First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more
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Review summary
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Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more
Found something here that was discontinued year's ago in the UK all be it a changed version of the original fry,s five center cream bar but close enough with only two of the original flavours chang... See more
We ordered our favourite cream soda from Candymail, and it arrived safely and quickly. Lots of polystyrene packing though...so some recycled materials would be better but overall a good experience.
Company details
- Confectionery
- Candy Store
- Chocolate Shop
- Sweets and Dessert Buffet
- Donut Shop
- Japanese Confectionary Shop
Written by the company
Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!
Contact info
90 Castle Quarter, NR1 3DD, Norwich, United Kingdom
- info@candymail.co.uk
- candymail.co.uk
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Amazing selection and decent prices
Amazing selection and decent prices! Thank you!!
April 21, 2026
Unprompted review
Had just what I wanted
Had just what I wanted, smooth ordering and quick delivery
April 15, 2026
Unprompted review
Fast delivery with care!
April 17, 2026
Unprompted review
Good quality service
Good selection to choose from delivery was quick as well and it was packaged very well and good condition as sometimes with other companies quality isn’t as good and it may come damaged indicating they aren’t taking care of your package.
April 15, 2026
Unprompted review
They are the only American snack…
They are the only American snack website I trust 100%. I’ve been ordering with them for around 4 years now. Once they gave me 2 free treats for being a loyal customer and they are quick to help if I’m having order issues.
April 15, 2026
Unprompted review
Excellent service
I’ve done two orders with Candymail, my second arriving today (22.04.2026). I have nothing but positive words to describe them. They have such a broad range of products that constantly changes, they’re excellently and very competitively priced, and their service is top notch. They dispatch quickly, everything comes well packaged and protected. Generally just a very happy customer and will order from them again in future with no hesitation. Definitely the best source of international treats in the U.K. I’ve found by a long way.
April 22, 2026
Unprompted review
Hit n miss
I recently tried a premium Japanese mystery box, and honestly, it was a bit of a letdown. While the idea is exciting, many of the drinks (which there was quite a few off) were essentially the same as what we already have in the UK, just with Japanese packaging. For the price, it didn’t feel worth it
I also tried a USA mystery sweet bag, but I wouldn’t order it again as it was just sour patch kids, and we get there here in UK. While the idea is fun, it didn’t really feel worth it—especially when some of the items are already easy to find here.
I think mystery boxes in general are a bit hit and miss. It’s a nice concept, but next time I’d probably just choose specific items myself instead, so I know I’m getting things I’ll actually enjoy.
April 21, 2026
Unprompted review
Reply from Candymail
Hi there,
Thanks for taking the time to leave such detailed feedback — we really appreciate it 😊
We’d just like to clarify that our Japanese boxes contain authentic products sourced directly from Japan, and all boxes are packed to ensure the full value is there.
That said, we completely understand that perception plays a big part — especially when some flavours or styles may feel familiar to what’s already available in the UK.
For customers who prefer more control, our “Build Your Own Box” option is always available so you can pick exactly what you’d enjoy.
Thanks again for your feedback — it’s always helpful for us to hear.
– Candymail UK
Excellent products
Excellent products, fast delivery and very well packaged. Would highly recommend and will be using again
April 13, 2026
Unprompted review
Used Candymail a few times now
Used Candymail a few times now.
Good products, and fast delivery! What more could you want?
April 10, 2026
Unprompted review
Great coffee cream product at a…
Great coffee cream product at a competitive price.
Good seller communication and delivery. Recommend !
April 20, 2026
Unprompted review
Chocolate melted during delivery
A great selection of sweets and chocolates, only problem is when ordering in warm weather the chocolate arrives like liquid in the packet.. a shame and a big waste of money :-/
April 18, 2026
Unprompted review
Reply from Candymail
Hi,
Thanks for your feedback — we really appreciate you taking the time to leave a review.
We’re glad you like the selection, but we’re sorry to hear about the chocolate arriving melted.
This is actually quite **rare unless temperatures are particularly warm**, but unfortunately parcels aren’t transported in temperature-controlled vans, so during hotter periods it can sometimes happen in transit.
While the chocolate may not look its best after melting, it is still perfectly fine to eat once cooled.
We do understand it’s not ideal though, and we’ll continue looking at ways to improve this where possible.
