The service itself was good—on time and everything went smoothly. My concern isn’t with the driver or the service but with your company’s pay structure. Why don’t you provide drivers with a fair wage... See more
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See what reviewers are saying
They were available as soon as we got off the plane via chat and were there waiting for us when we exited the airport. I felt safe the whole time.
Scheduled thru the website for our group of 15 roundtrip from Cancun airport to resort. Good email communication, provided clear instructions on where to go, identifying driver and staff. Also had to... See more
We had a great experience. We got picked up from the airport with a free baby seat and taken to our hotel and then back to the airport a few days later. Cancun airport is busy. If you can’t find your... See more
Company details
Information provided by various external sources
eTransfers is a company specialized in offering Cancun Airport Transportation, providing security and comfort for all passengers. With more than 8 years in the travel industry, eTransfers is an avant-garde company that will allow you to start your vacation in the best way possible. On board recent model vehicles carefully inspected and highly trained personnel, eTransfers guarantees your satisfaction and security in your transportation to any of our destinations in Cacún and the Riviera Maya, such as: Playa del Carmen, Akumal, Puerto Juarez, Puerto Aventuras, Tulum and much more.
Contact info
Km 22 Carretera Cancun-Chetumal, 77569, Cancún, Mexico
- +52 (998) 980.0259
- bookings@etransfers.net
- cancun-shuttle-transportation.com
3.8
Great
2K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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You didn’t pick us up from the hotel we…
You didn’t pick us up from the hotel we had to get a taxi, worst experience horrible service
July 1, 2024
eTransfers Recent Trip to Playa del Maya
This was the second time we've booked with eTransfers for our Cancun trip. We had an excellent experience with eTransfers during my recent trip. From start to finish, their service was seamless and reliable. Booking online was straightforward and quick, and their communication was clear and timely. The drivers were punctual, courteous, and knowledgeable about the area, which made my transfer comfortable and stress-free. The vehicle was clean, comfortable, and well-maintained, ensuring a smooth ride to my destination. Overall, eTransfers exceeded my expectations with their professionalism and efficiency. I would highly recommend them to anyone looking for reliable airport transfer services.
June 5, 2024
Worst experience with shuttle ever…
First of all waiting time was supposed to be minimum. We paid extra for premium and waited 30 minutes, others came later and somehow got a shuttle sooner… no flight monitoring you have to check in when you get there. They have no idea if you’re there or not. NO discount coupons as advertised no amenities no courtesy stop because the driver didn’t speak ANY English. No water for a 40 minute shuttle AND the final straw a last-minute change from a eTransfers Shuttle to another company shuttle Smile&Go with no notice. The driver was rude and didn’t respond to our attempts to communicate with him.
June 28, 2024
Horrible customer service Due to Hurricane we had to cancel our…
Due to Hurricane we had to cancel our trip and they didn’t refund us back
June 28, 2024
Stop Worrying . With eTransfers, “ you are in good vans”
I became sick with a virus. Called ETransfers from my hospital bed. And canceled my Cancun shuttle trip. ETransfers told me to let them know when I was coming back to Cancun and my shuttle would be waiting. Great customer service. Water and beverages always available when you board the shuttle. Clean vehicles, great drivers. They find you at the airport quickly!
June 25, 2024
Great experience
Great experience. Driver was great and customer service prior was excellent. 1st class!
June 26, 2024
First time to Cancun Transfer Experience
Scheduled thru the website for our group of 15 roundtrip from Cancun airport to resort. Good email communication, provided clear instructions on where to go, identifying driver and staff. Also had to make a small change and did speak with a representative on the phone also very prompt and pleasant, good communication. On the day before pick up also reminders and confirmation of pick up location, and the day off as well. Each of the drivers were very pleasant and also drove quite safe. Overall have recommended and will use again.
June 2, 2024
Not very friendly
Not very friendly. The shuttle was on time and we didn't have any cash left over as Cancun locals are very very aggressive in wanting tips. After having tipped for everything the entire trip we had no cash left and the driver didn't like that. So he didn't turn on the AC as punishment
May 29, 2024
Good price and translation time.
May 28, 2024
GREAT EXPERIENCE
WE WERE SO LOST AND SO BEHIND DUE TO BEING STOPPED AND HAVING TO HAVE ALL 6 BAGS SEARCHED. THEY WERE VERY UNDERSTANDING AND STILL MADE ARRANGEMENT TO GET US TO OUR RESORT.
ALSO, MY BROTHER FLEW IN ON A DIFFERENT AIRLINE THAT WAS ON THE OPPOSITE SIDE OF THE AIRPORT ( WE DIDNT KNOW ). THEY CALLED SOMEONE ON THAT SIDE TO MAKE SURE THEY WERE ABLE TO SPOT HIM AND BROUGHT HIM OVER TO US ( AN EXTRA CHARGE OF $7 ) BUT WE WERE VERY GRATEFUL THEY DID THAT FOR US !
April 27, 2024
Ease of travel
On-time. Clear instructions. Friendly drivers. Great experience. I would highly recommend eTransfers to others.
April 29, 2024
Driver arrived early and drove safely…
Driver arrived early and drove safely in a timely manner
April 26, 2024
All good
The staff on WhatsApp was very friendly, helpful and understanding. The car was on time and everything went smoothly. Cheers
April 25, 2024
Excellent sey
April 25, 2024
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