a variety of membership options to suit every family, granting full access to the database. Every jobseeker has posted a 3-page profile stating their experience, qualifications, availability and contact information which is available to registered families. Families can register in just 5 minutes online at www.canadiannanny.ca and will have access to the database immediately. One place to solve all your care needs – nanny, babysitter, adult caregiver, housekeeper and pet sitter!
Contact info
United States
- canadiannanny.ca
3.8
Great
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 2 weeks
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We found an awesome nanny
We found an awesome nanny. I like the ease of communication. Paying for a month was pricey but worth it.
September 2, 2024
I missed the subscription cancellation…
I missed the subscription cancellation date by one day and I am unable to get a refund. Really disappointed considering how expensive the website is.
August 30, 2024
Technical issues lead to me being…
Technical issues lead to me being charged for a month subscription I did not use and had already canceled. I requested a refund the same morning I was charged but was declined. Not the customer service experience I expected.
August 24, 2024
All the profiles are written by AI
Almost all the nanny profiles are written by AI and all sound exactly the same! It makes it impossible to get a sense of what a nanny is like without talking to them. We got a lot of messages and nearly everyone uses the automatic message that expresses interest in the job. It was very difficult to know who was worth setting up a call with. The site also blocks sharing contact information which makes it difficult to connect outside of the site.
August 27, 2024
It was okay
It was okay. Sometimes the job posts are too broad and there is no format that parents or families follow to make it more easier to know who to message.
August 11, 2024
Satisfied Customer
I was able to find a qualified & experienced nanny! I appreciated the assistance in viewing profiles, reading reviews of candidates, & being able to converse with them prior to meeting in person. Unfortunately, there are a lot of people on this site that either don't show up for interviews or aren't really looking for a full-time, long-term job.
August 14, 2024
Great way to find a great nanny!
Im giving it 5 stars because we found 2 great nannies using this platform. I don’t quite understand why each time I would message 10+ nannies and not get any messages back. I’m not sure if people keep their profiles up when they’re not looking for work, so that process is a little frustrating. But I also got messages and that’s how I found both times.
August 13, 2024
I forgot to cancel my subscription…
I forgot to cancel my subscription after finding a nanny and it autorenewed. I reached out one day later thinking, like every other company this has happened with, they'd say, "Oh sure, I can see that you haven't logged in in weeks and didn't actually mean to let your subscription renew. Here's a refund." but instead they hit me with a defensive spiel about how "I agreed to these terms when I signed up" and how they're not required to give me a refund.
Guys, I know you're not required to. I was just asking because, human to human, it seems like a no-brainer.
But this is apparently that special kind of company that would rather nuke their brand and reputation for a couple extra bucks than treat people like people.
Won't be recommending this site to anyone.
August 6, 2024
Unprompted review
Scammers same job posting from a…
Scammers same job posting from a “Jennifer” too good to be true and the same posting keeps getting posted as a new job
Be careful
July 29, 2024
Unprompted review
Reply from CanadianNanny.ca
Thank you for taking the time to share your feedback. We're really sorry to hear about your experience with scammers on our platform. We understand how frustrating this must be, especially when you are seriously looking for work.
We continuously strive to improve our security measures and actively work on enhancing our scam detection techniques to create a safer environment for all our users. We also encourage our community to report any suspicious activities immediately, as this helps us take swift action.
If you could share more details about your encounters or have suggestions on how we can improve, please reach out to us at https://help.careguide.com/hc/en-us/requests/new. Your safety and satisfaction are our top priorities, and we're here to support you in any way we can.
Great Experience with CanadianNanny.ca
We found an amazing nanny who lives minutes from our house for a great rate.
July 18, 2024
Another great experience with CanadianNanny.ca!!!
This is the second time I have used the Canadian Nanny site and would recommend this to anyone looking for a secure ,informative and well organized site.
