I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
Company replied
As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
Company replied
Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.3
Excellent
377 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Canvases good value
Canvases good value, but had to call because no delivery so they had to call supplier who then sent them
December 4, 2024
Fantastic product and great delivery…
Fantastic product and great delivery timing. Thankyou I will be back👌👌👍
November 27, 2024
Canvases have not arrived WTF?
Canvases have not arrived WTF?
Nul points. Late arrival aND IN TWO DELIVERIES, and Very expensive
November 27, 2024
Reply from canvas-store.co.uk
Hi There,
I'm so sorry for your experience.
If there are delays with your delivery, get in touch and we can contact the courier to query this for you and expedite your delivery.
Some larger orders are split for shipping, I apologise that only one tracking code was provided for you.
We have restructured our order fulfilment process with a focus on customer communication. I hope this will make shopping with us a better experience.
Best Wishes,
Customer Care
I never received my order
I never received my order. I chased by phone. They said their supplier said it had been delivered but it wasn’t. They said they would ring back but have not. So need to chase again. Not good service.
November 18, 2024
Reply from canvas-store.co.uk
Hi Joanna,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
Happy customer
There was a problem with the initial delivery… it was badly damaged by the courier’s. Canvas Store sent out the whole order again FOC via a different courier and it was perfect. Problem resolved swiftly and without question. Thank you.
November 12, 2024
Arrived earlier than expected and good…
Arrived earlier than expected and good quality
November 12, 2024
My order never arrived
Order 7518
I ordered early October some 5” x 5” stretched canvases. I received a very apologetic and polite email on 15th October to say my order would be delayed until 31st October.
I emailed back and said I needed them for a local Art Fair, 1-3 November and so that would be too late. I asked if they had something similar. On 18th October I received another email to say they didn’t have anything similar ( bear in mind, time was running very short for me to actually paint on them in time for the Art fair) and so I wrote back and said to send the order anyway as I’d use the canvases in the future. I then sourced some 6” x 6” canvases on Amazon in order to bring up my ‘stock’ of paintings for the Art fair.
Well, here we are at 6th November and I still haven’t received my order.
I don’t think I’ll be ordering from Canvas Store again. What a pity because if you specialise in something, as a company, surely you get it absolutely right? Also, they still have my money!
October 8, 2024
Reply from canvas-store.co.uk
Hi Dawn,
I'm so sorry for your experience.
We've restructured our order fulfilment process with a focus on improving communication with customers
Our reviews made it clear to us that we were not performing well in this area, so we now make sure that customers are notified of any updates or delays with their order asap and that all emails are responded to - ideally within 2 working days.
I sincerely apologise that you received sub-par service prior to these improvements.
Best Wishes,
Customer Care
I ordered these for a portrait artist
I ordered these for a portrait artist and they arrived very speedily. Thank you.
October 14, 2024
I still have not received my order
I still have not received my order. It has been two weeks.
October 1, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Appalling
Appalling
Can't get hold of anyone
Phone is constant answer machine
No canvases what is going on?
September 27, 2024
Unprompted review
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Items haven’t arrived over two weeks…
Items haven’t arrived over two weeks after ordering. No reply from emails or from the online contact form. Terrible service will never use again.
September 10, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
The packaging was damaged with a large…
The packaging was damaged with a large gash through the cardboard right in the middle on both sides. Fortunately the three canvases were not damaged, the gash just split the cellophane covering the canvases
September 6, 2024
Reply from canvas-store.co.uk
Good Morning
I am so sorry to hear this has happened! One of our team will be in touch shortly to find out what has gone wrong and how we can get this resolved for you. We really appreciate your patience whilst we look into this matter for you!
Best wishes
Canvas Store
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
Great swift service.
August 8, 2024
Reply from canvas-store.co.uk
Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!
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