CanadianNanny.ca Reviews 

110
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

I liked your website and found it very easy to navigate and indeed found a nanny position through your organization. The only thing I found difficult is very few potential clients didn’t specify where... See more

Rated 5 out of 5 stars

Have used Canadian nanny 3 times now and have consistently been very happy with the results. All Nannie’s we’ve hired have been from this site and we are so appreciative for the ability to connect wit... See more

Rated 1 out of 5 stars

So 1 month after giving birth I was struggling with postpartum depression and trying desperately to find someone to help me with my daughter. I signed up in this website and suscribe as it is the only... See more

Rated 5 out of 5 stars

I have found 2 nannies via CanadianNanny.ca within a 5 year period..the most recent one I found within 24 hours.

Company details

Written by the company

CanadianNanny.ca is an online job posting service dedicated to assisting families in Canada to find a nanny, babysitter, adult caregiver, housekeeper, or pet sitter with a wide range of individuals available. With over 15,000 jobseekers registered searching for work across Canada, there is someone for everyone! There are a variety of membership options to suit every family, granting full access to the database. Every jobseeker has posted a 3-page profile stating their experience, qualifications, availability and contact information which is available to registered families. Families can register in just 5 minutes online at www.canadiannanny.ca and will have access to the database immediately. One place to solve all your care needs – nanny, babysitter, adult caregiver, housekeeper and pet sitter!


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3.8

Great

TrustScore 4 out of 5

110 reviews

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Replied to 28% of negative reviews

Typically replies within 2 weeks

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3.8

All reviews

(110)

36 reviews in the last 12 months

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Rated 4 out of 5 stars

I used Canadian nanny to find a… parttime nanny

I used Canadian nanny to find a parttime live out nanny for my 10 month old. One frustrating part in my opinion was how little effort some nannies put into their profiles, but that’s not really the sites fault.

I wonder if there is a way to ensure potential nannies have actually read your profile. Receiving hundreds of “I’m interested in the job” just crowded up my inbox and made the selection process feel more overwhelming. We are after all finding someone to care for our most precious and vulnerable.

April 10, 2024
Rated 1 out of 5 stars

Customer service is zero help, won't use this service again

I unposted my job listing thinking this would deactivate my account, however, got charged the following month. Customer service has refused a refund. Although this was my error, their website should specifically let subscribers know that unposting does not deactivate your account. I will not be using this service again as they could have done better at informing subscribers of how to cancel their account.

April 16, 2024
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Reply from CanadianNanny.ca

Thank you for sharing your feedback. We want to clarify that unpublishing a profile does not cancel an active subscription. Your subscription can remain active even if your profile is not publicly visible. For more details on managing subscriptions and profiles, please visit our help center (https://help.careguide.com/hc/en-us/articles/4408476198676-How-to-publish-and-unpublish-your-profile).

We take your concerns seriously and are actively working to make the distinction between unpublishing a profile and cancelling a subscription clearer on our website. This effort aims to prevent any future confusion and improve the experience for all users.

We appreciate your input, as it is crucial in helping us enhance our services.

Rated 5 out of 5 stars

Great resource!

There were many candidates to choose from and interview. I disagree with the complaint that the site should validate legal ability to work in Canada. That is up to you to verify as the potential employer. Some people want to hire someone from abroad - maybe from their own country so that the kids will learn the language and customs. You have to ask if they are legally eligible to work in Canada - that should be the first question always! and go from there.
We did the background check, including social media and police check. Also, you need to give the new nanny a three month probationary period, just as it is done with any job. Sometimes it takes a few tries. That's life. You want to make sure the kids have the right person caring for them and that you get along with them.
We were very happy with the process and the support received by CanadianNanny.ca. They were responsive, supportive and knowledgeable.

It would be helpful if you could allow us to pull our add after we find a nanny. I do keep getting interested people and I have to respond to let them know that we found someone already. I don't mind paying the rest of the subscription, but it is time consuming because I don't want to be rude and just not respond.

April 1, 2024
Unprompted review
Rated 4 out of 5 stars

Good system to connect employers with…

Good system to connect employers with propective nanny candidates.

