canvas-store.co.uk Reviews 377

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the canvases, noting they often exceed expectations. Many people also highlight the excellent pricing, finding the products to be a great value. The delivery service is frequently commended for its speed and efficiency, with many orders arriving sooner than anticipated and well-packaged. However, some customers experienced issues with their orders, including delayed or missing deliveries, and in some cases, receiving damaged or out-of-square canvases. A few people also mentioned concerns about the packaging not being robust enough for transit.

What people talk about most

Product

Users describe positive interactions with product. Customers are pleased with the good quality canvases,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and prompt... See more

Quality

People report positive experiences with quality. Many customers praise the good quality canvases, often... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the good quality canvases for the... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more

Company replied

Rated 5 out of 5 stars

The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more

Company replied

Rated 5 out of 5 stars

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more

Company replied

Rated 5 out of 5 stars

Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
4-star
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1-star

Replied to 55% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service

February 5, 2026
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hello,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 5 out of 5 stars

Excellent quality canvases

Excellent quality canvases, well packed and friendly help with queries. Very good value for money. I wouldn’t go anywhere else.

February 3, 2026
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jan,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

My order was cancelled.

December 19, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Phillip,

Thank you for your review.

We are so sorry that your order was cancelled.

Unfortunately, not all of our suppliers/couriers are able to delivery to Northern Ireland.

We apologise for the inconveince.

Best WIshes,
Customer Care

Rated 5 out of 5 stars

Would recommend

The canvases are of great quality, delivered in good time and unscathed. I had an issue with one delivery and the new customer service manager could not have been more helpful or professional.

December 19, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jennifer,

Thank you for a great review!

Best Wishes,
Customer Care

Rated 3 out of 5 stars

60x30 canvas

Very slow on delivery

December 18, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Stephen,

I'm so sorry that your order took longer than expected to arrive.

We are able to meet expected delivery dates for most of the year.

However delays are most likely during sales and the Christmas period.

We apologise for the delay and any inconvenience caused.

Best Wishes,
Zoe

Rated 5 out of 5 stars

As I have been working on a series of…

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my mind before lunch and although I was informed that delivery could be between 4 to 7 days the order was delivered two mornings later. WHAT'S NOT TO LIKE?

December 12, 2025
canvas-store.co.uk logo

Reply from canvas-store.co.uk

Hi Jane,

Thank you so much for a great review!

Best Wishes,
Customer Care

Rated 1 out of 5 stars

Used to be very good but not anymore...

Used to be very good but I ordered 2 boxes of canvases in September and I am still waiting for a tracking number more than 2 weeks later. Different agents answer my email queries but dont get back to me and still no tracking number. Are they all AI now, I wonder? I have now asked for a refund but no response. I will be getting my canvases elsewhere in future.

December 4, 2025
Unprompted review
Rated 2 out of 5 stars

The frame of the Canvas was not Square

As a keen Amateur painter I purchased a pack of three very large (1 mtr square) canvasses from Canvas Store. The canvasses were made by Loxley. They arrived and after a couple of months I had painted on all three Canvases. I decided to frame all three canvases as I think they look better in a shadow frame. I set about to make the frames, two of which fitted perfectly. However one canvass was so out of square i could not fit it into the frame. I checked each corner with a carpenters set square and sure enough the whole frame was out of square. I sent a message to The Canvas Store, as that is the company I had the contract of purchase with, with some photos to illustrate the amount each corner was out of square, and also explaining that the other two canvases in the pack of three were perfectly square after painting. The Canvas Store contacted Loxley who replied to the Canvas Store, not prepared to do anything about the out of square canvas I had purchased, saying it was because the canvas had warped due to the painting and there was nothing they would do for me. So are they saying their canvases are not fit for purpose? If you paint on the canvas it is likely to go out of square? They sell them as painting canvases. Not at all happy so in future folkes always check your canvas before you paint on them just in cased you have to return them. Not very impressed as what I think is a good painting is a total loss at a cost of £40 for the one canvas.

November 3, 2025
Unprompted review

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