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Rated 1 out of 5 stars

This company gives bad customer service. They don't communicate. and are unwilling to help. Other companies have much better return policies and are always willing to help. This company has disastrous... See more

Company replied

Rated 4 out of 5 stars

Excellent quality of print. and having the option to be able to customise the size to fit my requirement was a big plus. Delivery was a bit slow but that was due to delivery company mislaying the can... See more

Company replied

Rated 1 out of 5 stars

Paid for next day delivery as I needed it as a gift ASAP. I could not contact them, they were unreachable, they did not send any confirmation, and the product is now set to come late. Terrible s... See more

Company replied

Rated 5 out of 5 stars

Made my wife's birthday! Had a special holiday photo done by these guys and had expected loss of clarity with increase in size, but not all all! Helped me earn some serious brownie points! Many thanks... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

One of the UK's original canvas printing companies. Establisd 2004.


Contact info

3.2

Average

TrustScore 3 out of 5

95 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Super impressed

Used Canvas Designs for over a couple of years and they have never let me down. Really easy to use site, very quick turnaround and their prices are the best. Wouldn't use anyone else.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Don’t risk it elsewhere!

Excellent to deal with, speedy and have used numerous times.only once had a small issue and this was dealt with really well and delivered next day.
Great quality canvas too and this comes from someone who made canvases in a photoshop for around 8 years

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Great Service and Value!

These guys are my go to company if I want any photos put on canvas. Great quality, great price and super fast delivery service. Never let me down yet. I’d highly recommend them to anyone.

December 27, 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommend this company.

I have been using Canvas Design very regularly over the last couple of years and they are amazing. Excellent customer service. Their products compliment my photography. Incredibly quick, high quality printing and delivery.

December 27, 2018
Unprompted review
Rated 1 out of 5 stars

Shocking service, DO NOT BUY!

Paid for next day delivery as I needed it as a gift ASAP.

I could not contact them, they were unreachable, they did not send any confirmation, and the product is now set to come late.

Terrible service, avoid at all costs!

December 27, 2018
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi Sam

We had collections booked for next day courier service on 24th December and the courier failed to collect. It is completely out of our control unfortunately.

We have been closed since 2pm on Xmas Eve and we are running skeleton staff until 2nd jan 2019.

We have issued a full refund for the order.

Rated 5 out of 5 stars

Excellent service

Canvasdesign went above and beyond the call of duty after my error! This was my second purchase from them, i purchased a smaller canvas about 4 years ago and it still looks great. The frames are really well put together and the whole process is highly professional. They have my recommendation.

December 20, 2018
Unprompted review
Rated 5 out of 5 stars

I was very pleased with the canvas of…

I was very pleased with the canvas of my mum and dad from an old photograph taken in the 1950s it was not in good condition but they were able to produce a lovely canvas from this and I’m sure my mum will be thrilled with her Xmas gift. I will definitely use this company again and recommend them. This only took them 2 days from the day I sent the picture. very impressed

November 24, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy!

Simple to use website. Only company I could find that produced custom sized canvases. Incredibly quick, high quality printing and postage. Arrived within 2 days. Very happy customer and will definitely use and recommend Canvasdesign in the near future.

September 20, 2018
Unprompted review
Rated 5 out of 5 stars

Great service and the quality is simply fantastic

Ordered x5 canvas prints on Tuesday and they arrived yesterday. Extremely quick service and the quality is unbelievable. 5* review is too low for this company. What a find this was and the price is even better. Cheers

September 6, 2018
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for the feedback. Glad you like your canvas prints

Rated 5 out of 5 stars

Super fast service

Super fast service, great product! The delivery company couldn't find the address and Canvas Designs contacted the company and made sure they tried again the same day!

Canvas delivered within 24 hours and it looks amazing! Thank you!

July 12, 2018
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you for your kind words

Rated 5 out of 5 stars

Fantastic products and service

I've been a customer of Canvas design for a number of years as I document my travels with a canvas when I return home to remember the trips and experiences.

I have found their service second to none and have always been pleased with the quality of what I receive and of course the price.

