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Rated 1 out of 5 stars

This company gives bad customer service. They don't communicate. and are unwilling to help. Other companies have much better return policies and are always willing to help. This company has disastrous... See more

Company replied

Rated 4 out of 5 stars

Excellent quality of print. and having the option to be able to customise the size to fit my requirement was a big plus. Delivery was a bit slow but that was due to delivery company mislaying the can... See more

Company replied

Rated 1 out of 5 stars

Paid for next day delivery as I needed it as a gift ASAP. I could not contact them, they were unreachable, they did not send any confirmation, and the product is now set to come late. Terrible s... See more

Company replied

Rated 5 out of 5 stars

Made my wife's birthday! Had a special holiday photo done by these guys and had expected loss of clarity with increase in size, but not all all! Helped me earn some serious brownie points! Many thanks... See more

Company replied

Company details

  1. Interior Designer

Information provided by various external sources

One of the UK's original canvas printing companies. Establisd 2004.


Contact info

3.2

Average

TrustScore 3 out of 5

95 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

quality counts !

ordered a canvas and the reality was brilliant !! the print was superb in fact everything about it was quality and put together really professionally , couldn't fault the canvas one bit. highly recommended

January 25, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks Paul. Glad you liked it

Rated 5 out of 5 stars

Made my wife's birthday!

Made my wife's birthday! Had a special holiday photo done by these guys and had expected loss of clarity with increase in size, but not all all! Helped me earn some serious brownie points! Many thanks Conrad- I've already been recommending to family & friends, and I'll definitely 'be back'!

January 25, 2017
Unprompted review
Canvasdesign logo

Reply from Canvasdesign

Thanks Pete. Brownie points are always a bonus

Rated 5 out of 5 stars

Fast & Quality

Quick delivery- doesn’t go beyond 48 hours. One of the best in town! Quality frames and designs are a treat to the eyes. I love purchasing here for special occasions and celebrations!

October 16, 2016
Unprompted review
Rated 5 out of 5 stars

Touchwood

My mom loves expressing in words. I am basically a quiet person and don’t discuss or say a word in family matters. That always disappointed my mom. On her birthday I ordered a text collage through canvas print and wrote what was jumping inside my inner soul. She cried her heart out. Lovely moments.

October 5, 2016
Unprompted review
Rated 5 out of 5 stars

Too good and extraordinary

Good to see our pics in canvas print. Quality is outstanding and doesn't compromise with clarity. All our memories are treasured through a classic frame and we have it in our guest room. Price is proportional to the making and design. I mean it's worth to spend. Make your day special

October 4, 2016
Unprompted review
Rated 5 out of 5 stars

high quality print

I gifted a photo greeting card on my hubby’s birthday with our wedding pic printed on it. He was totally speechless and was appreciating the quality of print. Thanks to canvas design who just made our day with their amazing work and notable service. Planning to celebrate every special occasion by bringing back the golden memories!

September 22, 2016
Unprompted review
Rated 5 out of 5 stars

excellent

New phone case for my Galaxy S3 with my graduation day pic which is very special to my mom. I want it to be with me always. So thought it would be a better idea to wear on my phone. Now it’s super awesome with strong plastic and price is quite affordable. I received it quickly than the scheduled time. After seeing me, my friends plan to do the same with their mobiles.

September 21, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent frames

I gave my dad’s portrait for silver canvas print. It came out exceptionally well and looks classy. The image stands out and gives a royal look to the house. My dad is pleased with their service and is ready to proceed with more black and white photographs for quality prints. We are gonna make a collage and hang it over the full wall. Extraordinary work!

September 20, 2016
Unprompted review
Rated 5 out of 5 stars

Awesome and Innovative

High quality frames which are unique and stylish to make your room look pretty. i bought a photo montage and classic print with all my favorite pics that are close to my heart. It blends well with the wall and stands firm and tight. perfect fit with sharp edge at the corners. we are extremely delighted to have it in our house. classic print has our family pic and every time when we see it our happiness cant be expressed in words. price is fair and their service is outstanding. 5 stars!!

September 19, 2016
Unprompted review
Rated 5 out of 5 stars

Great Frames

Impressive frames and exceptional quality makes it a must buy. I loved all their creations and ordered a classic canvas with my baby’s picture. I received within 48 hours and hanging kit was supplied extra. The frames are thick and look natural when I fixed it over the wall. My baby claps when she sees herself in our room. That made our entire family happy. Best deal in recent time.

September 18, 2016
Unprompted review
Rated 1 out of 5 stars

Appalling service - avoid

The 24hr delivery service if ordered before noon , is a lie, the manager has appalling customer service skills. As for the canvas - the ink from it stays on your fingers, so careful when handling it, your fingers will leave smudges on the lighter parts of canvas.
UPDATE on 7.12. 2016 in reply to the canvas lie:
I have contacted you by the phone and email, my order was placed at 11.31, and at 12.21 i received an e-mail stating that my order is being printed and framed and I will shortly receive a delivery details email.. After I spoke to one of your employees on the phone the next day because my order hasn't been delivered, I sent you an email .In your reply email - NOT ONCE HAVE YOU APOLOGISED FOR THE DELAY ,and just kept stating lie after lie.
The ink does stay on fingers when you take the canvas out , I'm presuming due to not being left to dry for a long enough time. I can confirm that after allowing it to dry, it doesn't smudge anymore. So might be a good idea to include a note ( please handle carefully due to the possibility of the ink not being fully dry yet) for your future customers.
The thing is - I would have been happy with a simple - I'm sorry, things happened, short staffed, etc.we messed up, we're sorry. But YOU DID NOT . In your email you made it look like it's my fault for placing the order too late, ( which I did NOT) and that I'm being unreasonable expecting the next day delivery. Once again - APPALLING CUSTOMER SERVICE SKILLS. I do not want to deal with your company ever again. I'm just here to warn others.
UPDATE 7.12.2016.reply to the next false statement...
YOU HAVE NEVER APOLOGISED. No single "I'm sorry" or " I apologise for the inconvenience"... nothing in the email replying to my complaint directly to you, and have never even received a reply after I have replied. I waited a week for your response and then and only then I've written a negative review here.The negative review on here, after you reported the review claiming you never dealt with me, but me proving otherwise, made you email me with: "Hi

Is there a problem with your canvas prints?

I have explained the reason why there was a delay with the order.

If there is an issue with your prints, we can fix them.

There is no reason to put reviews online which will affect our income without first giving us the chance to rectify the issue.
"
No apologies ever. Stop denying it. I have a proof of everything.
Merry Christmas to you too.

September 16, 2016
Rated 5 out of 5 stars

Exceptional service and value for money!

The canvas are both perfect, and incredible value, comparable in quality and finish to canvas we have ordered from other more expensive on-line companies. Exceptional personal and speedy service. We are delighted with them and WILL be ordering more.

May 15, 2014
Unprompted review

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