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Rated 1 out of 5 stars

This company gives bad customer service. They don't communicate. and are unwilling to help. Other companies have much better return policies and are always willing to help. This company has disastrous... See more

Company replied

Rated 4 out of 5 stars

Excellent quality of print. and having the option to be able to customise the size to fit my requirement was a big plus. Delivery was a bit slow but that was due to delivery company mislaying the can... See more

Company replied

Rated 1 out of 5 stars

Paid for next day delivery as I needed it as a gift ASAP. I could not contact them, they were unreachable, they did not send any confirmation, and the product is now set to come late. Terrible s... See more

Company replied

Rated 5 out of 5 stars

Made my wife's birthday! Had a special holiday photo done by these guys and had expected loss of clarity with increase in size, but not all all! Helped me earn some serious brownie points! Many thanks... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

One of the UK's original canvas printing companies. Establisd 2004.


Contact info

3.2

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Awesome quality and service

Totally excited about our all-encompassing material print. Superfast conveyance and the costs are amazing. have recently requested another. Much obliged to you for a splendid help.

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Love my prints!

The material prints I requested turned out stunning! Exceptionally content with the entire cycle from the simplicity of requesting and the receipt or the prints! Will utilize them once more!

May 16, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic canvas quality, excellent customer service, fast delivery

Extremely impressed with the service received. Conrad assisted me with some concerns I had around the design of the custom canvases I wanted to order as a gift and provided answers to all questions I had.

Once the designs were confirmed, the order was placed for next day delivery and I received them on time.

I gave the canvases as a gift based on something I knew the receiver wanted, and the comments were "these look even better than my dream!" Don't think I could have hoped for a better reaction!

They came out beautifully - great print quality and the colours and sharpness were even better than expected. One canvas had a lot of black colour, and this didn't look grey at all, but truly black.

Overall I would be quick to recommend this company to anyone. Great quality, great customer service and really quick delivery (I'm in the UK) at a good price. I can't thank them (Conrad in particular) enough. So pleased with these canvases and they will be my first choice for any I order in future.

April 1, 2021
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi

Thank you so much for your kind words and such a good review. We do try our best and we always try and make our customers canvasses the best we can.

If you need any help in the future oe would like any more prints doing, please let us know.

Thanks again

Conrad

Rated 4 out of 5 stars

Great Quality.

Speedy service. From ordering, to delivery was just over 2 days. Very impressed, especially as its coming up to Mothering Sunday.

Packaging, was the reason not to rate this company 5 starts, due to the fact my parcel did look like it has been dragged through a bush. Just cardboard wrapped round, no seal on the edges. Just bubble wrap to protect from the weather conditions.

But this will not stop me ordering again. I am over the moon with the canvas I have purchased, and I cannot wait to purchase another one.

March 4, 2021
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi. Thanks for the review. We know the state that these canvasses arrive in as we have tried many different couriers and the outcome is always the same. Looks like it has been dragged through a bush. Unfortunately the couriers are out of our control. What I can say is that out of the many methods we have packaged our canvasses since 2004, the method we have now gives great protection, allowing the canvas some freedom to move about inside the cardboard. Our damage are is less than 0.5% so its not really so bad. Anyway. So glad the canvas was received in 1 piece and that you liked it. Don't forget to use your discount code "qr40" on your next canvas order

Rated 5 out of 5 stars

WOW amazing quality

I had been looking for a specific canvas for my front room. Came across canvas design via google. I uploaded the picture that I wanted, placed my order and it arrived 2 days later. Wow it looks amazing, fantastic job. Great service from start to finish. Will certainly be using them again when I want some more done

February 12, 2021
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi Christopher. Thanks for the review

Rated 5 out of 5 stars

Great Service

I discovered Canvasdesign on google after being let down massively by another online company who had overpromised and underdelivered. Canvasdesign was great in service, speedy delivery and most importantly the product was great.

January 13, 2021
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you so much for leaving a review.

Rated 5 out of 5 stars

What a fantastic company

What a fantastic company. Not only did I get a canvas made to my exact measurements, at a really good price, but it was delivered so quickly. Very, very impressed, would definitely recommend, and use again myself!

January 5, 2021
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for such a great review and we are glad that you liked the canvas.

Rated 5 out of 5 stars

Excellent Experience

My experience with Canvas Design was nothing more than 5 stars even when we had problems with resolution for big printed canvas but a guy called Conrad did everything possible to get them done.
Would definitely recommend and use again
Thank You

December 23, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you Niel

So glad that you liked the replacement images

Rated 5 out of 5 stars

Superb experience from the outset

Superb experience from the outset
I uploaded an unedited version of the photograph I wanted in error & had to contact Canvasdesign to correct my mistake.
I received a reply very quickly & was able to start again.
The picture arrived very well packed & is great quality. Excellent value for money.
I’ll definitely be ordering from Canvasdesign again. Can’t recommend them enough.

