Candymail Reviews 4,058

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 710 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide and unique selection of products, including items that are hard to find elsewhere, making it a go-to for international snacks and drinks. The delivery service is consistently highlighted as fast and efficient, with many orders arriving quickly and even earlier than expected. Reviewers also appreciate the excellent packaging, noting that items, especially fragile ones, are securely wrapped and arrive undamaged, ensuring product integrity. However, some customers were dissatisfied with delivery delays, receiving orders much later than anticipated, which caused disappointment, especially for gifts. A few other people also felt that the presentation of mystery boxes was underwhelming, and some products arrived past their best-before date or were damaged, with slow or no response from customer service.

What people talk about most

Product

Clients share positive opinions on product, highlighting the wide and amazing selection of items, including... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting its speed and efficiency,... See more

Order

Users describe positive interactions with order, frequently praising the quick delivery and overall... See more

Quality

Reviewers mention positive feedback about quality, highlighting the great selection of items and well-packed... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as "top-notch," "excellent," and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more

Rated 5 out of 5 stars

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

Rated 5 out of 5 stars

Found something here that was discontinued year's ago in the UK all be it a changed version of the original fry,s five center cream bar but close enough with only two of the original flavours chang... See more

Rated 5 out of 5 stars

We ordered our favourite cream soda from Candymail, and it arrived safely and quickly. Lots of polystyrene packing though...so some recycled materials would be better but overall a good experience.


Company details

  1. Confectionery
  2. Candy Store
  3. Chocolate Shop
  4. Sweets and Dessert Buffet
  5. Donut Shop
  6. Japanese Confectionary Shop

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good quality service

Good selection to choose from delivery was quick as well and it was packaged very well and good condition as sometimes with other companies quality isn’t as good and it may come damaged indicating they aren’t taking care of your package.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

They are the only American snack…

They are the only American snack website I trust 100%. I’ve been ordering with them for around 4 years now. Once they gave me 2 free treats for being a loyal customer and they are quick to help if I’m having order issues.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

I’ve done two orders with Candymail, my second arriving today (22.04.2026). I have nothing but positive words to describe them. They have such a broad range of products that constantly changes, they’re excellently and very competitively priced, and their service is top notch. They dispatch quickly, everything comes well packaged and protected. Generally just a very happy customer and will order from them again in future with no hesitation. Definitely the best source of international treats in the U.K. I’ve found by a long way.

April 22, 2026
Unprompted review
Rated 4 out of 5 stars

Hit n miss

I recently tried a premium Japanese mystery box, and honestly, it was a bit of a letdown. While the idea is exciting, many of the drinks (which there was quite a few off) were essentially the same as what we already have in the UK, just with Japanese packaging. For the price, it didn’t feel worth it

I also tried a USA mystery sweet bag, but I wouldn’t order it again as it was just sour patch kids, and we get there here in UK. While the idea is fun, it didn’t really feel worth it—especially when some of the items are already easy to find here.

I think mystery boxes in general are a bit hit and miss. It’s a nice concept, but next time I’d probably just choose specific items myself instead, so I know I’m getting things I’ll actually enjoy.

April 21, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi there,

Thanks for taking the time to leave such detailed feedback — we really appreciate it 😊

We’d just like to clarify that our Japanese boxes contain authentic products sourced directly from Japan, and all boxes are packed to ensure the full value is there.

That said, we completely understand that perception plays a big part — especially when some flavours or styles may feel familiar to what’s already available in the UK.

For customers who prefer more control, our “Build Your Own Box” option is always available so you can pick exactly what you’d enjoy.

Thanks again for your feedback — it’s always helpful for us to hear.

– Candymail UK

Rated 2 out of 5 stars

Chocolate melted during delivery

A great selection of sweets and chocolates, only problem is when ordering in warm weather the chocolate arrives like liquid in the packet.. a shame and a big waste of money :-/

April 18, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thanks for your feedback — we really appreciate you taking the time to leave a review.

We’re glad you like the selection, but we’re sorry to hear about the chocolate arriving melted.

