I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
Company replied
As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
Company replied
Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.3
Excellent
377 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As expected
Great price. Great on time delivery. Exactly what I expected and with no hassle.
March 20, 2025
Incomplete...
I'm still waiting for half of my order to be delivered, and communication has been poor.
Hopeful this will eventually be resolved though....
March 20, 2025
Reply from canvas-store.co.uk
Hi Cathy,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
good at there work
March 19, 2025
Unprompted review
Abysmal notification about delivery
The "shop" app told me that my goods were ready to be shipped. I received no further information, no delivery date, no tracking number, and I don’t know the courier. By luck I was in to receive the goods. I reported this lack of information but I received no advice on what to do.
March 10, 2025
Reply from canvas-store.co.uk
Hi John,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Failed to deliver the order,have failed…
Failed to deliver the order,have failed to return calls and reply to e-mails.however on the good side a refund was dealt with within 24hours.
February 18, 2025
Reply from canvas-store.co.uk
Hi Chris,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
6 pk of canvases
6 pk of canvases. Absolutely no communication regarding this item despite & 11 days late. 20 min on hold & no one answering in the end. 2 emails sent with yet no reply to either. Item arrived the next day having been sent the day day of my emails. No reply, no apology & no telephone reply. What a way to run a company. Having been a customer in the past, would I use them again...NO!. Would I recommend...NO!.
February 17, 2025
Reply from canvas-store.co.uk
Hi David,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Poor customer Support
The Seawhite canvases are not primed properly. I had to painting certain areas twice. I contacted Canvas Store on two occasions and was never heard back from them.
February 17, 2025
Reply from canvas-store.co.uk
Hi Paul,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Have not received item and have so far…
Have not received item and have so far sent two emails asking or update or refund have had no contact from your complaint team
January 24, 2025
Reply from canvas-store.co.uk
Hi Amanda,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
ONLY HALF ORDER DELIVERED AND NO RESPONSE FROM CS!
I have used canvas store for years and find their value for money very good HOWEVER I have only received half of my recent order and cannot get a response from them. I have emailed 3 times, send a request through their online form and have been on the phone for over 30 mins waiting for them to answer. My order shows as fulfilled on their system! I am beyond frustrated at their terrible customer service!
February 21, 2025
Unprompted review
Reply from canvas-store.co.uk
Hi Bobby,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Reply from canvas-store.co.uk
Hi Robert,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
What i needed arrived
February 6, 2025
Too hard to contact & get a reply!!
I thought I was buying stretched canvases but they were panels so I thought I would return them - what a joke!! I've emailed numerous times & had no reply so Friday I rang & she assured me somebody would email me from Seawhites to arrange sending them back. Today Monday I tried to ring again & I've tried 3 times without getting through so I rang Seawhites & they told me I had to go back through Canvas Store! So now I'm totally frustrated & annoyed. Things are so hard these days to sort out when it should be easy!!!!
February 10, 2025
Unprompted review
Reply from canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
For any future returns, we will make arrangements to organise a collection for you as standard procedure, to avoid uncertainty and delays.
We've restructured our order fulfilment process with a focus on improving communication with customers. Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
I have received no reply despite…
I have received no reply despite chasing an outstanding order and still NO delivery!
Very disappointed
January 24, 2025
Reply from canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements and hope that any future orders are handled more attentively.
Best Wishes,
Customer Care
Perfect floater frames as described
Perfect floater frames as described. The right size rapid delivery. Good price.
January 9, 2025
Too Slow and No Communication
Great value canvases but slow delivery time and absolutely no communication with me the customer. I am still waiting to receive delivery of an order placed 10 days ago. No reply to my email and no available phone number to ring.
I am a busy professional artist and expect better service than this.
January 9, 2025
Reply from canvas-store.co.uk
Hi Richard,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers.
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
Rough and ready
The canvas was exactly the type I had been trying to get so I’m very pleased
January 3, 2025
Great product, and great service
Good size, good quality canvases. Very responsive when I requested a change to the delivery address after placing the order and they delivered in good time!
December 13, 2024
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