Canterbury Bears Reviews 22

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I received great communication and service from Canterbury Bears. I bought a Briar Rose bear and loved her the minute I opened the parcel. Her colours are bright and she's completely different to my o... See more

Rated 5 out of 5 stars

Excellent Quality Products And Speedy Service! My daughter and I love our Canterbury Bears. We took 2pcs Bespoke Father Christmas in Green Plush, 2pcs Personalized Guardsman Bears, 2pcs Personalized R... See more

Rated 5 out of 5 stars

Gregory is adorable ❤️. Lovingly made with top quality materials. Only dealing over emails but it is still clear what a thoughtful family business this is. The love and thought that goes in to thei... See more

Company replied

Rated 3 out of 5 stars

Very disappointed, spend 200 pound on a bear ,to be delivered wrapped in thin paper in a shabby card board box like something from vinted ,bear it's self is small but nice ,worth the money that's deba... See more

Company details

  1. Gift Shop
  2. Children's Toys Store
  3. Corporate Gift Supplier
  4. Toy Manufacturer
  5. Toy Store

Written by the company

For more than forty years we have created the finest quality, hand-made teddy bears from our workshops in the heart of the Kentish Countryside. We pride ourselves on unique designs, high quality materials, attention to detail & exceptional customer service. Whether you are looking for a bear to add to your collection, a gift or a bespoke item, we would be delighted to help.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

22 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Beautiful Briar Rose bear

I received great communication and service from Canterbury Bears. I bought a Briar Rose bear and loved her the minute I opened the parcel. Her colours are bright and she's completely different to my other bears, so she stands out in the crowd. I'm really pleased, thank you 😍

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderfully well made individual bears

Wonderfully well made individual bears, in a range of materials, and a pleasure to deal with such kind and caring people. The bears come promptly, and well packed for their journeys to their new homes.
A small business who trade with an excellent attitude.

December 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent all round. The care taken with everything from the website to the manufacture and delivery is evident!
Very prompt delivery, beautifully packed and the bears themselves are perfect!
Thank you Canterbury bears!

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing bears and the kindest…

Amazing bears and the kindest employees! I called Canterbury Bears about a bear no longer in stock online that I wanted to buy for my niece's 1st birthday. They went out of their way to make the bear and express shipped it within a couple of days! I am extremely grateful. The bear is adorable and looks very well made. Thank you!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Our 2nd Canterbury Bear

Our 2nd Canterbury Bear, bought for our granddaughter’s 1st Christmas. Once again fantastic service, workmanship is amazing with lovely attention to detail. A bear to treasure. Thank you

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Love Canterbury Bears!

Excellent Quality Products And Speedy Service! My daughter and I love our Canterbury Bears. We took 2pcs Bespoke Father Christmas in Green Plush, 2pcs Personalized Guardsman Bears, 2pcs Personalized Remy Chef Bears and 2pcs Limited Edition Tabitha Bears! The Bears are beautiful And we highly recommend them! They are a must for anyone who loves dressed bears!

December 13, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality,well pleased

Really pleased with our two purchases, Barbar is lovely and for our granddaughter and I bought Gabriel for my partner for valentines and she was over the moon with it. Really put the pressure on with Gabriel as it was only a week to valentines but Canterbury Bears come up trumps and it was delivered the next day after ordering, thanks to all.

February 7, 2025
Unprompted review
Rated 2 out of 5 stars

Very disappointed in the size of my bear and bunnies

I purchased two bunnies and a bear with a hat and scarf. I just received them. They are much smaller than I expected. The bear the woman is holding in their web ad is the size I expected. I think they know that the size is a disappointment. I guess they are saving on materials. Very disappointing. Not worth the price they charge.

January 9, 2025
Unprompted review
Rated 3 out of 5 stars

Very disappointed

Very disappointed, spend 200 pound on a bear ,to be delivered wrapped in thin paper in a shabby card board box like something from vinted ,bear it's self is small but nice ,worth the money that's debatable, I appreciate it's hand made but there's other brands I have purchased cheaper and just as well made .I nice box would have made the bear feel special as it stands ,it doesn't.

November 6, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional service and skill

Words cannot express our gratitude to Kerstin and her team for the memory bears they have made for our family after the loss of our beloved grandson Harry. This family business is exceptional in every way from initial contact, design, execution, communication and speed of response. Thank you all.

April 22, 2024
Unprompted review
Rated 5 out of 5 stars

Gregory is adorable ❤️

Gregory is adorable ❤️. Lovingly made with top quality materials.
Only dealing over emails but it is still clear what a thoughtful family business this is. The love and thought that goes in to their product and the way they respect and treat customers .
Kerstin and her team are a credit , I will always choose Canterbury Bears 🐻 . Thank you to all at the workshop

February 16, 2023
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

Thank you so much for your lovely review, we are thrilled that Gregory has found such a lovely home!

Rated 5 out of 5 stars

Lovely, high quality bears

I purchased a bear for myself and it is absolutely perfect. I can see the care that went into making the bear and he will be with me for years to come. High quality and each bear has a unique personality. Wonderful to support a British handmade company as well, and I've recommended to friends.

January 20, 2023
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

Thank you so much for your review, buying a bear for yourself is such a nice thing to do, we hope your bear brings you joy!

Rated 5 out of 5 stars

Yet another beautiful bear

I ordered the bear, Gabriel, last week and he arrived promptly yesterday.
He is absolutely beautiful and exceptionally well made. So lovely to support a British brand.

October 25, 2022
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

Thank you for your lovely review, we are so glad that you are happy with Gabriel

Rated 5 out of 5 stars

Beautiful Bears with Outstanding Quality

Having purchased Canterbury Bears for our 3 children, who all all now in their 30's. We had no hesitation to buy a beautiful aboriginal patterned bear for our new Granddaughter that lives in Australia and has a traditional aboriginal name.
Their quality in the past 30 years has not changed at all. The company has expanded their range to include not only traditional but more diverse modern models with the same high standards of workmanship.

September 26, 2022
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

We are so pleased to hear from customers who have been with us for so many years and who continue to buy for each generation of children as their families grow. We hope your granddaughter loves her very special dot-art bear. Thank you so very much for taking the time to write such a lovely review.

Rated 5 out of 5 stars

I Bear and 1 Rabbit and more to come

I have bought 1 bear and 1 rabbit from Canterbury Bears in the last 2 years and the service has been excellent. The first time I called to ask for some help and spoke with the owner, who was lovely. The bear and rabbit were happily received and loved. My next bear or animal will be from here. Nice to have something British made ❤🇬🇧

January 26, 2022
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

Thank you Nicky, we are so pleased the bear and rabbit you chose are loved. We look forward to hearing from you again, please don't hesitate to call if you ever want advice on a purchase.

Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality. The staff were really helpful. We are delighted with the product.

May 10, 2022
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

Thank you for taking the time to write a review, we are so pleased that you enjoyed the experience of buying from us.

Rated 5 out of 5 stars

Delighted to order a Canterbury Bear…

Delighted to order a Canterbury Bear for my first grandchild ! Very helpful service from Canterbury Bears and Gregory junior arrived beautifully packed and very promptly too.

August 26, 2022
Unprompted review
Canterbury Bears logo

Reply from Canterbury Bears

We are thrilled that you chose Gregory for your first grandchild - thank you for taking the time to review your bear.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look