Canvas Art Rocks Reviews 

578
•
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Please leave well alone.Order not turned up after 3 weeks.Absolutely shocking communication with no explanation of why theres a delay. Stay well clear.

Rated 2 out of 5 stars

Did not receive my order,such a bad experience this time tried to get in touch and they never got back to me about my order,and paid in full too. Several times now I've sent massages and no response.... See more

Rated 2 out of 5 stars

No reply from them. Expected delivery date has expired and they don't respond to requests for information. It has all the feeling of a scam at present. Take your money and disappear. Update :... See more

Rated 5 out of 5 stars

Canvas Art Rock has a fantastic selection of artwork for print. Quality of prints are excellent, colours are amazing. Delivery is good and items are usually sent within a week. Larger scaled items are... See more

Company details

  1. Home & Garden

Information provided by various external sources

Shop CanvasArtRocks.com for all your wall art needs. Canvas art, wallpaper murals, wall stickers and more. All wall art products come with free UK delivery and in a range of sizes.


Contact info

3.2

Average

TrustScore 3 out of 5

578 reviews

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3.2

All reviews

(578)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

placed 2 orders for Christmas presents

placed 2 orders for Christmas presents, one in plenty of time and the other on the Wednesday before Christmas (Monday), they hadn't been dispatched on the Thursday so I emailed them offering to pay for next day delivery but they came back and and said they would send them both on next day free of charge. I now have my order in time for Christmas. Big thanks to the staff for getting that sorted.

December 21, 2023
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve dealt with for a long time

I placed an order on 7th Dec it’s now 19th Dec and the only email I have had was to say they received the order - turn around is supposed to be 2/3 days and delivery the same - Has it been shipped /gone missing or have they just taken the money ? I don’t know - I have sent several emails and received one back from Aimee and Tiffany saying they were sorry and would look into it ? They promised me an update later that day but I never received that either. I have now asked for a refund so we’ll see how that goes!
It’s bad enough not receiving what you have paid for and worse when there is no communication either
They were still offering next day delivery and pre Xmas delivery on Saturday how likely is that going to happen ?
it’s a shame as they are offering unique products they are just not capable of actually delivering them :(
DO NOT BUY ANYTHING FROM THIS COMPANY

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

I have ordered from this company before…

I have ordered from this company before and usually do not have an issue but I recently received an order that kept saying in an email that it was confirmed never once told me when to expect the package or when it was delivered obviously I am satisfied I received my package but because I did not receive an email stating that it was delivered my mail carrier was not able to deliver another package I was waiting for due to no room in the mailbox because I did not get a notification/email.

November 24, 2023
Rated 2 out of 5 stars

Slow delivery time.

I placed my order on 20/11. 12 days later I don’t know the estimated date of delivery except for the fact that the package has left UK..

November 25, 2023
Rated 1 out of 5 stars

Poor quality

Received order in good time, however that is the only good thing about my order, the prints are poor quality, tried to get in touch with customer service but to no avail, also no answer to telephone calls even though I left numerous messages, no return label with order so looks like I’m stuck with two poor quality prints, please don’t buy anything from this company.

November 27, 2023
Unprompted review
Rated 5 out of 5 stars

Bridge at Argenteuil

We were looking for a painting, particularly by Monet to hang above our fire place as a finishing touch to decorating the living room and this website eventually came up. After looking through the site, I emailed questions I had to the people at Canvas Art Rocks and they replied the next day with a complete and helpful answer. I ordered pretty much right away, once we had decided. It arrived within a day or so, perfectly wrapped and protected. It now sits pride of place in our home and we frequently catch eachother just looking for periods of time at a work of art that puts a smile on our face. Worth every single penny, we couldn't be happier. Thank you so much to the people at Canvas Art Rocks.

September 25, 2023
Rated 1 out of 5 stars

Extremely poor quality, difficult refund process

Pictures were extremely poor quality - resolution of the photos really bad and could see jpeg artefacts in the pictures. The process of getting a refund was extremely difficult and took about a month and a huge number of emails.

They required two different sets of photos of the artwork so they could check the quality, which they then said looked fine to them. They advised that we could use any courier, but it's worth noting that the only UK courier that insures artwork when shipping is Fedex. Thankfully, we paid extra for signed for delivery as they then said they had not received the pictures and we had to send proof of delivery (even though I'd signed their email address up for delivery updates). They spent a long time looking for the pictures and had to be prompted frequently for updates and our case was apparently elevated to various different departments, though we never spoke to them or saw any evidence of this. It felt a lot like things were being delayed as much as possible in the hope that we'd forget about the refund. In the end, they gave us a refund after I said we were going to pursue a credit card chargeback for both the original purchase and return shipping. However, we're £16 down in return shipping with no pictures and the process was extremely stressful. Would recommend to avoid buying from this company.

August 9, 2023
Unprompted review

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