I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
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As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
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Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.3
Excellent
377 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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Great service. My canvases arrived really quickly and…
My canvases arrived really quickly and are of great quality
February 29, 2024
One of the canvases is damaged
One of the canvases is damaged. I’m still waiting for someone to respond about this.
February 26, 2024
Reply from canvas-store.co.uk
Hi Gemma,
I am extremely sorry that one of the canvas you received was damaged.
As discussed with you yesterday, I will be confirming with our suppliers today the resend of the canvas however I will be in touch if there are any issues.
Our suppliers usually get back to us promptly so I hopefully will be able to confirm this for you soon.
Again my complete apologies for any inconvenience caused by this and thank you for your patience and understanding as we have resolved this for you.
Best regards
The London Graphic Centre Customer Care Team
Inferior Cotton Canvas Round Panel
Canvas Store Cotton Canvas Round Panel 40cm x 40cm Box of 5
I bought these panels after receiving an email offer. They are really low quality. No wonder you can't find them on the website under circular or panels.
The photos are deceptive. These are pieces of flimsy cardboard with canvas on. Not even as sturdy as most backing board.
I would have returned them, but it would have cost me too much in postage so they will be for the kids to paint on.
I'll stick with my usual supplier in future.
You say in your reply you will collect canvases.
Just in case anyone thinks this is free!
Returns policy
If you are unable to return the items yourself, we do offer a collection service. There is a £15.00 charge for this service.
February 12, 2024
Reply from canvas-store.co.uk
Hi Kris,
I am very sorry to hear that you were not happy with the quality of the round canvas panels.
The Canvas store panels are an introductory level canvas but are fully primed and ready to paint on which is standard for that kind of product.
We do sell some higher quality canvas boards and panels which we can suggest to you if you require any particular size.
We can collect any unwanted canvas as long as it is unopened, so please do not feel that you have to pay for any return.
Once again, I sincerely apologise if the items did not suit your requirements and any inconvenience this has caused you.
If you have any further questions, please do not hesitate to contact us.
Best regards,
Customer Service
Great quality product in good price
Great quality product in good price. Delivered fast
February 16, 2024
Speedy delivery and perfect product.
February 12, 2024
Website was easy to navigate & find…
Website was easy to navigate & find what I wanted, prices are excellent and delivery was really quick. Very happy customer who will be back!
January 31, 2024
Canvases arrived really quickly ,and …
Canvases arrived really quickly ,and are of great quality.
February 6, 2024
Have bought from Canvas Store many…
Have bought from Canvas Store many times. Great value for money. Good quality and quick delivery.
January 17, 2024
Good quality products
Good quality products, fair prices and prompt, efficient service.
January 11, 2024
The canvases were of a high quality and…
The canvases were of a high quality and were delivered quickly. An excellent service!
January 9, 2024
Quality heavy weight canvases delivered…
Quality heavy weight canvases delivered on time and carefully packed
January 4, 2024
Great product delivered quickly
Great product delivered quickly. Well packaged. Reasonable price.
January 5, 2024
Excellent service
Excellent service, from payment to delivery - fast and efficient. Highly recommend the canvas store .
December 14, 2023
You need to work harder on delivery…
You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.
December 14, 2023
Terrible Experience – Failed Delivery and Lack of Communication
My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.
This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.
December 12, 2023
No hesitation in recommending this company for your canvas needs
Great selection of different size canvases available and an efficient response from Emma at Customer Services. Arrived slightly late but geographical and meteorological circumstances accounted for that.
Would definitely recommend to other canvas seekers
December 12, 2023
Amazing quality
good choice options. Canvases delivered nicely secured and in perfect condition. Amazing quality.
December 12, 2023
Parcel service was beyond terrible…
Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised
December 12, 2023
Reply from canvas-store.co.uk
Hi Eunice,
Thank you for the order you made with us.
I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.
Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback
Best regards,
Customer Service
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