Canterbury Australia Reviews 

693
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 687 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the excellent quality and comfortable fit of the clothing and products, often noting their durability. Many consumers also highlight the impressive speed and promptness of the delivery service, finding the online ordering process straightforward and the website easy to navigate. However, some people mentioned significant delivery delays and order processing issues, including items not dispatched or incorrect duplication. A few reviewers also noted product sizing discrepancies or inadequate descriptions, leading to unexpected fit, while some experienced specific quality changes in certain items.

What people talk about most

Product

Reviewers consistently express satisfaction with the product quality, often highlighting great fit, comfort,... See more

Delivery service

Consumers generally report positive experiences with delivery service, frequently highlighting fast and quick... See more

Order

Customers had ambiguous experiences with order, with many reporting issues such as unreceived items, delayed... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the excellent quality... See more

Website

Customers consistently note ambiguous experiences with the website, with many reviewers finding it easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more

Company replied

Rated 4 out of 5 stars

The service and speed of delivery were excellent — very impressed with how quickly my order arrived. The only reason I’m giving 4 stars instead of 5 is that the shorts seem to be a lighter material an... See more

Company replied

Rated 4 out of 5 stars

Easy to deal with received on time as always qualtity still remains long after the price is forgotten

Company replied

Rated 4 out of 5 stars

Ii havent received my items yet nil stock, but the quality of the clothing is always good happy to wait.

Company replied


Company details

Information provided by various external sources

Canterbury of Australia was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play. The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury's commitment to developing innovative and high performance sportswear is recognised across the globe, with athletes from all sporting disciplines opting to wear Canterbury BaseLayer and Compression products. Canterbury Compression is proven to enhance blood flow, wick sweat away from the body and aid recovery, ultimately increasing levels of sporting performance. We are proud to align ourselves with the likes of Geoff Parling, who openly endorses both our technical products and lifestyle garments. The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.


Contact info

3.7

Average

TrustScore 3.5 out of 5

693 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(693)

687 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Everything was excellent

April 18, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Excellent product and postage time

Excellent product and postage time. Thanks!

April 12, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Great product

Great product, well made

April 10, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Seamless purchase

Seamless purchase. Received what I ordered

April 10, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Perfect timing

Ordered for my sons birthday and was delivered the following day right on his birthday so was perfect. Im based in NZ and got delivered to son in Aus. Was easy no fuss.

April 16, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Well made track pants

Well made track pants, a bit smaller around the waist than the Canterbury uglies though in the same size.

April 15, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Easy ordering process

Easy ordering process, item delivered within specified time frame, sizing of jersey great and exactly as described! Would definitely order from you again!

April 13, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Perfect in every sense.

Perfect in every sense.

April 8, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Good communication and fast delivery of…

Good communication and fast delivery of a quality product

April 11, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 4 out of 5 stars

Shorts

The shorts fit me. The postage was

April 6, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Signed up to get 20% off that was not…

Signed up to get 20% off that was not applied to product, ordered a football jersey that was in stock and charged then told out of stock.... Had to purchase elsewhere .... Cancelled order with Canterbury and order still delivered, numerous calls to customer care to return as to why I have to pay return postage . Ridiculous embarrassing and unprofessional company as this has now been 4weeks .... I have to rate this as 1 star only because it's the lowest.

April 10, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hi,

I regret that the 20% discount wasn't applied and the in-stock jersey was unavailable. We're sorry about the delivered order after cancellation and the return postage issue. We'll investigate these concerns. We appreciate your feedback.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

Excellent service

Excellent service, & love the shorts.

April 8, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Delivery time was good and nice to have…

Delivery time was good and nice to have goods that I ordered actually the ones that arrived, Thank You

April 6, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 1 out of 5 stars

Cancelled order

This is ironic…… sending a feedback form for an order you cancelled and were unable to fulfil…

April 9, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hi,

I apologise for the frustrating experience. Sending a feedback form after canceling your order was an oversight on our part, and we appreciate you bringing it to our attention.

I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia

Rated 5 out of 5 stars

Great all around

Great all around

April 4, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Natalia

Rated 2 out of 5 stars

I don’t know why I was able to use…

I don’t know why I was able to use afterpay for my first orders but now it’s telling me that it’s not available when I wanted to purchase more from Canterbury?

April 8, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello Vailoa,

We appreciate your feedback and are sorry that you're experiencing issues with Afterpay. Several factors determine its availability. We'll look into this.

A message has been sent to your account.

Kind regards,
Liam

Rated 5 out of 5 stars

Elite shorts

Elite shorts, fast shipping

April 7, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Good quality product

Good quality product. Good communication about order status.

April 2, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

My wife loves them.

My wife loves them.

April 6, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Quick and good quality

Quick and good quality

April 2, 2026
Canterbury Australia logo

Reply from Canterbury Australia

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look