This is actually quite **rare unless temperatures are particularly warm**, but unfortunately parcels aren’t transported in temperature-controlled vans, so during hotter periods it can sometimes happen in transit.

While the chocolate may not look its best after melting, it is still perfectly fine to eat once cooled.

We do understand it’s not ideal though, and we’ll continue looking at ways to improve this where possible.

Kind regards,
Aaron
Customer Support
Candymail UK

Rated 5 out of 5 stars

This service is INCREDIBLE !!

Everything about this service was amazing! I bought multiple items, at really good prices for Japanese imports, for both me and my girlfriend for her birthday. I didnt pay for express shipping, as I had time available to wait 3-5 days, despite this, it came in TWO DAYS !! The same as express shipping and was sent off almost immediately. The packaging itself was amazingly and professionally well done! I will be using this service from now on and I cannot believe how amazing it is, from the range of imports from various countries to shipping and packaging, it is clear they care about their customers. If you need a service for japanese, American and other Asian imports, THIS is the place. Absolutely incredible. And they had hatsune miku and other anime stuff too which was very helpful for the gifts lol.

April 9, 2026
Unprompted review
Rated 4 out of 5 stars

Fast delivery and excellent packaging

I have placed several orders on this website to purchase Monster energy drinks, and every transaction has gone smoothly.
The delivery is very fast, and the cans are extremely well-packaged and protected.

The only downside is that the website can be a bit slow and not very user-friendly at times. Therefore, I am removing one star for the overall experience.

April 16, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thanks so much for your review — really appreciate the kind words about the delivery and packaging 😊

Great to hear everything has been arriving safely and quickly, that’s something we put a lot of focus on.

We also completely understand your point about the website experience. That’s something we’re actively working on improving, so if there’s anything specific you found slow or difficult to use, we’d genuinely love to hear it — it really helps us make things better.

Thanks again for your continued support!

Kind regards,
Aaron
Customer Support
Candymail UK

Rated 5 out of 5 stars

TOP NOTCH

Very fast delivery.Can only get the large bars of Cadbury Turkish delight from this company and other interesting variations.Customer service spot on and the packaging is excellent for the glass bottles that I buy from time to time.

April 9, 2026
Unprompted review
Rated 2 out of 5 stars

Wasn't overall impressed with what I…

Wasn't overall impressed with what I got ordered the £59.99 box. Most of the stuff you could get in other retail shops for fraction of the price

April 8, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thanks for your feedback — we appreciate you taking the time to leave a review.

That said, it’s worth noting that the **Premium USA mystery box is designed to include a wide range of authentic imported American products**, and we work hard to make sure they’re packed with variety and value.

Mystery boxes are exactly that — **a mix of items chosen for you**, so they won’t always match personal preferences item-for-item. If you’re looking for specific products, we always recommend using the site to **build your own box**, where you can choose exactly what you want.


Kind regards,
Aaron
Customer Support
Candymail UK

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Amazing products I wouldn’t have been able to taste otherwise. Bought a few time off them now and never had a problem. Plus if items are out of stock but you’ve managed to order them, they go ahead and refund you without issue

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

As an American living in the U.K.

I recently got an order from a different company of similar items and they came squashed and nearly destroyed, but Candymail's packaging was top tier. And the delivery arrived a day earlier than the earliest estimate. Overall I was very pleased.

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Out of date product

Ordered two boxes of mac and cheese however the expiration date says July 2022, so it’s almost 4 years out of date

April 13, 2026
Unprompted review
Candymail logo

Reply from Candymail

Hi,

Thank you for your review.

The date format on these products can definitely be confusing.

The stamp **“26 JL 22”** is using a **different date format**, and in this case refers to **22nd July 2026**, not 2022. Some international products use alternative formatting (year/month/day or abbreviated month formats), which can look incorrect at first glance.

So please be assured the product is **not out of date and is safe to consume**.

If you have any further concerns or would like us to double-check anything else, feel free to send over a photo and we’ll be happy to help.

Kind regards,

Aaron
Customer Support
Candymail UK
[info@candymail.co.uk](mailto:info@candymail.co.uk)
[www.candymail.co.uk](http://www.candymail.co.uk)

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