I have recommended their service in the past and would do so again to friends, family and whoever is reading this!

Please keep up the good work

October 25, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

We keep trying. Thanks for the review

Rated 4 out of 5 stars

I've used CanvasDesign a couple of …

I've used CanvasDesign a couple of times - once for a panoramic image, and again recently for a smaller canvas.

I was impressed by the website, which allows you to position and customise your print. I was also impressed by the turnaround of the delivery - one working day is fantastic. I was also impressed by the packaging - the canvas was very well protected during shipping.

I am deducting a star as the resolution of the print seems pretty low. I realise that printing onto canvas is not the same as printing onto paper, but the image comes out looking a little soft. The image also seem a little too dark.

On the whole, a good experience and I will probably use again if I need another canvas.

September 27, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

We tried our best with the images we were supplied and the result we believed was acceptable.

Thanks for the review

Rated 5 out of 5 stars

Highly recommended!

Have ordered two large canvasses over the last month or so. Both arrived in super quick time and are of excellent quality. Great prices too. Would highly recommend this company to anyone.

June 28, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi Bernie. Thank you very much for your review of our services. We are continually trying to improve our service to our customers and it is great that you had a positive experience with us.

We are also continually reviewing our prices and have lots of offers on. Keep an eye out on your emails over the next few days for your free 20% discount code for your next purchase with us.

Thanks again

Canvasdesign

Rated 2 out of 5 stars

Sadly disappointed

Really disappointed. I placed on order on Tuesday and the entire order has yet to arrive, I did order past the cut off time on Tuesday but even so the next day delivery should be Thursday but here we are on Friday and I am still waiting for the rest of my order. Not really responsive on the emails although one suspects they will dispute this. Disappointed that I cannot recommend them as I wanted to. The two rolled canvas prints arrived. Not bad quality, the actual canvas is nice and print quality good but regrettably because of this poor experience with this first order I will not be ordering again nor can I recommend them. I am based on the Isle of Wight but not sure why that means they cannot deliver in a timely manner, nor address this appropriately. I doubt the rest of my order will arrive and feel and tad ripped off to be honest. I doubt they will offer a refund.

If the rest of my order eventually arrives, I'd be happy to amend this review but I can't undo the poor experience that I have had in my first order. Will keep you posted.

May 5, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Hi

Ive replied to your email as I dont feel here is the right place to explain the circumstances. I have also issued you with a complete full refund even for the prints you have received and for the postage that cost us £17.99 due to the postcode.

Thank you for the review

Rated 5 out of 5 stars

Wonderful Designs

I filled our interiors with their incredible and beautiful designs. Prints are available in different sizes to capture the exact mood of the room. I wish i can plan for an art gallery with their innovative creations!

February 5, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thank you Jessica.

Glad you liked all the design work we did for you

Rated 5 out of 5 stars

High standards

I bought a large landscape canvas from this company and want to thank you for your customer care throughout my ordering and processing of this good quality item I received from your fast delivery service.
I wanted to tell you what a fantastic Web site and straight forward multiple ordering links you have to your fast tracking delivery service.
My canvas was better then I had expected as I tweaked the image and didn't think it would print well on canvas but I was reassured my image would look fine and it really did.
I will be buying more from the generous discount code you have placed with my item upon delivery.
Thank you for your professional service.
Kind regards
Toni-lou
Xxx

February 2, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

So glad you liked the print. It came out very well and the tweaks you made to the photo really enhanced it.

Thanks again for the Feedback

Rated 5 out of 5 stars

Best company by far for quality of work & speed!

Been using Canvas Design for many years, they are the best company by far for quality of work & speed. If their ever is a problem they will do everything they can to sort it which is great customer service. I highly recommend this company!

January 26, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks Martin. Glad all was well with the canvas in the end.

Rated 5 out of 5 stars

Very pleased

Very pleased with the canvas great picture quality will highly recommend wouldn't look anywhere else. Great prices very fast delivery .will be using use again and recommending to friends

January 26, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Glad you liked it. We turned it round pretty quick as we knew you needed it

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