CanaDream RV - Calgary Reviews 615

Canadream were fantastic from start to finish. They were quick with responses to queries and gave recommendations to help our trip. They also went out of their way to find a cheaper option for our overall package.
Pick up and drop off were both very quick & easy.
The quality of the vehicle/RV was very good and we were surprised how efficient it was with fuel.
Would 100% go with Canadream on our next trip and couldn't recommend them highly enough

everything .a great vehicle. 24 hr on call if we had a problem. clean truck etc

Outstanding customer service! And the quality of the product, from booking to trip return was flawless!!

Overall a good experience however improvements can easily be made when collecting the RV as the wait was substantial. Our RV was ready but there is absolutely no flexibility or speed shown by the staff to get you on the road. A lot of wandering and lack of customer service.
We paid for the kitchen and bedding and thought this very minimal as although there was only 2 of us to only have 2 plates, 2 cups, 2 knives, forks etc meant you are washing dishes even during a meal time. It would have improved the experience if there was 4 of each item.
RV was very clean and we did report the missing DVD player which was supposed to be included.
Would use again as overall good and now we know the shortfalls.

The RV was impecable. The truck as well. We had good service checking in and out. Perfect experience. I recommend.

Uliana was very helpful throughout the process. Her feedback was clear and practical, and made things much easier to understand. I really appreciate her support and guidance. Overall, we didn’t have any major issues, but there were some minor damages in the vehicle we received this time. The car we rented two years ago was in better condition. However, we were still satisfied with the service and would consider renting again at a suitable time.

1 - Before choosing the vehicle, I contacted CanaDream to ask about the ideal RV for the location and season (Canadian Rockies in the spring). The suggestion I received was to get a "winter-ready" RV, so that is the one I chose.
On the day I picked up the RV, I noticed that it was missing a few features compared to the actual model I had paid for. It had no window blackouts, and while there was a curtain separating the cabin from the living area, it was not a blackout curtain. I questioned the staff about this, and their answer was: "It’s spring now, you won’t need them; those features are only used in the winter."
This was a huge issue for us. In the Rockies during this season, it stays bright until very late at night and the sun rises incredibly early. Not having proper blackouts deeply affected our sleep and comfort.
Well, paying an extra $1,000 for a unit that did not include what I paid for is a lot of money. If you know a customer won't need a winter-ready vehicle in the spring, you shouldn’t recommend it and charge extra for it.
On the day I returned the vehicle, I spoke with the manager, and their excuse was that "you never know how the weather will be."
If that is the case, I would suggest two fair options for the company:
A - You must deliver the exact vehicle features that you charged for.
B - (A much smarter option): Make it a conditional clause. If on the day you prepare the vehicle you see the weather requires it to be winter-ready, you charge for it; otherwise, you don’t.
2 - Right after leaving the CanaDream depot on the day I picked up the vehicle, I noticed the fuel gauge started dropping almost immediately. It caught my attention.
After my first refueling, I had to drive about 100 km before the fuel light even started to move down. This made it clear that the tank was not actually full when I received it. That is another few dollars paid for nothing. For the record, I refueled the RV at the nearest gas station right before returning it.
3 - Despite being the most expensive option, the unit I got was old and had several dents and dings.
4 - On top of everything, the awning was completely disabled. When I asked about it, I was told that someone else had damaged it previously, so the company simply decided to lock it and keep it disabled instead of fixing it before renting it out again.
I always imagined that CanaDream's service would be superior to cheaper competitors, but unfortunately, it wasn’t.

All was great. We had a cancelación of our fligth to Calgary, and everything was made easy for us when picking up the RV.

We enjoyed our trip with CanaDream, but unfortunately the check in at the Calgary branch did not meet expectations.

We received a brand new Ford F350 with only 50 km on it, which was great. However, the employee doing the handover barely spoke English and did not seem to know the vehicle very well. She explained multiple things incorrectly, including mixing up the city water connection and fresh water tank connection. She also told us to fill up with gasoline even though the truck was clearly marked as diesel.

Before leaving, I checked the brake lights and found that none of them were working. This is a basic safety item and should have been caught before the vehicle was handed over. It immediately made me question the quality checks being done at the Calgary branch.

Once we got on the road, we had a great trip and the camper itself was excellent. The supplied linen and kitchen set were also very good.

Unfortunately, more issues came up during the trip. The propane alarm kept going off in the middle of the night. When I checked the system, I found that one of the propane hoses was completely cracked and leaking gas. Luckily there were two propane tanks, but a propane leak is something that should never make it past an inspection.

The final issue was that the electric water heater did not work.

Returning the camper in Vancouver was smooth and professional with no issues at all.

Overall, we enjoyed our holiday and liked the camper itself, but the number of problems we found, especially the non functioning brake lights and leaking propane hose, point to poor quality control at the Calgary branch. I hope CanaDream takes this feedback seriously and improves both staff training and vehicle inspections.

The fridge and freezer in our RV did not work for the whole trip. We had to resort to a cooler and ice for our vacation. We initially thought it might be because we were running on battery but in the second part of the trip we plugged into a 30-amp circuit and the result was the same. We called the helpline and while they were polite enough, there was nothing they could do short of recommending we take it into a service centre. The fresh water, grey water, and black water tank indicators were not calibrated. We went through a full tank of fresh water with the grey water and black water tank indicators still reading empty. The whole experience created a bunch of stress on our vacation. The RV was nice enough but they should really test that all the systems work before they send it out. This obviously was not done in our case.

These guys were great. Hassle free pick up and drop off. The RV was brand new. Very helpful staff. They only keep the RV no longer than 2 years. I would definitely recommend.

Fix your checkin times, unacceptable that its only open to 5pm, and that every hour after 10am its 75$ checking out.

Easy to deal with, good quality motorhome

We had a great 5-night camping trip with CanaDream RV and rented the largest RV option. Overall, we were very happy with the experience.
A special thank you to Yordanos, who helped us in person and showed us the available RV options. She was very helpful, patient, and professional, and she made it easier for us to choose the best RV for our trip. Her customer service was excellent and really added to our positive experience.
The booking process was easy, and both check-in and check-out went smoothly. The RV was clean, comfortable, and ready for our trip, and we really enjoyed our time with it.
The only thing to be aware of is that the final price can become higher than what you first see on the website because of the additional insurance charges. This part was not related to Yordanos, but it is something customers should keep in mind when planning their budget.
Overall, we are happy with our experience and hope to rent from CanaDream again in the future.

Very nice staff, good motorhome, clear instructions and rules. Easy booking process, reasonable price.

The people at CanaDream were all very positive and welcoming. And I enjoyed the vehicle as we camped...it was like a home on wheels...so comfortable.

Super friendly and helpful staff!

Fast response to every mail, solved all problems patiently.

Car was great, very clean and exactly what we wanted. Thanks!

Lincoln Lin was extremely helpful and friendly. Handled unexpected matters very smoothly and resolve problem promptly. Would definitely recommend and come back because of Lincoln.

First time rent RV. Very good experience. Staff gave me lots suggestions.

IT was our first time to rent RV, Mike who did the pre trip Inspection was very helpful And provide US all the I formation we need.