cannacabana.com Reviews 75

I love my experience with the manager Ferhat the store location 2432 Eglinton avenue east he give all the time good service I recommend this location ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Inventory is never accurate on the website so you order for pick up and nothing you want is in stock . Now they have limited the sale of full oz s so I’m no longer interested in what’s offered because I’m only looking oz bags .

I went to Canna Cabana about two weeks ago. It was Monday and the shelves were bare. I decided I would take a look anyway and picked a bag called big bag of buds. The member price was 82.00 but at the till it was 92.00 plus tax. When I brought the advertisement price to their attention the made nonsense excuses and said they couldn't do anything about it. STOP PRICE BAITING NOW!! Canna cabana is a cheating scam. Goodbye Canna cabana. Stop hiring people who don't know the products.

The website time was incorrect it said one until 2am, the communication was terrible the supervisor gave lots of attitude when I called, not much help at all the refund time in days is ridiculous and the delivery takes hours longer then the original time it is supposed arrive. Just all bull for something so simple.

If I could give less I would. Was looking for a disposable pen just to save money for the week. The employee had no idea how to help me find one that I wanted. She didn't know anything about them she said because she doesn't use disposable pens. Am I wrong to expect her to know her products well enough to be able to help me find what I'm looking for? I turned towards the door to leave, saying to my partner that I want to go to the other location because she doesn't know anything here. There were two women working and they both immediately got hostile and started swearing at me and insulting me and telling me I'm wrong for expecting the employee to know what she is selling. A simple google search will show you what most of those products look like once you unwrap them. In my jobs I have always been expected to learn thoroughly about every product I sold, so that I would be able to successfully sell the correct product to the correct customer. Even if you don't know what everything looks like, you should at least know enough to be able to help a customer pick an appropriate item out.

I purchased some weed from canna cabana on Wellesley. There was a short black female employee to me but she was very rude, disrespectful and ill mannered. Talk to your employees and make them aware that the customers coming to buy from canna cabana should be treated with respect. If canna cabana wants me to keep buying from them because I hate being disrespected.

Rude, ill mannered and lazy staff who desperately need to take a course in customer service.
GO TO FIRE & FLOWER, Banff; where customer service, and products are far superior.

I am a Canna Cabana member, and I loyally frequent 3 different locations. I discovered a very big discrepancy with an order. I took photos, and I went to the store (Markdale location, Assistant Manager "Justin"). I made it clear that I wasn't asking for anything, I simply wanted to bring the discrepancy to their attention. He made it clear that it had nothing to do with them, that it wasn't his problem, and I had to contact the supplier directly (but offered no contact info or recourse). End result ... they select the distributors, they carry the product, they will take your $$, but they won't stand behind the product, they won't go to bat for their loyal customers, and they won't send inquiries to their own suppliers when there are issues.

This place sucks. Period. Their web site works like it’s 1995.
Just a complete waste of time.

Do not shop here. For a company that is Canada wide you suck ass.

policies are important i get it.
"but" ajax north store
I'm 61 my daughter is 40
would not let us into store without ID
I had ID but would not even let her in with me.
Little overkill
left bought nothing
Dealbreaker

Well i went to the mkenzee store today excited it openes at 9am,only to find the store manager did not show up for her opening shift. Very dissapointed as this my #1 store. This is not the first time this mansger has not showed up for opening shift. I do not know how you put someone in charge who is clearly not repersenting your store in s good manner. The two gentlemen with beards are my favroite very noligable polite and always at work!!

Great customer service and impeccable service. I am of the opinion that many negative comments present here are written by competitors and do not reflect reality, as I can affirm that cannacabana offers one of the best services I have ever seen and not only in Canada. I invite you to be wary of many negative reviews and try it for yourself. Unbeatable prices and a large variety of products and accessories, recommended

As a former employee and customer, I recommend visiting an independent cannabis retailer. Regarding Saskatchewan's Regional Manager, Justin Flori is unlikely to assist you with your cannabis-related questions. The district manager, Kimberly, is based in Manitoba and tends to treat store management and employees harshly. The corporation's primary focus is on selling products, even if they have been recalled or are outdated, as they prioritize profits for their shareholders. The corporation is High Tided Inc. and is located in Calgary Alberta.

It's not the staff's fault that you're experiencing poor service; it results from the corporation's misguided policies and insufficient training on customer service.

When a company prioritizes profit over quality, you'll never receive the appropriate service you need.

The visit to Highway 8 at Fiesta Mall was disappointing. I decided to give it a try since it was closer than my usual store, but the staff lacked knowledge about their products and couldn't answer simple questions. Their recommendations were unsatisfactory, and the products seemed outdated and of only mediocre quality. Moreover, the advertised deals required a $35 membership fee. It was a complete waste of time. I'll return to my regular store, where the prices and advice are superior.

Highly recommend the Beaumont location! Great staff that actually know about the products and have amazing customer service experience given you have social patience.

The first and last time that I went to the store in Gasoline Alley, RedDeer,AB was also the last time I went to Canna Cabana. I went in asked a question and was told to leave. The reason why, my kids were with me and couldn't provide ID to prove they were of age to be in the store. I tried to argue my point that they weren't purchasing. He said he didn't care that If I wanted to stay they would have to wait outside. He wasn't just belligerent, he was an outright as*h*le. I will never go back.

Terribly run company, treat their employees like crap, treat their customers even worse. Sell your data, lie to you, lie about policy and agco rules to trick the customer and get their way. They also have illegal inducement deals with corporate LPs. Crappy security that’s there to harass the customer not protect their employees. I could go on and on and on. This company isn’t going to succeed in the cannabis space, their executives are delusional morons.

Went in and was told I needed some ‘premium membership’ to purchase products. Never going there again. Also they sell your contact information. I noticed several spam calls beginning when I registered my phone number with them to get their ‘deals’. Additionally their customer service representatives know very little about the product or aren’t consumers themselves. Unable to answer any questions and treat their jobs like a novelty.

Things have really improved with a functioning menu that responds quickly. I'd still call ahead and place a phone order as the stock is either said to be sold out when in stock or vice versa. Also the Pay In Store option doesn't work and I personally won't pay for a product that may or may not even be in store.

Calgary The store at 20 Crowfoot Crescent NW has a very rude gay clerk. I made a comment and the rude clerk demand I leave. This clerk is bald with a beard. Avoid this location.