Needs to improve the system of ensuring that prospective candidates are legally permitted to work. Several interviews were carried out with candidates lacking the legal perogative to work in Canada. I do not wish to engage in unlawful employment.

April 14, 2024
Rated 5 out of 5 stars

The overall process was quick, efficient, and easy

The overall process was quick and efficient.

- when posting the job, their system helps with the write up which is a great very busy parents like me.
- they have specific guidelines for hiring a nanny, for example for conducting interview, reference check, etc. These are great because they helped me feel more confident in my decision.
- they're system takes you to the end. E.g. running a background check and hiring a payroll. It didn't leave me hanging after I found my candidate.
- they have lots of qualified nanny candidates in their system.

If they can also make an app, it'll be amazing. I had to make sure I leave their website open on my phone while doing my nanny search which was fine too. But having an app would be even easier.

March 24, 2024
Rated 1 out of 5 stars

I would not recommend to signup for a…

I would not recommend to signup for a subscription model. They do not tell you that you are auto enrolled and is not easily able to cancel the subscription. I think we should make a law against this types of subscription model as a lot of customers are badly taken advantage of by it.

March 27, 2024
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Reply from CanadianNanny.ca

Thank you for your feedback, and I'm sorry to hear about your experience with our subscription model at CanadianNanny.ca.

We take your concerns seriously and apologize for any confusion or inconvenience with the subscription process. Your input is vital, and we'll use it to refine how we communicate our auto-renewal policy and simplify the cancellation process.

Our goal is to be clear about our auto-renewal policy, highlighting our terms of service and cancellation policy during the signup and in confirmation emails, and providing detailed cancellation instructions in our help center.

If there's anything we can do to assist you or if you need help with managing your subscription, please reach out to our Care Support team at https://help.careguide.com/hc/en-us/requests/new. We are committed to ensuring a better experience for all our users and addressing any issues promptly.

Thank you again for your feedback.

Rated 3 out of 5 stars

Okay website resource

For the price paid for subscription, I have not had success with finding candidates. I received messages from candidates who had not read my job description. Overall, I liked having a list of candidates I could look over but I’m not convinced it was worth the price of subscription.

March 2, 2024
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Reply from CanadianNanny.ca

Thank you for sharing your experience with CanadianNanny.ca and for the honest feedback. I'm sorry to hear that you haven't found the success you were hoping for with our service, despite having access to a list of candidates.

We understand the importance of finding the right match and how frustrating it can be to receive messages from candidates who haven’t fully engaged with your job description. We are continuously working on improving the quality of connections between families and caregivers to ensure a better and more valuable experience for our users.

Your input about the subscription value is especially important to us. We aim to offer a service that is both useful and worth the investment. Your feedback will be taken into consideration as we strive to enhance our platform and pricing structure.

If there's anything specific you feel could improve or if you’d like to discuss how we can make your experience better, please reach out to us directly at https://help.careguide.com/hc/en-us/requests/new.

Thank you again for your review.

Rated 1 out of 5 stars

AVOID AT ALL COSTS!

After paying their exorbitant subscription fees for over a year, received 2 incompetent, underqualified, rude nannies. Emailed and called them about it and never received any feedback or communication. Tried to cancel and had to jump through some hoops. Overpriced, non existent customer service, incompetent nannies, convoluted cancellation policy and all around terrible company to deal with.

February 24, 2024
Unprompted review
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Reply from CanadianNanny.ca

Thank you for sharing your feedback, and I'm truly sorry to hear about your negative experience. It's concerning to hear that the nannies you connected with did not meet your expectations and, even more so, that you felt let down by our customer service.

We aim for a response time of 24-48 hours for all emails. If you haven’t received a reply, please check your spam or junk folders, as sometimes our responses can end up there. To ensure we address your concerns directly, please contact us again at https://help.careguide.com/hc/en-us/requests/new.

Regarding subscription cancellation, we want to make this process straightforward. Everyone can cancel their subscription in 3 easy steps: From your account, click on Settings, then click Subscriptions & Payments, and lastly, Cancel Subscription.