Kind regards,
Aaron
Customer Support
Candymail UK
First time customer and the service was…
First time customer and the service was brilliant. Delivery was super fast much quicker than I expected,
and all items packed beautifully. Honestly really happy with my purchase.
April 18, 2026
Unprompted review
This service is INCREDIBLE !!
Everything about this service was amazing! I bought multiple items, at really good prices for Japanese imports, for both me and my girlfriend for her birthday. I didnt pay for express shipping, as I had time available to wait 3-5 days, despite this, it came in TWO DAYS !! The same as express shipping and was sent off almost immediately. The packaging itself was amazingly and professionally well done! I will be using this service from now on and I cannot believe how amazing it is, from the range of imports from various countries to shipping and packaging, it is clear they care about their customers. If you need a service for japanese, American and other Asian imports, THIS is the place. Absolutely incredible. And they had hatsune miku and other anime stuff too which was very helpful for the gifts lol.
April 9, 2026
Unprompted review
Fast delivery and excellent packaging
I have placed several orders on this website to purchase Monster energy drinks, and every transaction has gone smoothly.
The delivery is very fast, and the cans are extremely well-packaged and protected.
The only downside is that the website can be a bit slow and not very user-friendly at times. Therefore, I am removing one star for the overall experience.
April 16, 2026
Unprompted review
Reply from Candymail
Hi,
Thanks so much for your review — really appreciate the kind words about the delivery and packaging 😊
Great to hear everything has been arriving safely and quickly, that’s something we put a lot of focus on.
We also completely understand your point about the website experience. That’s something we’re actively working on improving, so if there’s anything specific you found slow or difficult to use, we’d genuinely love to hear it — it really helps us make things better.
Thanks again for your continued support!
Kind regards,
Aaron
Customer Support
Candymail UK
TOP NOTCH
Very fast delivery.Can only get the large bars of Cadbury Turkish delight from this company and other interesting variations.Customer service spot on and the packaging is excellent for the glass bottles that I buy from time to time.
April 9, 2026
Unprompted review
Wasn't overall impressed with what I…
Wasn't overall impressed with what I got ordered the £59.99 box. Most of the stuff you could get in other retail shops for fraction of the price
April 8, 2026
Unprompted review
Reply from Candymail
Hi,
Thanks for your feedback — we appreciate you taking the time to leave a review.
That said, it’s worth noting that the **Premium USA mystery box is designed to include a wide range of authentic imported American products**, and we work hard to make sure they’re packed with variety and value.
Mystery boxes are exactly that — **a mix of items chosen for you**, so they won’t always match personal preferences item-for-item. If you’re looking for specific products, we always recommend using the site to **build your own box**, where you can choose exactly what you want.
Kind regards,
Aaron
Customer Support
Candymail UK
Fast delivery
Fast delivery. Amazing products I wouldn’t have been able to taste otherwise. Bought a few time off them now and never had a problem. Plus if items are out of stock but you’ve managed to order them, they go ahead and refund you without issue
April 8, 2026
Unprompted review
As an American living in the U.K.
I recently got an order from a different company of similar items and they came squashed and nearly destroyed, but Candymail's packaging was top tier. And the delivery arrived a day earlier than the earliest estimate. Overall I was very pleased.
April 8, 2026
Unprompted review
Will be buying again really soon and my…
Will be buying again really soon and my brother was happy and will be buying for him too
April 7, 2026
Unprompted review
Out of date product
Ordered two boxes of mac and cheese however the expiration date says July 2022, so it’s almost 4 years out of date
April 13, 2026
Unprompted review
Reply from Candymail
Hi,
Thank you for your review.
The date format on these products can definitely be confusing.
The stamp **“26 JL 22”** is using a **different date format**, and in this case refers to **22nd July 2026**, not 2022. Some international products use alternative formatting (year/month/day or abbreviated month formats), which can look incorrect at first glance.
So please be assured the product is **not out of date and is safe to consume**.
If you have any further concerns or would like us to double-check anything else, feel free to send over a photo and we’ll be happy to help.
Kind regards,
Aaron
Customer Support
Candymail UK
[info@candymail.co.uk](mailto:info@candymail.co.uk)
[www.candymail.co.uk](http://www.candymail.co.uk)
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