canvas-store.co.uk Reviews 377

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting that items look even better in person. The delivery service is frequently highlighted for its speed and efficiency, with many appreciating the prompt arrival of their orders. Additionally, consumers find the pricing to be very competitive, offering excellent value. However, some customers also noted issues with their orders, including instances where parcels were not received, went to the wrong address, or were refunded without communication. There were also a few reports of canvases being out of square after painting, leading to difficulties with framing.

What people talk about most

Product

Consumers find product to be positive. Many reviewers praise the good quality of the canvases, noting they... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the prompt and efficient... See more

Quality

Reviewers express satisfaction with the quality of the canvases, often highlighting them as good quality for... See more

Price

Customers consistently note positive experiences with price. Many reviewers praise the good and reasonable... See more

Order

Clients share ambiguous opinions on order experiences. Some customers report prompt, efficient service, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more

Company replied

Rated 5 out of 5 stars

The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more

Company replied

Rated 5 out of 5 stars

As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more

Company replied

Rated 5 out of 5 stars

Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10


Company details

  1. Art Supply Store

Written by the company

At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

377 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 55% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Really great customer service

Really great customer service. Items picked up and help provided to get the right product very quickly. Thank you

July 31, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Great customer service

Great customer service. Quick delivery and very happy with the product

July 16, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Good service

Very fast delivery, well packed good quality.

July 3, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Super quick delivery

Super quick delivery. Very pleased

June 19, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Highly Recommended

A fast and efficient service. Easy to order. Really great. I will use canvas store again.

June 4, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Fantastic

Fantastic. Very pleased with everything. Quick delivery and the canvases are in perfect condition. ⭐️

June 4, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Great transaction

Pleased with quality and speed of delivery

May 31, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Will always purchase from canvas…

Will always purchase from canvas store..all items good quality and fair price. Packaged to arrive safely.

May 28, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 4 out of 5 stars

Delivery delayed but I was informed…

Delivery delayed but I was informed good customer care
Canvas’s arrived well packed
Thank you

May 10, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Good timing and canvas in perfect…

Good timing and canvas in perfect conditions. Ordered Loxley Gold twice now both time delivery and product were as expected. Thank you.

May 10, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 5 out of 5 stars

Happy

Great range of canvas sizes.
Quick delivery.

April 29, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a lovely review! Please let us know if there is anything else we can help you with and have a great rest of your week!

Rated 1 out of 5 stars

Missing items

Missing items. Poor customer service. 15 canvases ordered but only 5 received. Sent four emails but no replies. Atrocious communication!!!
Finally the missing canvases arrived, late, and with a hole in the box and a corresponding hole in one of the canvases. Minimal packing of a single cardboard box and no padding or bubble wrap!!

April 17, 2024
Rated 3 out of 5 stars

Thank you all fine.

Thank you all fine.

Jane

February 28, 2024
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Reply from canvas-store.co.uk

Thank you so much for taking the time to leave us such a positive review! We really appreciate it.

We really value your feedback so is there anything we could have done to make this a 5 star experience?

We hope to see you shopping with us again soon

Best wishes,
Customer Service

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