I’ve never experienced an issue with scammers like I have had with other sites. If you are looking for a nanny or a nanny position.I highly recommend CanadianNanny.ca and wholeheartedly give it a 5 star review!!
June 23, 2024
Clunky
You really have to send email notifications when there is a message in the inbox.
June 27, 2024
Reply from CanadianNanny.ca
Thank you for your feedback on our notification system. If your notification settings allow for it, you should receive email (or text) notifications when a new message arrives in your inbox. You can easily check and adjust these settings by navigating to 'Settings' and then 'Notifications'.
If your notifications are correctly set and you're still not receiving alerts for new messages, we encourage you to contact our support team at https://help.careguide.com/hc/en-us/requests/new so we can investigate. We're here to help resolve this issue so that you don't miss out on any important communications.
Too many scammers on this site
Too many scammers on this site: seriously pursuing work and it just makes it that much harder.
June 15, 2024
Reply from CanadianNanny.ca
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your experience with scammers on our platform. We understand how frustrating this must be, especially when you are seriously looking for work.
We continuously strive to improve our security measures and actively work on enhancing our scam detection techniques to create a safer environment for all our users. We also encourage our community to report any suspicious activities immediately, as this helps us take swift action.
If you could share more details about your encounters or have suggestions on how we can improve, please reach out to us at https://help.careguide.com/hc/en-us/requests/new. Your safety and satisfaction are our top priorities, and we're here to support you in any way we can.
Great but inflexible
Like: I found a nanny.
Dislike: very inflexible policies around cancellation. I canceled just a couple hours late and was charged an entire extra month and they wouldn’t reverse it.
May 23, 2024
Reply from CanadianNanny.ca
Thank you for taking the time to share your experience and feedback with us. We're glad to hear that you found a nanny through our platform, but we understand your concerns regarding our cancellation policy.
While our policies currently do not allow for refunds, we value your satisfaction and would like to ensure that the remaining time you've paid for is put to good use. Please reach out to our support team with your account email address at https://help.careguide.com/hc/en-us/requests/new, and we'd be happy to provide you with a credit that can be used at a later date.
We're continually working to improve our services and policies, and your feedback is important in this process. Thank you again for your feedback and for choosing our service.
Useless platform
In this platform there are many scammers with different names and different stories. Website dont care about them and never block them they are good for website they pay premium which is good for website and never block them so 3-4 years i am in this platform I see i messaged about thousands of families even one reply back to me never ever . Very useless website👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
May 25, 2024
Unprompted review
Reply from CanadianNanny.ca
Thank you for your feedback. We are very sorry to hear about your experience. We take reports of scammers very seriously and have several systems in place to detect and address suspicious activity. Our goal is to provide a safe and trustworthy platform for all users.
You can report any concerning family directly to us by marking their message as a scam. When you do this, our team will review the conversation, investigate the individual, and take appropriate action. However, it's important to note that our ability to take action is limited to activities that occur within our platform. We cannot monitor interactions that take place outside of our system. For this reason, we strongly recommend keeping all communication on-site, where we continuously monitor for any scam-like behaviour.
We value your feedback and are committed to improving our platform to better serve our community. If you have further concerns or need assistance, don't hesitate to contact our Care Support team directly at https://help.careguide.com/hc/en-us/requests/new. We can answer any questions or concerns you have.
Good but not great
Good but not great. We ultimately found a nanny out of it, but navigating the candidates wasn't easy. I think the AI tool that's used to auto-draft responses was getting in the way more than helping.
March 15, 2024
Reply from CanadianNanny.ca
Thank you for taking the time to share your feedback. We're glad to hear that you ultimately found a nanny, but we're sorry to learn that navigating through candidates was not as smooth as it should have been.
We appreciate your comments regarding our AI tool for auto-drafting responses. It's designed to streamline communication, but it sounds like some adjustments may be needed to serve our users better. We'll take your experience back to our team to see how we can improve this feature to make it more helpful rather than a hindrance.
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