Worst company in the world. I wasn’t home to receive the item and it went back to their depot and they kept promising to redeliver it but weeks later nothing happened so I asked them just to refund me... See more
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See what reviewers are saying
We bought our Thunder Bay spa eight years ago, and it still looks like new. Even though it is way out of warranty, the Canadian Spa customer service has been amazing - most problems have been resolve... See more
Great products, amazing customer service. We had an error with an order, but was corrected very quickly and a new part sent and delivered with in 24hrs. We upgraded from the typical blow up hot tub, t... See more
Bought a Canadian Spa hot tub through Robert Dyas. Had a couple of issues with some items with the lid not staying inflated. Robert Dyas and then Canadian Spa were great. Three days after speaking wit... See more
Company details
- #3 of 3 best companies in Manufacturer
- #2 of 2 best companies in Hot Tub Repair Service
- #2 of 3 best companies in Hot Tub Store
- #2 of 2 best companies in Sauna Store
- #1 of 1 best companies in Swimming Pool Repair Service
About Canadian Spa
Written by the company
Worldwide Hot Tub Supplier & Hot Tub Manufacturer
Our Products
Providing Hot Tubs, Swim Spas, Gazebos, Grills, Outdoor Furniture and Saunas to Major Retailers near you. Contact us through the Canadian Spa Company office in your country for pre-sales questions and after-sales support and help, including warranty, servicing and product information.
Our Company
The Canadian Spa Company is a global brand, we manufacture our Hot Tubs and other products in North America, Asia and Europe and distribute around the world.
Background
One of the larger companies in the world market place; the Canadian Spa Company has been recognised as an industry leader since our first spa was sold around forty years ago. Four decades on, the Canadian Spa Company is still supplying an ever expanding range of quality products, with the very best backup and after-sales service available.
Support
You will also have easy access to our support page where you will find everything you need to know about our spas. Handy information like how to set the filtration times and how to winterize.
Visit Our Support Portal
Location
Offices and warehousing located in Canada, USA, United Kingdom, Germany, France and UAE. We pride ourselves to be able to quickly despatch and provide customer service locally.
Innovation
Canadian Spa Company is the global leader in new innovative products and services in the Hot Tub and associated backyard accessories.
Free Water Test App
Check out our free APP available on Android and Apple. Inside this App you will find our free water testing section to accurately tell you how much of each chemical to add to your spa.
Instructions
We provide clear instructions and usually a link to our You Tube channel where we will show you our video solution.
YouTube
Our You Tube Channel has all our selling features easily explained in our short animated videos
Contact info
Canada House, Salbrook Road, Redhill, RH1 5GL, UK, , 1283 Cornwall Road, Oakville, L6J 7T5,, Canada
- Canada: 1-877-909-7727 | UK: +44 1293 824094
- service@canadianspacompany.com
- canadianspacompany.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Eventually satisfied
On this occasion I purchased my goods and had them shipped where as last time I refused? Last time for 16 jets shipped to my address you wanted £100 shipping!!!
6 months later you only charged £30 shipping for exactly the same shipment.
Please don’t mug your customers off?
March 24, 2025
Very courteous customer service!
DHL delievered my bar with the glass broken. I informed DHL on telephone and after that I called Canadian Spa Company to inform them that I‘m gonna fight with DHL, that it‘s their fault. Canadian Spa Company said they will take care of the problem with DHL and immediatly send me a equal replacement. I never expected that.
THANK YOU
February 23, 2025
What can I say!
What can I say!! From start to finish the service was above my expectations. Tony was amazing and very helpful. I highly recommend buying the installation package unless you can do it yourself.
I am so impressed with the company and the family love the hot tub!! Perfect addition to our garden
February 28, 2025
Unprompted review
Good, arrived swiftly.
The water testing app provides straightforward, step-by-step guidance to balance your hot tub's chemicals, specifying the exact quantities to add. It also features handy links to purchase any necessary products.
December 13, 2024
Unprompted review
Prompt service with the order and…
Prompt service with the order and helpful advice given regarding fitting.
January 28, 2025
Good and easy homepage
Good and easy homepage. Fast delivery and robust quality of the product. Thank you. On top free of charge delivery out of UK which is great.
January 25, 2025
Great service
great service, quick delivery and the new spa cover is great
January 29, 2025
Unprompted review
We had our Hot Tub serviced
We had our Hot Tub serviced - the engineer was awesome and very professional and polite.
Would highly recommend this service
December 30, 2024
Chilliwack IR sauna
The product (a Chilliwack IR sauna) far exceeded our expectations. Extremely well constructed, easy to put together and delivers a much higher heat than we thought possible from an IR sauna. Service from Canadian Spa was excellent with sauna delivered faster than expected. I did have to help the driver unload it - was easily the heaviest thing I've ever lifted - so if you're not in a position to assist, make them aware of that when discussing delivery.
November 22, 2024
Unprompted review
Great product, good follow up service
The spa arrived a little late, but is great!
Really pleased to receive an after sales call from Canadian Spa to make sure I had received my item in the end.
Relaxing hot tub evenings ahead!
January 4, 2025
Unprompted review
Great spa
Great spa, great price, great service, great company. Very helpful staff, kept us well informed and came up with inventful solutions to a difficult delivery.
December 5, 2024
Unprompted review
Excellent spa purchased last week
Excellent spa purchased last week. Super fast delivery and communication for delivery. Love the spa itself.
December 3, 2024
Unprompted review
Never delivered on date agreed
Never delivered on date agreed , guy who I spoke to was rude and put phone down on me shame have had 2 saunas of this company before never had a problem .
October 23, 2024
Great Service!
All delivered quickly efficiently with a smile and at a competitive price point with good advice thrown in!
October 23, 2024
New hot tub cover for Canadian spa
New hot tub cover for Canadian spa, 86in square, 5/3in tapered grey. Easy ordering online, great communications and super fast delivery. Well packaged. Very impressed with the quality of the cover.
October 9, 2024
Unprompted review
These hot tubs are built poorly with…
These hot tubs are built poorly with horrible wiring, light stopped working the first day of use, it's been over a year with no help of fixing the issue so they don't warranty anything, they stopped responding or reaching out about the issue. Horrible product and horrible warranty service.....sorry, no warranty service. Never but from this company
October 21, 2024
Unprompted review
5* service 5* hot tub
Fantastic company! From ordering, to delivery, to after sales support - we’ve had the best experience. We have never felt like “just another customer”, we felt like a valued customer the whole way through. Tony was so helpful during this process, giving honest advice on everything we needed for the best hot tub experience, and being on hand for my many questions. Craig who delivered the hot tub was fantastic, such a nice guy and again full of helpful advice. Kerry was fab helping us with a small teething issue and had everything resolved super quick for us. Friendly, great guys the whole way through.
And the hot tub and gazebo are AMAZING!!! We’ve had the best summer outside in our home spa; and can’t wait to enjoy it over the colder months too.
Thank you Canadian Spa for a fantastic hot tub, for the enthusiasm and for making the whole experience easy (and exciting!).
August 5, 2024
Unprompted review
Really pleased with the sauna
Really pleased with the sauna, great value and great service.. thanks
August 22, 2024
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