November 20, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you Peter for the review

Rated 5 out of 5 stars

5 Stars - Amazing Service

Really quick turnaround time from ordering and the parcel arriving, bargain price and amazing quality too! Would definitely recommend.

October 21, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks Amy. Glad everything went well with the order

Rated 5 out of 5 stars

Excellent value and superb customer service

So far, I have ordered a couple of canvases through canvasdesign.co.uk.

The first required a bespoke size and unlike other similar companies, canvasdesign.co.uk can accommodate non-standard sizes easily and do not even charge a premium for doing so. The print arrived exactly as visualised on the website.

With the second order, the print did not quite turn out as expected so I contacted them to discuss options. I cannot praise the resulting customer service highly enough. Not only did they remedy the issue without any fuss, they went above and beyond and seamlessly tweaked the original picture I uploaded (a hand-drawn artwork) to better fit the canvas - the final result was perfect.

August 6, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks for the review and we are so glad that the canvas artwork turned out to perfection. Just needed a little tweak to centralise everything and it was 100% accurate.

Thanks again for the order and continued support.

Conrad

Rated 5 out of 5 stars

Excellent Service on Quality,Price & Delivery

I had to leave a review as I was so impressed by the efficient service of CanvasDesignUK. If you check other companies prices and reviews as I had done, this company is the best on Quality,& Price. I only ordered it 2 days ago and it has just arrived brilliant. The canvas picture is clear & crisp. It is for my Son & Daughter-in-law first wedding anniversary. Will definitely recommend & order again. Well done.

June 10, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for the feedback Helen.

So glad you liked your canvas print

Rated 5 out of 5 stars

What a fantastic company to deal with

I have just received my high quality prints today and i think this brings my total to about 40 over the years i have been dealing with Canvasdesign, this time i sent some inferior photo's by mistake, instead of printing them they informed me of the poor quality and gave me my money back, i reloaded with new photo's and they are as usual perfect. Thank you team Canvasdesign for being honest and helpful on this occasion, i am not a retailer i just do them for family, friends and the local football club.
Thank you
Haydn Jones

June 6, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you and glad they were eventually as you expected

Rated 5 out of 5 stars

Best online print lab for canvas/wall art..

I needed a canvas/other printing company that was competitive on price. Also good quality and prompt with delivery. Also with an option to dropship/send anonymous prints on canvas to clients. After searching through many, many on the web - my choice was canvas design.co.uk.

All requirements/expectations more than reached by this great company. Fantastic feedback from my clients on receiving their canvas. Highly competitive on price with no sacrifice in quality at all. Tracked and rapid delivery at very little cost.

All messages I have sent to the company are swiftly returned with an attentive and full reply. No being placed in a queue or given a ticket. No automated response at any time.

***** - 100% happy with this company and team. Couldn't praise enough.. 👍💯Thank you!!!

February 28, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

So glad to be of service to you and your company. Hope to keep serving you with amazing canvas prints.

Thank you for the Feedback.

Conrad @ canvasdesign

Rated 5 out of 5 stars

Highly recommend

Customer service is fantastic, my canvas was damaged in transit, when I spoke to Conrad, he was right on the case and had another delivered free of charge immediately, my mum also ordered a canvas roll in error, and again Conrad sorted everything out for her, will definitely be using this company again, highly recommend them, thank you Conrad

February 5, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for the review. Sometimes things don't go exactly as planned with an order but its how you correct the issues that arise that counts.

Glad both these problems got sorted quickly.

Thanks again and dont forget to use your discount code "qr40" next time you shop with us

Rated 5 out of 5 stars

After my wife said she wanted a wedding…

After my wife said she wanted a wedding photograph enlarging and put on a canvas frame I looked at the local supermarket photo shops but they were very expensive , so I did some research online and came across canvas design, read the excellent reviews and was impressed with very fast turnaround for receiving the finished item, the website is clear and super easy to navigate and upload photos, many different options to choose from , I placed my order for a large 40 inch x 30 inch canvas photo on frame on Tuesday evening and received my canvas picture on Thursday, very well wrapped, the quality is superb , I am really impressed how good the quality is , also it comes with a free hanging kit so you can hang straight away, all in all superb pricing, superb quality , ultra fast turnaround , my wife is already sorting more photos to be made into canvas prints. Thanks canvasdesign.

January 30, 2020
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for such a great review

Rated 5 out of 5 stars

Fantastic service

Fantastic service, ordered, proofed, amended, re-proofed and delivered a 5 foot wide canvas in 2 days - it arrived 2 hours before my son and his new fiance got here for the party and the canvas, which was a present for them
Well done!

November 18, 2019
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

It was a great photo. Glad we got it there on time.

Rated 5 out of 5 stars

Fantastic canvases!

Re-ordered prints and am absolutely delighted with them. Great communication with Conrad, and the canvases are beautiful. The colours and finish are incredible, and I couldn't be happier! Will definitely be ordering more!

November 9, 2019
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks for the chance to put right the delivery companies mistake. Hoping that all your canvas prints arrive safely on time now

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