The service itself was good—on time and everything went smoothly. My concern isn’t with the driver or the service but with your company’s pay structure. Why don’t you provide drivers with a fair wage... See more
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See what reviewers are saying
They were available as soon as we got off the plane via chat and were there waiting for us when we exited the airport. I felt safe the whole time.
Scheduled thru the website for our group of 15 roundtrip from Cancun airport to resort. Good email communication, provided clear instructions on where to go, identifying driver and staff. Also had to... See more
We had a great experience. We got picked up from the airport with a free baby seat and taken to our hotel and then back to the airport a few days later. Cancun airport is busy. If you can’t find your... See more
Company details
Information provided by various external sources
eTransfers is a company specialized in offering Cancun Airport Transportation, providing security and comfort for all passengers. With more than 8 years in the travel industry, eTransfers is an avant-garde company that will allow you to start your vacation in the best way possible. On board recent model vehicles carefully inspected and highly trained personnel, eTransfers guarantees your satisfaction and security in your transportation to any of our destinations in Cacún and the Riviera Maya, such as: Playa del Carmen, Akumal, Puerto Juarez, Puerto Aventuras, Tulum and much more.
Contact info
Km 22 Carretera Cancun-Chetumal, 77569, Cancún, Mexico
- +52 (998) 980.0259
- bookings@etransfers.net
- cancun-shuttle-transportation.com
3.8
Great
2K reviews
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Hasn’t replied to negative reviews
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A 5 Star Transfer Company
eTransfers provided us top notch service from the airport to our hotel in a clean and safe van. We were able to book easily with staff who communicated well for pick up from the airport as well as the return trip from the hotel. The best part was the LOW PRICE, easily beating out all other options we explored. We will definitely be using them again and will be sharing their service with others traveling from the airport in Cancun.
March 28, 2024
If I could give you ZERO stars!!
If I could give you ZERO stars I DEFINITELY would!!! Your company is deceitful to say the LEAST. I booked online for an individual roundtrip transfer for 79.99. Once I arrived and located the agent, he informed me that a car was not available for 2 hours minimum. He instructed me to call and cancel my reservation. He said they could not do it at the counter. So he then brought another company’s agent to me and said they have a car right now for $175. So we went back and forth because at this point I knew I was being scammed. I talked her down to $80 just so I could get to my resort. Your rep kept trying to get her to stop talking to me because I was telling that that this was a scam and I was not paying that. I said to her, “why is he telling you what to do I thought you don’t work for him?” So I paid ($80) cash mind you. She then had me and another couple follow her around the building at this point I thought “am I about to be a victim of human trafficking”! I was so nervous that I texted my family to tell them what was going on and I turned my video on. WELL SHE WALKED US BOTH STRAIGHT TO TWO “eTransfers” CARS THAT WERE WAITING IN THE BACK. See my profile picture of the tag. SMDH. PLEASE ANYONE READING THIS DO NOT USE THIS COMPANY!!!
April 2, 2024
Stress free and excellent shuttle service
I highly recommend Etransfers Shuttle. I called them less than 24 hrs for an earlier pickup time due to flight changed. They were super helpful and changed it for me within seconds. They have a distinctive stall right outside of the gate and friendly staff who verified my booking and ID. Then we were directed to the our private shuttle van. On the departure day the driver came on time and we got there about 3 hrs prior to departure time. Overall very smooth and eased our stress as it’s our first time visiting Mexico. I’ll definitely use their service again when I visit Mexico next time!
April 3, 2024
Service was good
Service was good. Had to Wait for around 5 minutes for the vehicle.
February 24, 2024
Very professional and friendly stuff
Very professional and friendly stuff. Great driver and drive safely.
February 23, 2024
Easy to book online and great service!
March 1, 2024
Reasonably reliable.
Pick up at the airport was acceptable. Wait time about 15-20 minutes. Drivers excellent. Van was comfortable.
Pickup was late by 19 minutes. Company did not reach out to let us know about the delay. Called service multiple times but never received an accurate time the van would arrive. For $240 We expected excellence. When you have a two hour ride to get back to the airport you need to be notified if your pickup time has been delayed. This kind of service was disappointing.
February 26, 2024
Great experience!!!
February 23, 2024
ONE OF YOUR ON SITE PERSON AT THE…
ONE OF YOUR ON SITE PERSON AT THE AIRPORT
COULD NOT SPEAK ENGLISH AT ALL .
I SENT A WHATS AP MESSAGE WITH NO RETURN
MESSAGE ?
WAITED ABOUT 1/2 FOR A CAR ?
February 3, 2024
The shuttle was extremely delayed and…
The shuttle was extremely delayed and results in us waiting over an hour
January 31, 2024
We had a great experience
We had a great experience! Super nice drivers, good communication, right on time.
January 31, 2024
Happy with the service!
The driver was very professional and on time. He went above and beyond with his customer service. Will use again.
January 28, 2024
Helpful and professional
I called eTransfers twice while I was staying in Cancun!
Very helpful and nice operator and drivers! And punctual
January 28, 2024
Angel was great and I had no problems…
Angel was great and I had no problems once I made my way through the airport. I only waited about 10 minutes. Communication was a bit unclear since they go by the name e-transfers as well and additional emails with instructions came after I had finished using their service. Too many confusing emails, but the actual service was great.
January 27, 2024
The shuttle took me to the hotel room…
The shuttle took me to the hotel room from the airport without a long wait even though I was the only person on the shuttle.. Same going back. He was exactly on time for pickup
January 26, 2024
Booked “premium private transfer” when…
Booked “premium private transfer” when we arrived were told driver stuck in traffic. Then told we were fifth in line for private shuttle. Then told call customer service finally gave up and had to pay for a different ride
January 1, 2024
Great experience to the airport
The driver was punctual and pleasant to speak to. The vehicle was clean. The drive to the airport was very safe and had good timing.
January 6, 2024
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