I recently ordered a few canvases was blown away by the entire experience. From the moment I placed my order, the team’s exceptional service shone through, with quick, friendly communication keepi... See more
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Review summary
Created with AI, based on recent reviews
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The mistake was mine! However, Canvas Store were extremely helpful in sorting it out for me. Technology doesn’t come easily to (I’m 88) me and recognising this, a lady, Zoe, called and was so kind a... See more
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As I have been working on a series of linked subject matter I suddenly realised I would complete the present design and would need additional canvases. I ordered from canvas store while it was on my m... See more
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Good quality canvas. Good pricing easy to prep and paint on. Customer service was also great double checking delivery adress by email and confimation of delivery. 10/10
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.3
Excellent
377 reviews
Replied to 55% of negative reviews
Typically replies within 1 month
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All went very smoothly and efficiently
December 8, 2023
I placed my order on 10th November with…
I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.
November 10, 2023
Reply from canvas-store.co.uk
Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.
Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.
We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.
Best regards,
Customer Service
Speedy delivery!
November 17, 2023
Kept up to date on order status
Kept up to date on order status, when it was shipped and delivery was super fast. Would highly recommend
November 13, 2023
Fabulous service all round
Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.
November 13, 2023
Excelent service
I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!
November 7, 2023
A very good price and quick delivery!
October 30, 2023
Item delivered on time and in good…
Item delivered on time and in good condition
All OK
October 25, 2023
Better quality than I originally anticipated
Better quality than I anticipated which was appreciated - my new go to place for canvas.
Thank you.
October 16, 2023
Always a reliable source for high…
Always a reliable source for high quality canvas. Always happy with my orders :)
October 13, 2023
Canvas boards
The canvas board (all 15 in total) arrived within the allotted time. The delivery came very early in the morning before office hours. I left a message on the door saying that the delivery could be dropped next door in an open patio but the delivery driver literally threw the whole package over the neighbour’s garden wall and the parcel landed on a corner, thus bending and denting 10 of the large boards. Now I have 10 damaged boards needing repair before they can be used. A great pity.
October 3, 2023
Reply from canvas-store.co.uk
I appreciate your understanding, and I'm truly sorry to hear that the order arrived in a damaged condition. We understand the frustration and inconvenience this may have caused. It's important to us that your orders arrive in perfect condition, and we take these issues seriously.
Thank you for taking the time to pass on this information to us. Addressing these issues is crucial to ensuring that this doesn't happen in the future. We are committed to working with our suppliers to improve the quality of our products and the packaging to prevent any damage during transit.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order, please don't hesitate to contact our customer support team. We're here to help and make sure you have a positive shopping experience with us in the future.
Poor service
October 3, 2023
Reply from canvas-store.co.uk
Thank you for your order and comments. Customer feedback is crucial for making positive changes.
We understand the frustration and inconvenience any issues during the ordering process may have caused. It's important to us that your orders arrive in good time and in perfect condition, and we take these issues seriously.
We value your business, and we will do our best to make it right for you. If you have any concerns or need assistance with a replacement or refund for the damaged order now or in the future, please don't hesitate to contact our customer support team.
We're here to help and make sure you have a positive shopping experience with us in the future.
The canvasses I ordered arrived very…
The canvasses I ordered arrived very well packaged, and I find them to be very good quality. I’ve already started painting on them and the surface is fairly smooth and doesn’t seem to absorb much of the paint- which is a good thing! I will definitely be ordering more!!
September 21, 2023
Thank you for a very good service.
September 27, 2023
Still waiting
Still waiting. They emailed to say they were getting the order ready 10 days ago. Still not dispatched. No answer to emails or phone calls....
October 3, 2023
Unprompted review
Fast service
September 21, 2023
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