We take your comments seriously as they help us identify areas for improvement. Our goal is to provide a valuable service and a better customer experience, and your input is crucial in this process.

Thank you for bringing these issues to our attention.

Rated 5 out of 5 stars

#1 Nanny site

Profiles are large enough to include lots of details with pictures as well makes this the best nanny site for matching families and nannies! Also posting the area of town that the families/nannies lives in is very helpful!

February 14, 2024
Rated 3 out of 5 stars

Success finding appropriate caregiver

We got our new caregiver for our disabled adult daughter here. She is fabulous.
What wasn't so great was getting many people wanting to nanny my newborn or toddler, which we don't have. My add was clear what our needs were.
We are very thankful for finding us the right person for the job.

January 29, 2024
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Reply from CanadianNanny.ca

Thank you for your review. We're delighted to hear that you found a fabulous caregiver for your daughter through our platform. Finding the right match is what we aim for, for all our users, and it's wonderful that you've had success.

I can understand the frustration and inconvenience caused by receiving applications from candidates who did not match your specific needs, especially given that your profile clearly stated your requirements.

Your feedback is invaluable in helping us improve our service. We're truly thankful that you found the right person for the job, and we'll work on refining our matching process to enhance the experience for all our users.

Thank you again for your feedback and for choosing our service.

Rated 3 out of 5 stars

Good/bad

I found two Nannies that were very good and worked out very well.
Majority of available Nannies were old listings and never responded. One in 10 never even showed up to work.
The Nannies have not been vetted and in fact one turned out to be negligent and criminally irresponsible . I also found most listings were Nannies who needed sponsorship which is too much of a commitment.
All in all, I found your site quite good as it did work for me with a little due diligence

November 1, 2023
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Reply from CanadianNanny.ca

Thank you for sharing your experience. We're pleased to hear that you found two nannies who met your needs and worked out well.

We apologize for the challenges you encountered with outdated listings and unresponsive candidates. We strive to keep our database as current as possible. We understand the importance of reliability and are disheartened to hear about your experience with a negligent nanny. Our goal is to provide a platform that facilitates safe and effective connections, though we encourage users to conduct their due diligence as part of the hiring process.

Your feedback regarding the prevalence of nannies needing sponsorship is valuable, and we recognize that this may not fit everyone's circumstances.

Thank you again for your feedback; it is invaluable in helping us improve our service.

Rated 4 out of 5 stars

Good success but could be even better.

Easy to use but it would be nice to have a dashboard where I can see who I reached out to rather than scrolling back through my emails. Also, if I could write notes on those that I have spoken to or emailed with that would also make things better.

November 15, 2023
Rated 1 out of 5 stars

They keep spamming me with emails

I deactivated my account, but kept receiving emails. I kept unsubscribing from the emails but to no avail. I then decided to delete the account completely to stop the emails - but I'm still receiving them! And of course it's not possible to contact customer service, cause there is no customer service. Stay far away.

January 29, 2024
Unprompted review
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Reply from CanadianNanny.ca

I'm really sorry to hear about the trouble you've had with unwanted emails and the difficulty in reaching out for help. It shouldn't be that way, and I apologize for any frustration this has caused.

If you're still getting emails 24 hours after deactivating and even deleting your account, that's definitely something we need to fix.

We do have a customer service team that's here to help. Please reach out to us directly at https://help.careguide.com/hc/en-us/requests/new, and we'll make sure to get this sorted out for you and stop those emails. Your peace of mind is important to us, and we want to make this right.

Again, I'm sorry for your experience, and thank you for bringing this to our attention so we can improve.

Rated 1 out of 5 stars

This company a rip off

This company a rip off! Job searchers shouldn't have to join a membership to communicate with employers. Full of employers who pay crap or waste your time by not listing the salary. Lots of scammers posting on this website. Their website is a waste of my money and time. Don't bother paying for membership.

December 25, 2023
Unprompted review
Rated 1 out of 5 stars

No one answers

No one answers. I have early childhood education and a pediatric nursing background. Glowing nanny references. Is this a scam bot site???

December 23, 2023
Unprompted review

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